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Netop Live Guide Reviews & Product Details

Netop Live Guide Overview

What is Netop Live Guide?

Live Guide Chat from Netop is a highly secure live chat solution that can be tailor-made to fit your needs. The intuitive controls and a customizable interface creates a unique online experience and since every aspect of the Operator Console is designed to reduce fatigue and increase productivity it can be used all day, every day by operators. The product has great features like data masking, remote assistance, comprehensive reporting and Audio/Video chat and can easily integrate with any third-party software or system. Companies choose Live Guide for our high level of security and our exceptional support and training.

Netop Live Guide Details
Languages Supported
Czech, Danish, German, English, French, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish
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Product Description

Live Guide combines text, audio and video chat in one intuitive platform and features the routing, reporting and remote assistance tools your team needs to deliver online service.


Seller Details
Seller
Netop
Year Founded
1981
HQ Location
Birkerod, Denmark
Twitter
@NetopTech
182 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®

Malene W.
MW
Overview Provided by:
Helping companies increase sales and customer satisfaction while reducing their service costs

Recent Netop Live Guide Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"1st class service"
Very simple, clean, and easy to use, no long waiting times, ability to connect with support or customer assistance whenever necessary. Simple but v...
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0 people requested security information

Netop Live Guide Media

Netop Live Guide Demo - OperatorConsole1.PNG
OperatorConsole1.PNG
Netop Live Guide Demo - OperatorConsole2.PNG
OperatorConsole2.PNG
Netop Live Guide Demo - OperatorConsole3.PNG
OperatorConsole3.PNG
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1 Netop Live Guide Reviews

3.5 out of 5
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1 Netop Live Guide Reviews
3.5 out of 5
1 Netop Live Guide Reviews
3.5 out of 5
G2 reviews are authentic and verified.
Verified User in Wholesale
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Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Netop Live Guide?

Very simple, clean, and easy to use, no long waiting times, ability to connect with support or customer assistance whenever necessary. Simple but very professional with many great options and features Review collected by and hosted on G2.com.

What do you dislike about Netop Live Guide?

Netop live guide has a few downsides, first is that it ends the session if you take a bit too long to replay. For the administration side, it takes a lot of clicks to get where you want to be, but overall it's convenient. Review collected by and hosted on G2.com.

What problems is Netop Live Guide solving and how is that benefiting you?

Primarily it's used with the support teams. We have found the Netop to be very helpful and efficient. It's an easy form of communication that helps us to reach out and meet people almost anywhere. Review collected by and hosted on G2.com.

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