NICE CXone Mpower Reviews & Product Details - Page 4

Max agent and dashboard, can review recent interactions Review collected by and hosted on G2.com.

nothing to mention at this moment, it's easy to use Review collected by and hosted on G2.com.

I can easily implement the platform based on the customers needs by using customization. The support we get from NICE engineers is amazing. There's also alot of features we can use within the platform Review collected by and hosted on G2.com.

Nothing at the moment. Sometimes its just frustrating when NICE makes changes on the backend that breaks something esle in the platform Review collected by and hosted on G2.com.

Listening options- Ease of use, User friendly, Stability, Lots of features Review collected by and hosted on G2.com.

Calls get put in storage after 60 days and it difficult to get back. Reporting doesn't come out share friendly. You have to clean up the data quite a bit to get it to a place it makes sense or can be shared. Review collected by and hosted on G2.com.

I like the transcript, they are very clean and precised even when the audio is unintelligible. Review collected by and hosted on G2.com.

NICE may consider some words as negative. Commonly used words like no, don't or can't disregarding the way they are implemented. Review collected by and hosted on G2.com.

The simple and customer centric nature to this product makes it easy for our customers to use. Review collected by and hosted on G2.com.

I have not experienced an inconvenience so far! Review collected by and hosted on G2.com.

It is solid and easier to learn than some other platforms I have seen. Review collected by and hosted on G2.com.

I wish the platform was more flexible, and that patterns did not use FC allocations. Review collected by and hosted on G2.com.

The report section. and the mini tables Review collected by and hosted on G2.com.

Sometimes it freezes when you use various reports. Review collected by and hosted on G2.com.

NICE CXone is most helpful and dependable Review collected by and hosted on G2.com.

Nice CXone has only minor issues. Great! Review collected by and hosted on G2.com.

This cloud based platform has a very user friendly interface, a lot of bells and whistles and love the prebuilt reports. It's nice to have the supervisor tools to listen in to calls and very easy to search and find recorded calls. Love the coaching and interaction options and schedule management tools built into the system. Review collected by and hosted on G2.com.

I like they have WFM features built into the system but would like the WFM process with intraday manager report to be able to select a date range for that report vs. one day at a time.

It would be nice to have the supervisor tool ability to stay connected to agents to follow call after call automated instead of having to click on one call at a time for each call. Review collected by and hosted on G2.com.

The omni channel routing, wfm optimization, automation and analytics help provide a better customer and employee experience while saving money at the same time. Review collected by and hosted on G2.com.

I would like to see better dashboard reporting Review collected by and hosted on G2.com.