Top 10 Nexidia Analytics Alternatives & Competitors

Top 10 Alternatives to Nexidia Analytics Recently Reviewed By G2 Community

#1

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with Nexidia Analytics:
• Speech Analytics
• Contact Center Quality Assurance
• Call Center Infrastructure (CCI)
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Reviewers say compared to Nexidia Analytics, NICE CXone Mpower is:
Better at meeting requirements
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#2

Talkdesk
By Talkdesk
(2,409)4.4 out of 5
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with Nexidia Analytics:
• Speech Analytics
• Contact Center Quality Assurance
• Call Center Infrastructure (CCI)
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Reviewers say compared to Nexidia Analytics, Talkdesk is:
Better at meeting requirements
More usable
See all Talkdesk reviews
#3

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Nexidia Analytics:
• Speech Analytics
• Contact Center Quality Assurance
• Call Center Infrastructure (CCI)
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Reviewers say compared to Nexidia Analytics, Genesys Cloud CX is:
Better at meeting requirements
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#4

Qualtrics Customer Experience
By Qualtrics
(548)4.4 out of 5
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Categories in common with Nexidia Analytics:
• Contact Center Quality Assurance
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Reviewers say compared to Nexidia Analytics, Qualtrics Customer Experience is:
Better at meeting requirements
See all Qualtrics Customer Experience reviews
#5

Invoca
By Invoca
(919)4.5 out of 5
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
Categories in common with Nexidia Analytics:
• Speech Analytics
• Contact Center Quality Assurance
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Reviewers say compared to Nexidia Analytics, Invoca is:
Better at meeting requirements
See all Invoca reviews
#6

CloudTalk
By CloudTalk
(1,253)4.3 out of 5
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
Categories in common with Nexidia Analytics:
• Speech Analytics
• Contact Center Quality Assurance
• Call Center Infrastructure (CCI)
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Reviewers say compared to Nexidia Analytics, CloudTalk is:
Better at meeting requirements
More usable
See all CloudTalk reviews
#7

Five9
By Five9
(511)4.1 out of 5
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Categories in common with Nexidia Analytics:
• Speech Analytics
• Contact Center Quality Assurance
• Call Center Infrastructure (CCI)
Get a quote
Reviewers say compared to Nexidia Analytics, Five9 is:
Better at meeting requirements
See all Five9 reviews
#8

UJET
By UJET
(1,079)4.7 out of 5
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
Categories in common with Nexidia Analytics:
• Call Center Infrastructure (CCI)
Get a quote
Reviewers say compared to Nexidia Analytics, UJET is:
Better at meeting requirements
More usable
See all UJET reviews
#9

JustCall
By Saas Labs
(2,085)4.3 out of 5
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
Categories in common with Nexidia Analytics:
• Speech Analytics
• Contact Center Quality Assurance
• Call Center Infrastructure (CCI)
Try for free
Reviewers say compared to Nexidia Analytics, JustCall is:
Better at meeting requirements
See all JustCall reviews
#10

Aircall
By Aircall
(1,180)4.3 out of 5
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
Categories in common with Nexidia Analytics:
• Call Center Infrastructure (CCI)
Try for free
Reviewers say compared to Nexidia Analytics, Aircall is:
Better at meeting requirements
More usable
See all Aircall reviews