Next Matter Reviews & Product Details

This application is the best workflow management that empowers our business to map, track, and automate processes. We could integrate with SharePoint which helps us to have a data list of information that came from NM (which is super helpful for our team). It is easy to use and not need coding to create the workflow for our team. the NM support team always supports any changes and Errors we get through making the automation.

Thanks Shadi Rashed for supporting us and helping to create or change our process Review collected by and hosted on G2.com.

There is some area of improvement that will help this application to work better for our company.

the following improvement in Next Matter will be helpful for existing internal and external EMV users:

Capability to save the form for external users (External users currently can not save information in the form for completing the form)

Capability to edit mistakes happens accidentally in instances for Internal users

Capability to hide automation steps to make the process shorter and simple for the internal users (we currently lock the automation steps to show internal users not to take action on them, but still have a lot of steps visible in the process)

Capability for printing or saving as PDF form for Internal/external users (users currently can not save/ print information in the form) Review collected by and hosted on G2.com.

The variable pace with which the NM team move. If there is a desire to move at 100 mph then this can happen, however, when there are times when we need a little more time to work on processes they take the time to move at your pace. The team are also incredibly knowledgeable and always willing to be adaptable and help when you need it. Review collected by and hosted on G2.com.

Honestly very little. A couple more degrees of access levels would be great but apart from that, they are an amazing team working on a deeply useful product. Great team! Review collected by and hosted on G2.com.

Processes are transparent; no step will be overlooked or skipped. NextMatter place of me registers data and writes emails. Is it amazing? You can be m ore faster as ussual. Review collected by and hosted on G2.com.

You must have a lot of patience since finding an excellent NM builder takes time. But arranging daily building session will deefinitely help you. Review collected by and hosted on G2.com.

Great support from nextmatter team! Always keen on finding ways to improve Review collected by and hosted on G2.com.

i wasnt aware about it before! proceses done by next matter save my time! Review collected by and hosted on G2.com.

The ease of use and flow creation, the dashboard, the timeliness of improvements, the openness of accepting feedback. Review collected by and hosted on G2.com.

Integrations are more complex, and the training material is not existent or readily available, requiring more support. Support is generally timely but in different time zones, so everything takes a day.

The bigger the process, the slower it loads. Seeing significant lag lately. Review collected by and hosted on G2.com.

- easy to develop own processes without own technical knowledge

- incredible customer service that answers within minutes and checks if there is a bug in your process

- flexible process set ups Review collected by and hosted on G2.com.

- some useful tools are missing as being able to implement a Four eye check in the processes

- sometimes the processes miss to have more flexibilty. It is mostly a process for linear processes Review collected by and hosted on G2.com.

The tool itself is incredibly user-friendly. The team did an excellent job during the onboarding process training us on how to use it and answering all questions, so now it's very easy to build new flows and processes for our company. I think that training part of the onboarding was really key to our success and adoption of the platform. Review collected by and hosted on G2.com.

There's a need to learn json in order to do some of the more technical steps and integrations, and as someone with no technical background that can be challenging - for example, when sending automated emails, I need to know some code to be able to set it up. It's easy enough to work around by copy/pasting from prior flows, but that is an area that takes time to learn. Review collected by and hosted on G2.com.

Next Matter is very easy to use. Regardless of the device. Additionally, it is very simple in the creation of processes and can be integrated with other software products. Review collected by and hosted on G2.com.

since 2018 we have been working with Next Matter, and we exchange ideas regularly. New ideas are taken up and implemented very well. Review collected by and hosted on G2.com.

The flexibility and simplicity of Next Matter. They are listening and constantly developing their product. Review collected by and hosted on G2.com.

Next Matter has many valuable features like revisioning of processes and process documentation on the product roadmap. Review collected by and hosted on G2.com.

Next Matter team is always available and willing to help problem solve and help us get the most out of the platform. They connect with us in Slack and are very responsive. Review collected by and hosted on G2.com.

I think there needs to be some more advanced flows that integrate multiple downlines. Just having a more advanced workflow builder is a critical next step for NextMatter. Review collected by and hosted on G2.com.