# Narvar Reviews **Vendor:** Narvar Inc. **Category:** [Returns Management Software](https://www.g2.com/categories/returns-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 171 ## About Narvar Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey — from shipping insurance and delivery tracking to notifications, returns, exchanges, and fraud prevention — simplifying the everyday lives of consumers while driving business success for retailers. ## Narvar Pros & Cons **What users like:** - Users appreciate the **user-friendly return process** of Narvar, enhancing efficiency for customers and support teams alike. (59 reviews) - Users find Narvar's platform incredibly **easy to use** , enhancing their experience with simple setup and intuitive features. (58 reviews) - Users value the **effective tracking** features of Narvar, enhancing communication and transparency throughout the shipping process. (49 reviews) - Users value the **real-time parcel tracking** of Narvar, enhancing their overall parcel management experience with ease. (44 reviews) - Users value the **customization options** in Narvar, enhancing the post-purchase experience and communication effectively. (37 reviews) - Users praise the **responsive support** of Narvar, appreciating prompt assistance and thorough explanations for any issues. (35 reviews) - Returns Management (33 reviews) - Users value the **exceptional customer satisfaction** provided by Narvar, thanks to easy management and proactive service. (29 reviews) - Helpful (26 reviews) - Setup Ease (26 reviews) **What users dislike:** - Users find **limited customization** frustrating, as templates feel generic and flexibility is restricted without higher-tier plans. (23 reviews) - Users find Narvar's **limited functionality** frustrating, especially with clunky navigation and clashing return processes. (22 reviews) - Users report **poor customer support** from Narvar, facing difficulties with integration and unresponsive assistance. (21 reviews) - Users face a **difficult setup** with Narvar, requiring time and effort to successfully implement and learn the platform. (17 reviews) - Users find Narvar's **complexity** challenging due to required coordination and advanced setup for optimal use. (16 reviews) - Users experience **delays in tracking** , often receiving notifications late or having updates take longer than expected. (15 reviews) - Difficult Settings Management (13 reviews) - Return Issues (13 reviews) - Technical Issues (13 reviews) - Users experience **integration issues** with Narvar, complicating setup and causing frustration during implementation efforts. (12 reviews) ## Narvar Reviews ### 1. Seamless solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Yee Ling L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Narvar?** It is a proven concept and has got to become the big player on the post purchase and return in the market. I enjoy being a customer as well as watching the company grow! **What do you dislike about Narvar?** This is not negative feedback but would like to see their product release launch new features faster to market. **What problems is Narvar solving and how is that benefiting you?** We needed a seamless solution for our customers to track their packages. We are now talking to Narvar for a return solution. ### 2. Narvar help us to reduce our manual tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Marta P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Narvar?** That we're able to automatize our internal processes so that reduce time for our agents. **What do you dislike about Narvar?** When we have an exception, it's a manual task and we don't have a clear solution from narvar to fix all the exceptions. **What problems is Narvar solving and how is that benefiting you?** Automatazing our tracking information to our customers and reducing time consuming in our CS team with ouor returns. ### 3. Good service and amazing platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin G. | Customer Contact Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Narvar?** Good service and amazing platform! I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System. The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage! **What do you dislike about Narvar?** Our experience until now has been fantastic **What problems is Narvar solving and how is that benefiting you?** Narvar has solved the return issues for our company and also simplified the return process, our customers are complétly happy ### 4. Easy to use, customisable shipping tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Narvar?** The best thing about Narvar is the backend interface, really easy for our team members to customise content blocks and swap in and out localized content, seasonally. **What do you dislike about Narvar?** We are not receiving a lot of clicks through our Shipping Tracker page, but could be an issue with the content we are promoting. Continuing to test and hope to see ROI. **What problems is Narvar solving and how is that benefiting you?** An additional touch point where we can market to users after they make a purchase. This opens up a series of opportunities to remarket as part of post-purchase strategy, as well as engage users who are waiting on their product to arrive. ### 5. Excellent product & Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Narvar?** The staff at Narvar assisted with setup and made the transition from another provider seamless. They helped us implement our existing return policies and provided guidance on best practices. **What do you dislike about Narvar?** I would like to see Narvar add an automatic rate-shop feature where the program would select the best return label for the customer depending on their location and return size. **What problems is Narvar solving and how is that benefiting you?** Narvar is streamlining the process for our customers to request returns and receive labels. It helps our staff track and manage returns. ### 6. White glove experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn F. | Director Enterprise Management Office, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Narvar?** Narvar's implementation and customer success teams are extremely attentive, easy to communicate with, and quick to provide a response. It's not a submit a ticket and wait approach. **What do you dislike about Narvar?** It's not inexpensive, but you get what you pay for. **What problems is Narvar solving and how is that benefiting you?** Communicating with our customers about the status of their shipments via email and text messaging. ### 7. Great Post Purchase Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Edwin K. | VP Of Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Narvar?** Narvar Returns & Exchanges has been a great returns RMA system for the brand. The only downside is the analytics, its a bit a stretch to get deeper in visibility. **What do you dislike about Narvar?** The analytics are a bit lacking and difficult to export **What problems is Narvar solving and how is that benefiting you?** Giving visibility to our customers in terms of their shipping notifications ### 8. Feels like a partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Meg O. | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Narvar?** They are collaborative to work with and provide relevant recommendations for products and improvements. They are quick to respond when issues arise and work together with us to problem solve. **What do you dislike about Narvar?** Nothing comes to mind to be honest. They are great to work with on the whole. **What problems is Narvar solving and how is that benefiting you?** Helping us keep our customers informed about where their packages are, which instills/maintains confidence in our brand and reduces calls to our customer service team. ### 9. Narvar is a great tool for customer order tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Narvar?** Narvar makes it easy to add create an experience that is reflective of your brand through the use of your own imagery, copy, colors, and fonts. **What do you dislike about Narvar?** It can be confusing to make updates to your pages. You may need technical assistance from the team in order to figure out all of the settings. **What problems is Narvar solving and how is that benefiting you?** The ways in which Narvar presents tracking information are already familiar to end users so there is less risk of someone not understanding what they are looking at. ### 10. Seamless experience for our customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Narvar?** Narvar helped us to provide our customers with more insight into their orders without having to call our CS team. This saves us a ton of time! **What do you dislike about Narvar?** It took us a while to set up, but that was likely due to our dev team. **What problems is Narvar solving and how is that benefiting you?** Customers can easily track their packages, and manage their orders in one place. ### 11. It's very reliable. **Rating:** 4.0/5.0 stars **Reviewed by:** Gina V. | Customer service experience team, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Narvar?** I feel like the tracking information given is very reliable. **What do you dislike about Narvar?** I feel at times the narvar is slow at listing the scans on the tracking. **What problems is Narvar solving and how is that benefiting you?** I feel like lost packages, and return-to-sender packages are being dealt with diligently. ### 12. expensive and hard to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Narvar?** The program itself is pretty great it does a lot for returns and tracking. **What do you dislike about Narvar?** It took us nearly 6 months to fully onboard. Making adjustments to the program through our 2 years with them was so hard and support was HORRIBLE. **What problems is Narvar solving and how is that benefiting you?** It is not solving problems for us as we stopped using it. ### 13. The Narvar Truth! **Rating:** 4.0/5.0 stars **Reviewed by:** Erica A. | Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Narvar?** I like that it is the most up to date and allows us the ability to hyperlink. **What do you dislike about Narvar?** It is not always working so we cannot always use it. **What problems is Narvar solving and how is that benefiting you?** To track orders and returns. ### 14. Narvar is very consistent and most times, I have no problems using it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Narvar?** I like how the information is sent to the customer and they can see exactly when their order is updated and moving, and we can also this as well on our end and usually matches what the customer is seeing. **What do you dislike about Narvar?** Every now and then it will be down for a bit and I must manually send tracking information to the customer, but very rarely. If this could improve, that would make it perfect! **What problems is Narvar solving and how is that benefiting you?** Seems like they appreciate feedback and that helps solve problems and also, reactively solves issues when it is down and tracking info must be sent manually to the customer. ### 15. Needs some improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Brittany S. | Customer Experience Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Narvar?** It's nice to have all of the tracking look the same, and customers can get used to seeing the same each time. **What do you dislike about Narvar?** It doesn't show specific information about the process of shipping. **What problems is Narvar solving and how is that benefiting you?** allows customers to see shipping information quickly ### 16. great experience **Rating:** 5.0/5.0 stars **Reviewed by:** ochie h. | CX Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Narvar?** I like that they are very efficient, good quality, and have customer support. **What do you dislike about Narvar?** I dislike that they could maybe have a better tracking system for the customers. So when the customer checks the tracking they can see the real-time ETA **What problems is Narvar solving and how is that benefiting you?** I am solving faster shipment information at better speeds than before ### 17. Narvar Review **Rating:** 5.0/5.0 stars **Reviewed by:** Allyson L. | Training coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Narvar?** I love that it gives customers easy to read information about their order. I also like the style and layout that Narvar uses. It's very visually pleasing. **What do you dislike about Narvar?** The dates do not always match up with our tracking info or the carriers tracking info. It would be great if that could be improved because it is really my only complaint so far. **What problems is Narvar solving and how is that benefiting you?** As stated above, the delivery dates do not always match with the other provider's information. The benefits have been really for our customers. They get clear, easy to read information that tells them when their order is coming. Everyone loves getting those notifications ### 18. Easy Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Narvar?** Able to view return reporting, it's so easy **What do you dislike about Narvar?** It is hard to change content assets on big heros **What problems is Narvar solving and how is that benefiting you?** Return tracking, and return analytics ### 19. Best of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Narvar?** Functionality of this platform and the ability to do almost all customization manually through the hub portal. **What do you dislike about Narvar?** Real-time reporting could be a bit more in-depth and comprehensive. **Recommendations to others considering Narvar:** Definitely look into this product. The Narvar team is exceptional, always making improvements and recommendations to improve the mutual business relationship. **What problems is Narvar solving and how is that benefiting you?** We are able to cut down on customer service inquiries for basic questions (ex: WISMO?) so our agents can focus on more complicated inquiries. We are also able to keep the entire customer journey branded. ### 20. Narvar tracking **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2018 **What do you like best about Narvar?** I like the ability to see real time delivery dates. **What do you dislike about Narvar?** I dont not like the way the sata is rolled up visually **What problems is Narvar solving and how is that benefiting you?** Real time updates amd consumer activity. ### 21. Great Solution to Enhance the End of the Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Correy H. | Director of eCommerce, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2015 **What do you like best about Narvar?** What I liked best about Narvar was the easy of implementation. Very little to no work had to be done internally. We were up and running in 2-3 weeks. **What do you dislike about Narvar?** My biggest gripe is not really Narvar's fault ---- but because we have a home grown ecom solution, the way we pass parameters back to Narvar didn't allow us to take advantage of more custom messaging (based on category level). I do wish that we had the ability to access a dashbaord/admin for self-service updates. For now, we have to contact Narvar and they schedule it for a weekly release. **Recommendations to others considering Narvar:** Double check your ecom platform to see if you can pass get variables in order to take advantage of customization (based on products / category). **What problems is Narvar solving and how is that benefiting you?** Being that we are a luxury brand, customer experience at all touch points is very important to us. Narvar allowed us to make a small change that helped complete our users' experience so that all touch points were elevated. ## Narvar Discussions - [Is Narvar a SaaS?](https://www.g2.com/discussions/is-narvar-a-saas) - 2 comments, 1 upvote - [Who is Narvar tracking?](https://www.g2.com/discussions/who-is-narvar-tracking) - 1 comment - [Who does Narvar ship with?](https://www.g2.com/discussions/who-does-narvar-ship-with) - 1 comment - [View Narvar pricing details and edition comparison](https://www.g2.com/products/narvar/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-16+11%3A36%3A35+-0500&secure%5Bsession_id%5D=dc26f2b0-acf5-4dac-b928-8830e3466bbb&secure%5Btoken%5D=648bfff7387f4087cab0aa9cc1d980e9ac7875c0f9ed8b675ace00f3e4b741c1&format=llm_user) ## Narvar Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Airship](https://www.g2.com/products/airship/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Celigo](https://www.g2.com/products/celigo/reviews) - [Commerce Layer](https://www.g2.com/products/commerce-layer/reviews) - [Dynamic Yield](https://www.g2.com/products/dynamic-yield/reviews) - [Fast Track](https://www.g2.com/products/radial-fast-track/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Logicbroker](https://www.g2.com/products/logicbroker/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Rebound Returns](https://www.g2.com/products/rebound-returns/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [ShipCompliant](https://www.g2.com/products/shipcompliant/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Stylitics](https://www.g2.com/products/stylitics/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Narvar Features **Labels** - Label Printing - Return labels - Bar codes **Integrations** - E-Commerce - WMS - Accounting - OMS **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - B2C E-Commerce Tracking - Claim Filing **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Order management** - Order tracking - E-commerce integrations - Order Status **Tracking** - Shipping - Inventory **Carrier and rate management** - Vendor availability **Transactions** - Exchange - Refund - Credit **Reports** - Shipment reports - Unshipped products ## Top Narvar Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (308 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (256 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (573 reviews)