Netchex Reviews & Product Details

i LIKE THAT THE PROGRAM IS USER FRIENDLY Review collected by and hosted on G2.com.

ONBOARDING. I'M UNSURE HOW TO PRINT AN EMPLOYEE'S DOCUMENTS. Review collected by and hosted on G2.com.

I genuinely admire the company's relentless drive for innovation and their ongoing efforts to enhance the user experience. It's impressive how they continually introduce new features and improvements that meet the evolving needs of their users. Additionally, I love the platform's high level of customization, which allows me to tailor it to my specific preferences and workflows, making it not only user-friendly but also perfectly suited to my personal requirements. Review collected by and hosted on G2.com.

There can be processes that aren't user-friendly. My main qualm is that Netchex doesn't let you make status changes for a future effective date. I know they are working on this now, and I'm excited for it to roll out! Review collected by and hosted on G2.com.

Reports/the fact that employees can print their own paystubs/W-2 Review collected by and hosted on G2.com.

The fact that I have to sometimes call to get my payroll invoiced. The hold times are alot longer than stated on the hold message Review collected by and hosted on G2.com.

I love how the website is very easy to use and easy to navigate. Customer support always helps me and walks me thru any issue I may be having Review collected by and hosted on G2.com.

I just wish the wait to get on a call would be quicker. Review collected by and hosted on G2.com.

We have been with Netchex since Nov 2021. I couldn't love them more. The set up / intergration team was wonderful. Our rep was Gabbie, she was remarkable. I am someone who asks a million and one questions, and she didn't get upset or short with me, not once. She explained everything to us. This was the first time we've ever used a system like this, so everything was all new to me. And now when I reach out to support chat, I almost always get the answers I need in a few minutes. Or they will just jump on a phone call with me to explain something. But the biggest thing I love now after being with them for years, is just how innovative they are. They are constantly adding new products or upgrading a current product. They listen to their clients and what we would like to see for the future. There are things I wish they had in Nov 2021, that they have now. Also - their reporting function is 100% custimizable. I use publisher almost daily for various things I need. Before Netchex I didn't have that. I was very limited, and had to run pdf reports and manually create excel spreadsheets. Review collected by and hosted on G2.com.

Honestly at the moment I don't have anything negative to say about Netchex. Sometimes you can tell that a support person is new, but I just normally tell them thank you for the help and then jump on a chat with someone else or call in and I get the help I need. No biggie. Review collected by and hosted on G2.com.

Many facets of payroll system from new hires, onboarding, benefits, time and attendance, learning training automations for employees/new hires. Review collected by and hosted on G2.com.

That all modules are not built before we transitioned to Netchex.

It would be more helpful to have clients roll out a complete basic product before handing off to users. I feel as if I am going backward not forward and eventually will get there. Review collected by and hosted on G2.com.

As an employee and as a client administrator, it is very easy to navigate back and forth from accounts. I think processing payroll is the easiest, straightforward part of using Netchex.

Submitting a Case representatives are very helpful. Review collected by and hosted on G2.com.

Account representatives will never return calls or communication requests. The Submit a Case representatives are helpful but company "Client Success Representatives," "Client Service Representatives," and "Client Account Representatives" are basically non-existent.

Not being able to delete/remove departments, codes, schedule groups is a tad bit annoying. Time and Attendance punching in and out glitches on a daily basis for no reason.

The lack of transparency in pricing and the minimum monthly fee is the worst part. With respect to the first paragraph, I cannot communicate with anyone to infer about product add-ons and adjustments of the contract. Review collected by and hosted on G2.com.

Not having to utilize several different systems for task completion. Review collected by and hosted on G2.com.

Nothing just yet, what I have seen so far it is looking better! Review collected by and hosted on G2.com.

I have used many systems such as ADP, PeopleSoft, SAP and felt Netchex for the most part is intuitive. However, some things are harder to learn/understand the logic than the other systems. I do like how there are preset reports in Netchex that make is easy to run reports at times. Review collected by and hosted on G2.com.

I liked how other systems had more of a workflow to ensure all fields that need to be completed are completed, for example when hiring in an employee. I felt there were many places that I had to go in Netchex to make sure a person was set up and those are easy to miss. I realize Netchex is more of a payroll system than HRIS therefore, it may not do all that I would like it to do and flow easier. Review collected by and hosted on G2.com.

Netchex contains all important info for employees such as their timekeeping, demographics, compensation, and licensure. It is super easy to build reports to find exactly what you need. Review collected by and hosted on G2.com.

There are moments when Netchex is lagging and certain buttons will not worok. Not often, but sometimes. Review collected by and hosted on G2.com.