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NexTec Group Reviews & Provider Details

CV
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about NexTec Group?

The knowledge of the resources that help us with issues and also any major projects. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

At times, the response time for tickets. Also, the invoicing process. Contractors hours are added weekly, and sometimes inseperate invoices. this becomes a challange for our team with our finance team. Review collected by and hosted on G2.com.

Recommendations to others considering NexTec Group:

If you wannt resources that have knowlegde on ERPs, especially Sage X3, this is the team for you. Review collected by and hosted on G2.com.

What problems is NexTec Group solving and how is that benefiting you?

Nextec supports our day-to-day ERP process as well as customizations. This helps us with efficiencies throughout our organization. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Cynthia V., for sharing your feedback with us. Your recommendation means a lot to us, and we are glad to hear that your ERP implementation and customizations have brought new efficiencies across your organization.

We apologize for any delays in support ticket responses and the challenges your finance team is having with the invoicing process.

Many of our customers prefer weekly billing for ERP consulting services and support, as it allows them to validate and stay on top of project costs. We would like to discuss this issue with you in more detail. Please reach out to your NexTec Customer Account Manager or any senior member of your NexTec team. We are committed to ensuring you have a positive experience.

Thank you again for choosing NexTec Group!

NexTec Group Overview

What is NexTec Group?

NexTec Group is one of North America’s largest and most experienced technology consulting firms, specializing in industry-specific solutions for mid-sized organizations. For nearly 30 years, NexTec has been a trusted partner to businesses, delivering, implementing, and supporting the core Enterprise Resource Planning (ERP) and Business Intelligence (BI) solutions they need to scale and grow. With seasoned consultants from coast to coast, and a premium portfolio of innovative business management solutions including Acumatica and Sage X3, we help you get the most out of your technology investments. Our over 90% customer retention rate is a testament to the lasting, impactful relationships we build with our clients.

NexTec Group Details
Provider Website
Languages Supported
English
Services Offered
Acumatica VAR, Sage X3 VAR, ERP Implementation, Business Intelligence, CRM
Locations Serviced
Canada, United States
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Provider Description

Award-winning business management software provider for ERP, CRM and BI.

How do you position yourself against your competitors?

Our consultants have an average of 25 years’ experience in both consulting and industry, we understand software and our customers’ unique challenges, value teamwork and are passionate about doing great work. We have the largest and most experienced Sage X3 team in the industry, implementing the solution since the product’s introduction, and our nationwide Acumatica team is one of the largest in North America and has been implementing Cloud solutions since 2015

In addition, we are a Microsoft Gold Certified partner and have been working with Dynamics SL and Dynamics GP for decades. We provide clear information that helps customers make informed buying decisions and we stand by our customers to make sure the technology works, is used effectively and produces great results.


Seller Details
Company Website
Year Founded
1994
HQ Location
Seattle, US
Twitter
@NexTecGroup
956 Twitter followers
LinkedIn® Page
www.linkedin.com
161 employees on LinkedIn®
Description

NexTec Group is a technology consulting firm that specializes in delivering enterprise resource planning (ERP) solutions and business software to organizations across various industries. With a focus on helping businesses optimize their operations, NexTec provides a range of services including software implementation, customization, and support. The company partners with leading software providers to offer tailored solutions that enhance efficiency and drive growth. For more information, visit their website at https://www.nextecgroup.com.


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Recent NexTec Group Reviews

DC
Dave C.Small-Business (50 or fewer emp.)
5.0 out of 5
"NexTec provides great support for Sage X3"
They're very knowledgeable about the product, they're very timely in responding to our needs and they're always easy to work with.
SD
Somari D.Small-Business (50 or fewer emp.)
5.0 out of 5
"In the group they have the expertise we need to facilitate any problems we encounter"
It is easy to contect NexTec and depending on the urgency we assign to the situation, they make our request a priority. We have found the NexTe...
JV
Jordan V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Nextec Is Great"
Nextec is very structured and has a clear plan on what they are going to do. When upgrading our system, there was a clear plan that they followed t...

NexTec Group Media

NexTec Group Demo - NexTec_Group_Connected_Cloud_Construction_Infographic
Acumatica Construction Edition "Connected Cloud" ERP
Why Choosing the Right Partner is Important for Your ERP Implementation
Play NexTec Group Video
Why Choosing the Right Partner is Important for Your ERP Implementation
Meet the NexTec Team: NexTec was launched in the mid nineteen nineties and our goal was to find technology that can help customers with their businesses in terms of their growth and, to take advantage of technology for efficiencies.
Play NexTec Group Video
Meet the NexTec Team: NexTec was launched in the mid nineteen nineties and our goal was to find technology that can help customers with their businesses in terms of their growth and, to take advantage of technology for efficiencies.

Official Downloads

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18 out of 19 Total Reviews for NexTec Group

4.4 out of 5
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Overall Review Sentiment for NexTec GroupQuestion

Communication
0 (Worst)
10 (Best)
Responsiveness
0 (Worst)
10 (Best)
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0 (Worst)
10 (Best)
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SD
Controller
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about NexTec Group?

It is easy to contect NexTec and depending on the urgency we assign to the situation, they make our request a priority.

We have found the NexTec group to be very competent and a pleasure to work with. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

We understand that not all employees are equally capable on all fields, but where there have been a concern or two in the past, we did manage to get better resources in a timely manner. Review collected by and hosted on G2.com.

Recommendations to others considering NexTec Group:

Back when X3 users were still able to meet in person, we have heard some horror stories from support through other companies and we can honestly say we have alwasy been happy that NexTec is our support partner for Sage X3. They have had some personnel turnover over the 10 plus years we have been working with them, but the same core group is still part of our support team, and they know our business very well. Review collected by and hosted on G2.com.

What problems is NexTec Group solving and how is that benefiting you?

From implementation, to patch upgrades and helping with changing secutiry needs, NexTec has always been able to help us in a timely manner. NexTec has assisted us with unusual transactions and solving errors. They have also helped with suggesting and implementing add-in functions when our needs changed. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you for your positive feedback, Somari. We are thrilled to hear that you find NexTec responsive to your company's needs. It's great to know that our team's expertise has been beneficial to your operations, and we appreciate your comments regarding individual employee capabilities. We are committed to providing the best ERP consulting resources to support your business long-term. If you ever have an issue with the quality of service you're receiving from our team, or need further assistance, please don't hesitate to reach out to your NexTec Customer Account Manager or anyone on our team. We look forward to continuing to support your Sage X3 implementation.

JV
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about NexTec Group?

Nextec is very structured and has a clear plan on what they are going to do. When upgrading our system, there was a clear plan that they followed that made it very easy on our part to succeed. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

If you don't have any knowledge of the system to make the little changes, the expenses of using them could get pretty high quickly. They don't hide the cost and spring it on you, you are told right up front what things cost. Review collected by and hosted on G2.com.

Recommendations to others considering NexTec Group:

Nextec is a great partner for us. We enjoy the clear plan and structure that is their process makes it easy to make the changes that we require. Review collected by and hosted on G2.com.

What problems is NexTec Group solving and how is that benefiting you?

Nextec does the work of upgrading our system as well as other projects of altering the software to track data that we are interested in. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you for sharing your positive experience with NexTec Group! We're thrilled to hear that you appreciate our structured ERP implementation approach and clear planning process. We understand your concern about the cost of system changes and upgrades. We always strive to be transparent about costs upfront to avoid any surprises. If you ever need assistance with making changes to your ERP system or have any questions about our services, please don't hesitate to reach out to your NexTec Customer Account Manager. Thank you for choosing NexTec as your partner, and we look forward to continuing to support your business management software needs.

Verified User in Manufacturing
PM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about NexTec Group?

Some of the employees at NexTec are very knowledgeable, but if your project's timeline gets extended, they've already committed those resources to other customers. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

Their sales team promises the moon and does not deliver. We had several instances where we asked specific questions "Can Sage X3 do ____?" And they said, "Absolutely!" Then, after we signed on the dotted line and put down deposits, the implementation team said, "Yeah, no we can't do that. We could MAYBE make it work with custom programming, but that's extra. Oh, and by the way, every time you patch up, it's going to be a pain and we'll have to charge you extra to revise your coding." Unbelievable. They did not provide a solid list of ongoing system maintenance processes post GO-LIVE. NexTec did not communicate effectively internally and certain processes were missed with significant costing implications. Also, the post GO-LIVE teams created more havoc than they solved. Over budget, very disappointed. We've since moved on to another consultant group. Review collected by and hosted on G2.com.

Recommendations to others considering NexTec Group:

If your setup is VERY BASIC, maybe you could go with NexTec. However, if you have a complicated company, there are other consultants much better suited for your needs. Review collected by and hosted on G2.com.

What problems is NexTec Group solving and how is that benefiting you?

ERP implementation of Sage X3 Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you for sharing your concerns. We sincerely apologize for the challenges you faced during your ERP implementation. We take your feedback seriously and will work to address these issues internally to ensure a better experience for our customers in the future.

While it’s never easy to hear negative feedback from a customer, we need to hear it, otherwise we can’t improve. We appreciate the opportunity to learn and grow from your feedback.

We would like to follow up with you to better understand and address your concerns. Please reach out to your NexTec Customer Account Manager, our founders, or anyone on our senior leadership team. We would welcome the chance to make things right.

DC
IT Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about NexTec Group?

They're very knowledgeable about the product, they're very timely in responding to our needs and they're always easy to work with. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

Their consultants are located worldwide so time zone differences are sometimes an issue. And they don't have a presence in the city where we are located which would be an added benefit. But, these are minor considerations. Review collected by and hosted on G2.com.

Recommendations to others considering NexTec Group:

Give them an opportunity... I don't think you'll be disappointed. Review collected by and hosted on G2.com.

What problems is NexTec Group solving and how is that benefiting you?

Our Sage X3 ERP system is our primary system for managing our business. NexTec supports us with using X3 and helps us utilize the software to its fullest potential. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Dave, for sharing your positive experience with NexTec Group! We're thrilled to hear that our team's knowledge, responsiveness, and ease of collaboration have made a positive impact on your business. We understand the challenges posed by time zone differences and we appreciate your feedback. We are continuously working to improve our services and expand our reach to better serve our clients. If you have any specific concerns or if there's anything else we can assist you with, please don't hesitate to reach out to your NexTec Customer Account Manager or anyone on our team. Your satisfaction is our top priority, and we look forward to continuing to support you in maximizing the long-term benefits of your Sage X3 ERP system.

David W.
DW
Sr Business System Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about NexTec Group?

They take the time to understand our requirements and are able to provide solutions that are frequently better than our initial request. They have a variety of skill sets to enable them to work on a wide range of requests. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

Due to backlogs on Nextec's side, unscheduled project work can take a few days to start. Review collected by and hosted on G2.com.

Recommendations to others considering NexTec Group:

Find a partner that has the depth to understand the Sage X3 environment, your business, and how to make the two meet your business needs. And has the functional and technical expertise to maintain and enhance your ERP. Review collected by and hosted on G2.com.

What problems is NexTec Group solving and how is that benefiting you?

Nextec provides full support for Sage X3 customers. From initial planning and installation through to ongoing support and customizations. They are able to tailor the Sage X3 environment to meet specific needs. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

David W., thank you so much for your feedback! We are thrilled to hear that you appreciate our thorough, professional approach and diverse skill sets.

Your recommendation to find a partner with deep expertise in Sage X3 and the ability to tailor solutions to specific business needs is spot on.

As one of the largest and most experienced Sage X3 consulting teams in North America, we pride ourselves on providing top-notch support and customizations to ensure your ERP system meets your requirements.

We apologize for any delays in starting unscheduled projects and are actively working to improve response times for all our customers.

If you have any specific concerns or would like us to follow up on any ongoing projects, please feel free to reach out to your NexTec Customer Account Manager.

Thank you for choosing NexTec Group!

KS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about NexTec Group?

I appreciate the customer service. Everyone we have dealt with has been knowledgable and helpful. When we inquire about different products or add-ons, they give honest advice whether they would be a good fit for our organization. They have saved us money by helping us uncover services that we didn't need. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

I don't have any dislikes. We've had only good experiences so far. Review collected by and hosted on G2.com.

Recommendations to others considering NexTec Group:

We interviewed multiple software partners. Ultimately we thought that NexTec was the right fit for our organization, and our decision has been reaffirmed over the two years we've been with them. Review collected by and hosted on G2.com.

What problems is NexTec Group solving and how is that benefiting you?

We came to NexTec after a bad implementation with a different partner. NexTec has been very helpful in getting us up and running smoothly. They have assisted us with several issues, and we've been very pleased with the service. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Kimberly S., for sharing your positive experience with NexTec Group! We are thrilled to hear that our team has been knowledgeable, helpful, and provided honest advice to help your organization save money on unnecessary services over the past two years.

Like you, a lot of our customers come to us after having a bad experience with another ERP implementation partner.

We look forward to continuing to support your company’s long-term success.

DF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about NexTec Group?

The group is friendly and very accessible. I feel as if we are partners together. NexTec is committed to our satisfaction Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

No real downsides I can think of. They have been extremely supportive to achieving our goals with our ERP system. Review collected by and hosted on G2.com.

Recommendations to others considering NexTec Group:

You would be well served if you partnered with NexTec. I have been involved with 2 other companies in the past that supported Microsoft Dynamics. Despite being larger than NexTec, they didn't offer anything close to the client service we have received with NexTec. Review collected by and hosted on G2.com.

What problems is NexTec Group solving and how is that benefiting you?

NexTec is our go-to whenever we have a question or run into a problem using our ERP software. They provide rapid-fire support for day to day issues as well as custom solutions for future development. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, David F., for your kind words. We are thrilled to hear that you find our team friendly, accessible, and committed to your satisfaction. We always strive to put our customers first, and we are delighted to be your trusted partner in supporting your ERP system and business goals. Thank you for choosing NexTec Group!

TH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about NexTec Group?

What I like most about NexTec is how knowledgeable and helpful the team is when it comes to providing support to our business. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

There has never been a reason to doubt or dislike NexTec Group for the services they provided to our company. Review collected by and hosted on G2.com.

Recommendations to others considering NexTec Group:

I would highly recommend NexTec Group to any company out there. Review collected by and hosted on G2.com.

What problems is NexTec Group solving and how is that benefiting you?

NexTec has been a partner in many ways, including helping us make the necessary decisions for our ERP system, providing support when and where needed, and providing training to our staff to help us be more efficient in our day-to-day tasks. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Tinisee H., for sharing your positive experience with NexTec Group! We are thrilled to hear that our team's knowledge and support have been valuable to your business. We appreciate your recommendation and are delighted to be a helpful partner in your ERP software decisions, support needs, and staff training. If you have questions or need assistance, please don't hesitate to reach out to your NexTec Customer Account Manager. We look forward to continuing to support your business.

GS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about NexTec Group?

They seem to have access to a strong pool of talent that is helpful and knowledgeable about the software we use. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

No real downside that I see. The only thing I do not like is more related to the Acumatica software and company than any complaints I have about Nextec directly. Review collected by and hosted on G2.com.

Recommendations to others considering NexTec Group:

Definitely a group you want to consider for your software implementation and support needs. Review collected by and hosted on G2.com.

What problems is NexTec Group solving and how is that benefiting you?

Nextec assisted us with training and implentation of inquiries that we use regularly to assess the profitability of our business at both a high and granular level. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Garrett S., for sharing your positive experience with NexTec Group! We are thrilled to hear that our team's talent and knowledge have been helpful to you. We appreciate your feedback and are glad to have been able to assist you with the training and implementation of inquiries for assessing your business profitability. If you have any further questions or need assistance with your Acumatica ERP software or any other support needs, please feel free to reach out to your Customer Account Manager. We are here to help.

Verified User in Telecommunications
AT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about NexTec Group?

We have been most satisfied with the level of staff expertise. Rarely are issues encountered that are beyond their ability. On the one occasion we encountered such an issue, NexTec seems to carry enough weight with Acumatica to merit expedited assistance. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

Compared to our initial VAR, I haven't found a single point of regret. Review collected by and hosted on G2.com.

Recommendations to others considering NexTec Group:

Ask to see the competitor's Support Portal. Ask them how many people will comprise the point of contact (we have a single point of contact with NexTec who is persistently available) and how many experts that point of contact has available for support. Lastly, ask the competitor how frequently they bill for support. Monthly sounds great until you're trying to remember the validity of support charges from three and a half weeks ago. Review collected by and hosted on G2.com.

What problems is NexTec Group solving and how is that benefiting you?

NexTec has a broad-based and experienced staff that can adeptly field most Acumatica issues. Problems are addressed rapidly through their Support Portal with functionality that permits complete description of the issues at hand.

Billing for support is fair and detailed and submitted weekly so that we easily recall issues addressed. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you so much for sharing your experience with NexTec Group!

We appreciate your positive feedback on our Support Portal and billing process, and your excellent advice to other companies on what to look for when choosing an Acumatica implementation partner.

As a gold-certified Acumatica partner, we work closely with the Acumatica team to quickly resolve any issues and ensure our customers’ long-term success.

Thank you for choosing NexTec!