I like the ability to self-serve in many areas (Emails, Track Pages, Data, Returns Portal). The Self-Service ticket is also very easy to manage and response times are within a timely manner. Review collected by and hosted on G2.com.

Dashboard could use enhancements, such as, an aggregate level for enterprises, track pages are usually the most complicated to update and could be updated to be easier for first time users. Review collected by and hosted on G2.com.

I personally love the fact that Narvar enhances after sales communication with the customers. I look into it every minute to ensure that orders are being processed smoothly and information is communicated promptly. Connecting it with our online store makes sure that nothing goes wrong without any additional effort. Its capabilities include tracking, notification, and returns in an area well covered and regular use has minimized the number of customer inquiries and made our delivery process transparent and dependable. Review collected by and hosted on G2.com.

A drawback is that notifications have some customization options which seem limited. I wish I could target some of the customer segments with messages more precisely sometimes. These limits are regular since I use Narvar every day. Although it is effective in general tracking, it does not have the flexibility needed to slow down adapting to special promotions or customer groups. Review collected by and hosted on G2.com.

I use Narvar because it simplifies order-related processes in the e-commerce business. It's a one-stop solution for all customer-related communications, including tracking, notifying customers about their orders, and managing communications with the order dispatch. I appreciate that it simplifies these processes. Review collected by and hosted on G2.com.

Sometimes we've noticed latency in the delivery of customer communications. It might be due to the third-party service, like SparkPost, or else to some other latency issue. During peak periods, there have been multiple occurrences where there was a delay in order communications to the customers, such as delays in Microsoft account notifications. We reported this, and although it was resolved, improving the efficiency and delivery of communications would be appreciated. Review collected by and hosted on G2.com.

The ability to both track, estimate, and notify users about their orders. Review collected by and hosted on G2.com.

Customer service can be slow, but following up with our reps can be helpful. The API is very useful, but does have some limitations. Review collected by and hosted on G2.com.

I like Narvar because it is fast and efficient, making it easy for me to work with. The interface is very easy to use, with commands and navigation that are straightforward. I also found the initial setup to be very easy. Review collected by and hosted on G2.com.

I think getting support, which can affect the timeframe in which changes are implemented. Review collected by and hosted on G2.com.

Narvar is very easy to configure and customize for your brand. As someone who supports many different brands, making updates is very efficient! Review collected by and hosted on G2.com.

The Customer Support portal can be difficult to use and keep track of. There's often a lot of back and forth before something is resolved. At times it can be difficult to display multiple messages - the components can only support one type of content at a time. Review collected by and hosted on G2.com.

I truly appreciate how Narvar's tracking services, emails, and returns service have drastically enhanced our customer experience, bringing our returns process into the modern era. The platform provides valuable context and detail that we previously lacked, allowing customers to leave reviews on packages, carriers, and more. I find the improvements in the documentation and the seamless integration into our returns flow very beneficial, as they ensure smooth transitions, drop-offs for customers, and follow-up notifications that reduce inquiries about refunds. Since implementing Narvar, our ability to track and manage returns has significantly improved; it guarantees that data is logged and properly connected to each return, which facilitates prompt reimbursements. Additionally, the initial shift to Narvar for tracking and notifications improved our operational efficiency by aggregating all updates from various carriers into their track pages, enhancing the overall tracking experience for our members. Review collected by and hosted on G2.com.

I wish I had more autonomy to update and own some adjustments in the return portal. Waiting for the initial setup team to change specific details took longer than it should. Training content on how I can manage and update content for configuration and customization in the returns portal would've been helpful, rather than relying on someone at Narvar. We often were not on the same page about what we wanted, and it was frustrating to be told that certain things were possible when later, during execution, they were not achievable without a significant overhaul of the returns portal. The onboarding process in 2025 for returns was a bit painful, with long waits for feedback and adjustments. For instance, the portal only allows returns for one item at a time, which was a limitation. Review collected by and hosted on G2.com.

I really appreciate that Narvar's track and notify product can be easily customized and tailored to our customers. I love how it allows us to display content we choose, which enhances the post-purchase journey with product and warranty education as well as cross-product selling. I find the post-purchase notifications feature incredibly valuable as they are easily customizable, which has improved our ability to communicate effectively with our customers. Additionally, Narvar's well-integrated functionality with Shopify has been highly beneficial for seamless operations. The transition to Narvar from Return Logic represented a significant improvement for our business processes. Review collected by and hosted on G2.com.

I've had issues with the return and exchange process, especially around discounts and promotional periods. Additionally, I was promised certain functionalities with the warranty claim process, but the required feature set was never built out. Review collected by and hosted on G2.com.

I really like how customizable the Track and Promise products in Narvar are. It's simple to swap in new language or marketing assets to highlight products or sales that are of interest to our customers. This flexibility allows us to capitalize on the high open rates of our shipping emails by incorporating product recommendations, banners highlighting our latest released products, and upsell subscriptions, which we update continuously on a monthly basis. Additionally, since we have a new Customer Success Manager, I feel much more supported, as she provides strategic guidance and quick-fix ideas that we can implement with ease. Narvar's integration with Klaviyo is also beneficial for us. Review collected by and hosted on G2.com.

I experienced some challenges with Narvar initially when the customer support on their side was unresponsive, and it did not feel like a true partnership. This was an issue until we were assigned a new Customer Success Manager (CSM), who has since provided fantastic support. Also, setting up Narvar was more complex than I anticipated, although this was partly due to internal delays on our team. Review collected by and hosted on G2.com.

The team assigned to our account has been very attentive and has made themselves readily available to answer all our questions and concerns. Review collected by and hosted on G2.com.

At this time, we have not encountered any "real" to dislike about their services. We are still working out the kinks in the data analysis portion of our service, but there is nothing suggesting we won't find a solution soon enough. Review collected by and hosted on G2.com.