NationBuilder Reviews (108)

Reviews

NationBuilder Reviews (108)

4.2
108 reviews

What do users say?

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Users consistently praise the ease of use and excellent customer support provided by NationBuilder, which helps organizations quickly manage their digital outreach and engagement. The platform's all-in-one capabilities streamline tasks like fundraising, email marketing, and website management, making it a valuable tool for nonprofits and political campaigns. However, some users note that there can be a learning curve for new users.

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Joshua C.
JC
Joshua C.
Spanish Customer Support Team Lead
Enterprise (> 1000 emp.)
"Senior Policy and Campaigns Officer"
5/5
What do you like best about NationBuilder?

The best thing I like about NationBuilder is the ability to create a global community of supporters, which we can target and have specific asks based on their country. It's easy to navigate once you've played around with the basics and get an idea of the software. The best thing about NationBuilder is the customer support experience. The team is always available to answer my questions and help when needed. Review collected by and hosted on G2.com.

What do you dislike about NationBuilder?

I wish there was an easier way to code the different websites you can create to implement new features into the sites. Specially for people who are not familiar with code or are developers. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Easy to learn and amazing support services"
5/5
What do you like best about NationBuilder?

One of my favorite things about NationBuilder is how helpful the support personel are. They helped us build a beautiful new website for our membership organization that works seemlessly with our payment processor, people database, and communications system. As someone who has NEVER designed a website before, NationBuilder made it incredibly easy to implement our vision and enable us to grow as an organization with a contemporary website design full of useful features. Review collected by and hosted on G2.com.

What do you dislike about NationBuilder?

I can't say that I've encountered anything about NationBuilder that I dislike so far. Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Verified User in Environmental Services
Small-Business (50 or fewer emp.)
"database management"
4/5
What do you like best about NationBuilder?

The interface is easy to understand and view. The information is organized and easy to see in the supporter's profile. I like that I can access support and ask quesitons. I like that I can make suggestiongs for improvements. Review collected by and hosted on G2.com.

What do you dislike about NationBuilder?

There is often a slow repsonse time to my support questions. There is often a very basic details given about the problem and that does not answer my question. There is no human to talk to to clearify issues. It seems like there could be improvements for Canadian users. The platform is USA focused. There are features that could be automated. There are many manual imputs that are very time consuming. It is very challenging to learn how to use the software. I wish there was more training. There are so many features to Nationbuilder that I don't know how to use or access. I am trying to teach myself how to use the software but it is a frustraing and slow process. Review collected by and hosted on G2.com.

Vincent R.
VR
Vincent R.
Consulting Director
Small-Business (50 or fewer emp.)
"Datack Agency: 10 Years of Experience with NationBuilder"
5/5
What do you like best about NationBuilder?

NationBuilder is a reliable tool for equipping organizations. Reliability is one of the most crucial criteria when overhauling an organization's digital infrastructure. The main advantage of NationBuilder lies in its ability to integrate essential features into a single, synchronized tool: website administration with engagement forms, a highly efficient database, and an email system for mobilizing contacts. All organizations have these core needs, and NationBuilder meets them perfectly. The major benefit is that organizations save time by reducing the need for technical manipulations. Review collected by and hosted on G2.com.

What do you dislike about NationBuilder?

Comprehensive tools with numerous features can sometimes be complex to master. Organizations need to have digital skills to fully optimize the power of NationBuilder. However, these organizations can also be supported by customer support or partner agencies. Review collected by and hosted on G2.com.

Albert G.
AG
Albert G.
Chief Digital Strategist
Small-Business (50 or fewer emp.)
"Nationbuilder is the world's premiere organizing platform, hands down."
5/5
What do you like best about NationBuilder?

Nationbuilder provides the tools for small teams to look like big teams, and big teams to look world class. All necessary features for digital engagement are included on one integrated platform.

With Nationbuilder you can quicly implement to build a website, raise money, keep in contact with your audience, and leverage digital strategies to grow your organization or win your campaign.

With an easy user interface, even non-technical staff can work it. With a robust API and lots of integrations available, you can quickly integrate your Nation into event the most complex environments. Review collected by and hosted on G2.com.

What do you dislike about NationBuilder?

As database size grows it can get expensive, especially for the enterprise and network features.

Lack of AI integration is also a minor shortcoing compared to some other platforms. Review collected by and hosted on G2.com.

Alex G.
AG
Alex G.
Small-Business (50 or fewer emp.)
"The easiest solution to complex large scale campaigning."
5/5
What do you like best about NationBuilder?

NationBuilder is the all in one tool that gives campaigns everything they need to run a large campaign. This is everything from tracking, mobilisation and compliance.

What is more it can be enhanced by a huge array of integrations, especially data capture plugins. Review collected by and hosted on G2.com.

What do you dislike about NationBuilder?

As with any tool NationBuilder needs to be learnt, it does mean some don't use it to its fulled potential which is a massive missed opportunites. Many say it is clunky, and while that is not true it can take time to get the most out of it. Review collected by and hosted on G2.com.

Ken M.
KM
Ken M.
Community Organising Manager
Small-Business (50 or fewer emp.)
"An all-in-one tool designed to streamline your movement building work"
4/5
What do you like best about NationBuilder?

I love how Nationbuilder puts everything in one place: CRM, email blasts tools, website, petition, the ability to track engagement and different level of access that you can customise for various types of users within your organisation. They also provide you with a Coach to help you navigate your way and make the best use of the tools available to establish and grow your movement base. Review collected by and hosted on G2.com.

What do you dislike about NationBuilder?

There are many features and elements on Nationbuilder that can be helpful for us as users. But it does take some time to learn how to use all the features. This is why it works best if you have someone within your organisation to work with a Nationbuilder coach. Some of those features can be clunky. Also, when you have big data in Nationbuilder, it can take a while for things to load up. Review collected by and hosted on G2.com.

MR
Mitchell R.
General Consultant
Small-Business (50 or fewer emp.)
"Great product & people"
5/5
What do you like best about NationBuilder?

I think it's UI is the most accessible and easy to learn of all the major CRMs (and I've used several). The software works as expected, and allows me to manipulate my data exactly how I want to - and the mapping feature is a nice addition that I wish I used more. I use it almost every day to track my contacts, manage donations, and generally keep me and my organization on track. And the few times I have run into a problem, the customer support team has always solved it to my complete satisfaction - and the account teams go above and beyond for their clients, too. Review collected by and hosted on G2.com.

What do you dislike about NationBuilder?

I've had a few potential clients mention they wish it had a call-time feature built in. But that's not a big deal to me, and honestly I have no reservations about recommending NationBuilder. Review collected by and hosted on G2.com.

AM
Angela M.
Small-Business (50 or fewer emp.)
"I was bowled over by the ease and functionality of NationBuilder"
5/5
What do you like best about NationBuilder?

As a new user I have been impressed with how intuitive many of the NationBuilder functions are, and the wealth of easy 'how-to' guides that are easily available when unsure. The 24/7 support team have been fantastic - helping us solve more complex problems and holding our hand as we have grown. No question we asked was stupid. No call we made was too late. No challenge we faced too big to manage. All on increadibly tight deadlines of course.

All the team are excited by the knowedge it provides to really get to know our supporters, their motivations and interests. It has helped us to target communications effectively and efficiently and is already showing quantifiable results. Review collected by and hosted on G2.com.

What do you dislike about NationBuilder?

The upfront investment can be daunting but we are exceeding targets on all fronts which in turn is helping with funding. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
CN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great customer support, tools made for campaigns"
5/5
What do you like best about NationBuilder?

One of the standout features of NationBuilder is its all-in-one approach and great customer support. The integration of website management, CRM, email marketing, fundraising, event management makes things easier for resource tight orgs. NationBuilder doesn't just give you tools; it gives you a thriving ecosystem. The platform connects you with a community of developers, partners, and other users who are all working to enhance what you can do. This network provides additional plugins, integrations, and custom solutions, making NationBuilder even more powerful and adaptable. Review collected by and hosted on G2.com.

What do you dislike about NationBuilder?

Some of the CMS features could be developed further. Review collected by and hosted on G2.com.