Netchex Reviews & Product Details

The ability to deduct and pay local taxes for employees who live in a city. Netchex handling the payment of taxes/child supports/garnishments for all payrolls. Review collected by and hosted on G2.com.

I dislike the process/explanation of miscellaneous charges. For example, this year we were charged fees for tax discrepancies discovered in an audit for 2021. These charges are just attached to the next payroll and is NOT disclosed and explained to the client/user. Review collected by and hosted on G2.com.

I like the ease of use for multiple companies. It is user friendly and inclusive. The live chat and support is excellent. I am a Payroll Manager and use Netchex daily. Review collected by and hosted on G2.com.

I do not like that it took away the teach me button to watch training videos, or the show me button. I was in the middle of completing it when it disappeared. Review collected by and hosted on G2.com.

User-friendly, well organized, and reliable. Review collected by and hosted on G2.com.

I have no suggestions for improving the app. Review collected by and hosted on G2.com.

The staff at Netchex are always friendly and very helpful. I love that they have multiple ways to get help, from a chat line to a very extensive help section, and most of all I love that I can talk to a person on the phone when I need help walking through something. They are really good at following up on problems as well. I have been very pleased with our service. I also find the system very easy to use and they have a number of features that you can add on to fit your business needs. Review collected by and hosted on G2.com.

Sometimes I find it teadious to find the right report that I am looking for. They have lots of options for reports but there are so many to look through especially when first starting out. Their staff did teach us how to pull just the data we were looking for so that was very helpful but they had to walk me through it. Review collected by and hosted on G2.com.

I really appreciate how quick and efficient

Netchex is about getting my questions resolved Review collected by and hosted on G2.com.

Follow ups take quite awhile, but fi they can get right away they will Review collected by and hosted on G2.com.

Ease to use and great reports. Glad to see new features are being implemented that will be beneficial to our clients. Review collected by and hosted on G2.com.

Customer service was at it's all time low for a few years, but we have seen a complete turnaround, so I hope we do not revisit this in the future. At times, we are still experiencing different answers to the same question by more than one rep. We are working closely with a team to get this resolved. Lastly, I STRONGLY dislike the fact that old timeclocks will no longer be an option to purchase and we are being FORCED to order the new (more expensive) ones. Clients should continue to be given an option on the type of clock they wish to use. HUGE...HUGE complaint!!! Review collected by and hosted on G2.com.

We have different pay scales for weekends versus weekdays and Netchex figured out a way to make that happen when other softwares could not. THey also integrate to our overall accounting System to push all data to the GL and help close year end more seamlessly. Support works hard to solve glitches. Review collected by and hosted on G2.com.

The layout of screens isn't as user friently as other software systems. Locking out individual employees one at a time ( I have managers in different departments to do) is a 12 click process and I have to step back multiple screens to get to the next search for the next manager - every week. SO easy to use in some ways and in others not as easy. Implementation was a major project but they dedicated resources better than we actually did internally. Thus, I don't want to ever leave them for many years! They were very competitive with other softwares in ongoing subscription costs. Review collected by and hosted on G2.com.

Overall, I can't think of anything I like about Netchex. Review collected by and hosted on G2.com.

Support is lacking. Individual support personnel either do not have all the information they need, or fail to provide all the information the customer needs, to resolve issues. I currently have two unresolved issues with the same employee's W2 and one of their paychecks. Still waiting for Netchex to take action after two weeks on the W2 issue and a week on the paycheck issue. Review collected by and hosted on G2.com.

Most helpful are the reporting features including custom reports. The platform is easy to use and very user friendly on the website and mobile app. Review collected by and hosted on G2.com.

Changing custom reports is not easily completed without help. Although responses are quick when opening a case, having an instant chat feature with a real person would be super helpful for small issues. Review collected by and hosted on G2.com.

The system is able to be customized like we need it. Review collected by and hosted on G2.com.

Its sometimes hard to figure out things about Netchex. Review collected by and hosted on G2.com.