needls. Reviews & Product Details

It takes very little input from me to generate a large selection of ads. So copy and images are presented uniformly and matching the copy and branding on my website. Review collected by and hosted on G2.com.

Dislike? I would say the only thing I disliked was not having control of the AD account, but I don't mind in this case, because Needls has stood by their reputation of spectacular customer service and this process was crazy easy. Review collected by and hosted on G2.com.

Not a lot to list here. Email response time is very slow. The only way to actually talk to anyone on the phone is by scheduling a call through their website and the next available time is always a few days away. Review collected by and hosted on G2.com.

I enrolled in Needls program and paid the $420. After payment I was informed that per Facebook's policy they could not take me on as a client as they had already reached the maximum number of clients they could have at one time according to Facebooks policies. It has now been a week and I still haven't received my refund even though they say they processed it a week ago. I kept getting the run around that most banks take a few days to process the refund.

To actually talk to someone on the phone I have to schedule a call through the website and the next available appointment is next week.

I have spoken with my bank and they do not see the refund in any incoming transactions.

The part that really makes me upset with this whole ordeal is they knew that I was in network marketing the entire time we talked before I signed up. So now I'm out $420, no advertisements being ran, no refund in sight, all because they over promise in the beginning and don't have a handle on the logistics of their company.

Furthermore after multiple attempts to get an answer about my refund I ended up having to just dispute the original transaction with my bank. Review collected by and hosted on G2.com.

Ease of set up, though fewer options than offered on Facebook for Business. Review collected by and hosted on G2.com.

Billing Canadian customers in USD sucks! Even though options are available, I wasn't too happy to see that Headers and descriptions were not being used on all ads. I also wasn't happy with having my credit card billed for a new ad when there was already sufficient credit from the previous ad already sitting as a credit. Still waiting to see if that will be utilized before I get billed again. I was led to understand that the credit would be utilized on this ad, so the additional billing was a bit of a surprise. Review collected by and hosted on G2.com.

I like that there is a chat you can go to with any concerns, and they were right wait the 6 weeks, I like the hands on ease of making the ads here as I am a very busy lady and do not have the time to put together my own ads. They are all very helpful and wanting to help where they can Review collected by and hosted on G2.com.

All was pretty good actually, no real issues they were very busy at one point is all Review collected by and hosted on G2.com.

The Needls team was helpful in getting us set up and within a week we had seen immediate results:

- Increased traffic

- Increased sales

- Low bounce rate

- Low CPC (~$0.18)

The analytics are really easy to review and understand as well. This helps us know where our spend is going and what results we're seeing. Review collected by and hosted on G2.com.

Honestly nothing yet, the platform is working the way we want it to. Review collected by and hosted on G2.com.

They are very patient and accommodating to my questions Review collected by and hosted on G2.com.

My Ad didn't work as expected. I took more than a month for my Ad to be approved. The timing for chat support is not working for me. You should have 24/7 technical support to answer our queries. Review collected by and hosted on G2.com.

Best customer service i have seen yet!!! Review collected by and hosted on G2.com.

Nothing yet. I will admit it does seem like a pricey service however its well worth the $ Review collected by and hosted on G2.com.

I did find value in learning which image/text combinations worked best. Review collected by and hosted on G2.com.

Simply put, the platform did not work for us. Several thousand in ad spend and 0 conversions. We spent a significant amount of time with customer support attempting to optimize, but the results never improved. When we posted a question to Reddit asking if anyone else had issues with Needls, a Needls representative responded by posting our confidential information to Reddit. When we called and spoke with a Needls representative, they became hostile and locked us out of our account. Review collected by and hosted on G2.com.

I own an agency that has worked with large corporations and run ads with huge budgets, reaching millions of people. We have gotten great results working with Facebook Power Editor directly, but it is tedious to work with. Working with Needls has been so simple to create the campaigns and honestly, the ability to reach someone on chat right away to help you with the campaign has been critical to getting the campaigns launched. Access to this help has been invaluable to me. The team has even helped me with ideas on targeting, sent me related articles, and helped with headlines and messaging. Review collected by and hosted on G2.com.

Initially, I disliked that the campaigns don't run on your own Facebook ads account, but after speaking with James, he explained how it all works, and I'm ok with it. I'm used to having total control in Power Editor (now Ads Manager) and I'm ok letting go some control in an effort to get better results. Review collected by and hosted on G2.com.

Excellent excellent customer support, easy to setup, easy to get going, cost effective and best of all ADS THAT MAKE ME MONEY. The whole platform takes so much of the annoyance and tedious guesswork out of the facebook ads process.

I really liked how I could chat right with my support person right on the dashboard and how helpful they were. Also personable. I know they sell themselves as "robots" but they're great human beings :) Review collected by and hosted on G2.com.

Not too much, I had a weekend issue and couldn't get a knowledgable support person on the chat, but it was fixed for me first thing monday. Turns out they had solved my problem ahead of time anyways. Review collected by and hosted on G2.com.