Top Rated Nexidia Analytics Alternatives
What i love most of nexidia is the ability to search certain phrases for my entire team. I also love that we can stop the phone call at any given points and then jump to the most important part or skip the stuff we dont need Review collected by and hosted on G2.com.
what i dislike about nexidia is that we dont have an easy way to download the phone call and save it on our computer as a compressed file. to then send it to my employee for review. Review collected by and hosted on G2.com.
9 out of 10 Total Reviews for Nexidia Analytics
It is well known tool and services for Analytics for various industries Review collected by and hosted on G2.com.
It has all the services and quick solving abilities, couldn't find any problem with this Review collected by and hosted on G2.com.
The different form options that we can configure and then save our options as well in the report form is really time saving Review collected by and hosted on G2.com.
Nexidia still has a lot to evolve in terms of enabling BI capability in the analytics domain and should work on enabling or make it more user friendly Review collected by and hosted on G2.com.
Seeing schedule promptly and reminders to agents. Review collected by and hosted on G2.com.
the schedule for the next week supposedly be seen and other tabs are not working. Review collected by and hosted on G2.com.
The real-time speech analysis is the best and root cause analysis also is very fast. I used other tools before but this one is really fast for my work. Review collected by and hosted on G2.com.
It takes time to initiate at the beginning which sometimes is annoying. Maybe it's our own server but I feel this is the only one which takes too much time. Review collected by and hosted on G2.com.
It's Analytics power is really good and it also helps with below points.
I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors. Review collected by and hosted on G2.com.
I wish you could string calls together, so I could here a call progress from beginning to end. Review collected by and hosted on G2.com.
Analytics engine is good and accurate. UI can be improvised Review collected by and hosted on G2.com.
Pricing model and dependencies, implementation time, user friendliness Review collected by and hosted on G2.com.
It gets the job done and I like it's ease of use on the interface alone. Review collected by and hosted on G2.com.
It does tend to run slow and sluggish especially when viewing large groups Review collected by and hosted on G2.com.
Nothing. I'm amazed they are still in business. Review collected by and hosted on G2.com.
The system was so unreliable, we had to have weekly calls with their IT and account executives to try to escalate the issues. Even that was full of empty promises. Review collected by and hosted on G2.com.
