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Navisite Services 
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DF
Daryl F.
Mid-Market(51-1000 emp.)
Describe the project or task Navisite Services helped with:
Navisite serves as our co-location site for many of our critical services - VDI, server and storage backup, and provides a second instance of our ERP environment. These services are rendered via a secure 10G link to our campus environment. Navisite facilities are 99.9% reliable and in the several years we've been using their services, we've never experienced and outage. Navisite's customer service has been responsive, competent, and friendly relative to setting up our environment and ongoing maintenance. Review collected by and hosted on G2.com.
What do you like best about Navisite Services?
Before we decided to contract with Navisite, their engineers took the time to give us a tour of the facilities and answer the many technical questions my team asked. They were also willing to indulge our non-technical senior leadership with tours of the facilities and answered questions. My team appreciates the great customer service Navisite technicians have provided. Review collected by and hosted on G2.com.
33 out of 34 Total Reviews for Navisite Services
4.6 out of 5
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Overall Review Sentiment for Navisite Services
Communication
0 (Worst)
10 (Best)
Responsiveness
0 (Worst)
10 (Best)
Execution Ability
0 (Worst)
10 (Best)
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OE
Verified User in Electrical/Electronic Manufacturing
Enterprise(> 1000 emp.)
Describe the project or task Navisite Services helped with:
We used Navisite for our Hosted Public DNS services Review collected by and hosted on G2.com.
What do you like best about Navisite Services?
They are very responsive. Most request are done within a few hours, and no longer than 24 hours. Review collected by and hosted on G2.com.
PT
Verified User in Telecommunications
Enterprise(> 1000 emp.)
What do you like best about Navisite Services?
They are embracing new intelligent technologies to automate and create more predict ,reliable business to meet customer challenges and their needs .they have good consultants to manage these Review collected by and hosted on G2.com.
What do you dislike about Navisite Services?
It is difficult to find fault with Navsite, overall interaction was good ,but again they need to be more proactive and should be able to handle the changing scenarios Review collected by and hosted on G2.com.
SJ
Scott J.
Enterprise(> 1000 emp.)
Describe the project or task Navisite Services helped with:
They help with the monitoring and maintenance of our SQL and other database servers as well as offer us cloud hosting services for a large portion of our server infrastructure. Review collected by and hosted on G2.com.
What do you like best about Navisite Services?
They have a knowledgeable staff who is available 24/7/365 to assist with issues in the cloud or on-premises with our database servers and their cloud hosting is a pretty sweet deal. Being hosted on VMware it is pretty robust and they have a custom interface allowing you to interact with the VM's and manage elements of the network environment as well on your own. They assist in bringing in more complex VM imports and the like happily and are always willing to lend a hand and pitch in to assist with the environment. Review collected by and hosted on G2.com.
JH
Jerry H.
President & CEO
Small-Business(50 or fewer emp.)
Describe the project or task Navisite Services helped with:
We provide customers with a SaaS solution delivery form infrastructure hosted with Navisite. As a Saas provider, we decided to host our application on our own infrastructure but host that infrastructure with a partner. Review collected by and hosted on G2.com.
What do you like best about Navisite Services?
High level of service & support along with ease of access when whenever we wanted to perform maintenance. We often perform maintenance work off hours and weekends and no matter when we needed access to our equipment, there was never an issue. The people were also great to work with from the security guards right to the NOC personal with whom we worked. Review collected by and hosted on G2.com.
WE
Will E.
Unix Team Manager
Enterprise(> 1000 emp.)
Describe the project or task Navisite Services helped with:
We used NaviSite to house physical servers to be repurposed as recovery tagets in the event of a disaster; outside of those times, those systems were host to test environments for some business applications (which allowed us to have a continuous indicator of the health of our connection to the site). We also house some replication targets in our racks at Navisite for our backup stack (software & hardware both), and have some targets for mirroring important data. Review collected by and hosted on G2.com.
What do you like best about Navisite Services?
Our regional networking partner offers us amazing connectivity into Navisite, and that partnership is key to making the most of our deal with Navisite. The facilities are excellent. The uptime is great. The physical location has good highway access & parking. The front desk staff are fantastic. Our account rep is always helpful. Review collected by and hosted on G2.com.
PB
Paul B.
Enterprise(> 1000 emp.)
Describe the project or task Navisite Services helped with:
Navisite does an excellent job managing our O365 services.
When needed we can reach out to them quickly via email and expect a response within minutes. Often times if we have an issue they will propose a solution.
Any discrepancies we have can be brought up with their management teams and fixed within a reasonable time frame.
The majority of our contact with them is through email, or phone. Navisite representatives also meet with them to discuss any issues we may be having as well as potential solutions for those issues on a regular basis. They've provided administrative access for some of engineers.
Once when having an issue with a user's account there was some misconfigurations on the back end. We reached out and based off just a few responses their support team was able to diagnose and solve the issue while ensuring it was less likely to reoccur.
Our experience thus far has been excellent and we look forward to growing together. Review collected by and hosted on G2.com.
What do you like best about Navisite Services?
Being able to reach out to their support team at any hour of the day and expect the majority of issues to be resolved within 24 hours. They're extremely excellent to deal with in the mornings and generally happy to help. Review collected by and hosted on G2.com.
TE
Travis E.
Vice President Of Technology
Small-Business(50 or fewer emp.)
Describe the project or task Navisite Services helped with:
I am using proofpoint mail filtering from Navisite. Review collected by and hosted on G2.com.
What do you like best about Navisite Services?
It is really easy to use and appears to be doing a good job filtering out attacks. My user love the ease of checking the logs for potential mislabeled SPAM. Review collected by and hosted on G2.com.
PE
Verified User in Environmental Services
Small-Business(50 or fewer emp.)
Describe the project or task Navisite Services helped with:
Navisite helped our company migrate from an on-site Exchange 2010 server to hosted Office 365. Review collected by and hosted on G2.com.
What do you like best about Navisite Services?
The assistance prior to and during the transition alleviated a lot of the apprehension that would normally come with making such a large change in an organization. Review collected by and hosted on G2.com.
GF
Verified User in Financial Services
Mid-Market(51-1000 emp.)
Describe the project or task Navisite Services helped with:
We host business services across some of Navisite's DC's, this was initially our backup provider but then became our primary due to their ability and how easy they are to work with in comparison to other hosting partners who make you fit into their model. Review collected by and hosted on G2.com.
What do you like best about Navisite Services?
That they listen to what you need and don't try and squeeze you into their model, this was really important to us as other partners wanted to re-architect everything so it would fit them better.
It's also worth calling out that although they are a US company the UK are very operational, again comparing them to other providers the Navisite UK have the authority and ability to make decisions in UK hours which past providers would need to wait for the US to come on for a particular skill set or decision to be made. Review collected by and hosted on G2.com.
TR
Tom R.
COO
Retail
Small-Business(50 or fewer emp.)
Describe the project or task Navisite Services helped with:
Navisite delivers and maintains virtually all of our IT infrastructure including our ERP, desktop environment and websites Review collected by and hosted on G2.com.
What do you like best about Navisite Services?
We particularly like that Navisite takes complete ownership of our environment. It's good to have a central location for all inquires and issues with expert maintenance and advice. Review collected by and hosted on G2.com.
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