Video Reviews
Great experience so far - looking forward to the road ahead.
NICE inContact Evaluation
1,637 NICE CXone Mpower Reviews
Overall Review Sentiment for NICE CXone Mpower
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It is very simple, quick, easy to work with, and efficient. Working with NICE for less than a year I havent had a problem and if the problem happened was because of the internet connection only not because of NICE per say. Review collected by and hosted on G2.com.
I don't think there something I dislike. The system is very helpful and there is nothing that needs to improve. Review collected by and hosted on G2.com.
it is an easy program to navigate and use Review collected by and hosted on G2.com.
It takes forever to connect to agent leg, it is spotty, sometimes it requires me to clear my cookies and data or else it wont let me in because it says my credentials are incorrect Review collected by and hosted on G2.com.
You can connect from anywhere to anyone. I work from home, and I can use my cell phone. Review collected by and hosted on G2.com.
Features are taken away without notice or not enough features. Sometimes, connections are poor and easily affected by networks in other parts of the country. Review collected by and hosted on G2.com.
I like how user friendly the software is. The user interface is easy to log-on to and navigate. Review collected by and hosted on G2.com.
There is nothing I wholeheartedly dislike about the program. Review collected by and hosted on G2.com.
inContact is easy to use and is an efficient way to stay in the loop with my colleagues so we can serve our customers better. Review collected by and hosted on G2.com.
There isn't anything I dislike about inContact as I find the user experience and details to be incredible. Review collected by and hosted on G2.com.
visually appealing and user friendly from screen to screen Review collected by and hosted on G2.com.
slow when trying to open launch supervisor and has glitches often; workers are often reporting that they get refused calls, hold button has issues- workers report that they have trouble clicking the hold button to return to the customer after placing them on hold Review collected by and hosted on G2.com.
changing your status while you are in a interaction interaction is golden!! it saves me every time! Review collected by and hosted on G2.com.
nothing that i can think about at the time Review collected by and hosted on G2.com.
It's intuitive to use and the WFI logic allows for more efficient call routing, without the errors of leaving agents in queues that they are only backups for. Review collected by and hosted on G2.com.
It automatically will log out of NICE inContact all the time. Whether we're sitting on the dashboard to view callboards, or actively using it to monitor calls or evaluate agents. Review collected by and hosted on G2.com.
Friendly to use and have many options and charts to choose the information you need. Review collected by and hosted on G2.com.
Sometimes it has issues to log in and the way you need to connect agent every time to make a call. Review collected by and hosted on G2.com.
