Nectar Desk Pros and Cons

As the Digital Marketing Director at Canaflora, I day-to-day use Nectar Desk for our sales and marketing operations. It covers the full spectrum of call center needs, from inbound and outbound calling to call queue management and IVR setups. Nectar Desk integrates well with our CRM, enabling real-time updates on customer data and call outcomes. Review collected by and hosted on G2.com.

I had several issues but their support team has proven to be highly responsive and helpful. Review collected by and hosted on G2.com.

The software has many useful features, like Instagram integration, call recording, and live reports, which help us stay organized and efficient. We also love how it connects with Shopify. The system is simple to use, even for new team members, so training is quick and hassle-free. Their support team is always fast, friendly, and helpful whenever we need assistance. Review collected by and hosted on G2.com.

It would be great to have a mobile app, but it’s not available yet. Review collected by and hosted on G2.com.

I liked the SMS texting feature the best probably. Review collected by and hosted on G2.com.

The customer service is horrible and their reporting is rudimentary. Review collected by and hosted on G2.com.

pros:

- has a lot of cool automations and options;

- user friendly;

- great support; Review collected by and hosted on G2.com.

no cons, but integration with HubSpot would be great. Review collected by and hosted on G2.com.

The user interface was very easy to navigate and use. Review collected by and hosted on G2.com.

There were a lot of issues with the system and integrations. Almost impossible to cancel once you sign up to. You just keep getting put in a loop by the customer service team. I had days and days without the ability to call leads due to these issues and always took up to 24 hours for each issue to be addressed. Review collected by and hosted on G2.com.

The numerous number of features for making our twenty-person office sound and perform as productively as any large private enterprise. The ease of installation and scalability let us grow from 15 to 20 agents enabled us to deliver the same services away from our desks smoothly. Review collected by and hosted on G2.com.

I've been happy with Nectar Desk. As our previous call center system was not enough reliable - there were constant issues with calls’ lost and bad networks. So I have a fully eye of comparison and Nectar Desk is much better. Review collected by and hosted on G2.com.