Strong UI, and they have some great ideas for solutions. Customer service and support are well-intentioned and seem to be very capable in many ways. Top level leads and executives are exceptional. Review collected by and hosted on G2.com.
Even though the solutions are well conceptualized, they are in many ways poorly executed, so much so to the point of (sometimes) my regretting adopting them at all.
Their software is advanced and impressive, but appallingly inflexible. This means their engineers and developers -- while well-intentioned and capable in their skill sets -- are disgracefully ill-equipped, and frankly useless, to handle many client requirements regarding the underlying software. Even a simple task like exposing a data field to a reporting UI can be an impossible order. But the tech problems go so much deeper and there is not enough space here to describe them in detail.
For shipment tracking, Narvar is fine; I would feel comfortable recommending this solution to others.
But the returns solution is a mess. The API documentation was less than reliable, and the onboarding team was so ill-equipped that onboarding took roughly a year to complete... and even after onboarding we have still been unable to make full use of the solution because of ongoing technical issues. This is keeping in mind that the client developer is following all documentation correctly and meeting all programming requirements on client's end. So for the returns solution, I would at this time strongly advise going with (or at least considering) a different platform.
Now, with all that said, I still feel that Narvar has a ton of potential. In my admittedly limited and biased view, it seems that their biggest areas of improvement are:
1) improve the quality of the engineering staff at the lower-middle levels, such as onboarding teams and tier 1 support.
2) make possible greater flexibility and customizability of the underlying software.
I do feel that Narvar is sitting on a gold mine, but that some of the shafts are blocked. Review collected by and hosted on G2.com.
42 out of 43 Total Reviews for Narvar
Overall Review Sentiment for Narvar
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The customer service and account managers have been unbelievably helpful. They have helped us create custom solutions while also helping us become more self sufficient. Review collected by and hosted on G2.com.
There are some customization issues as we build our post-purchase and cross-selling flows. Review collected by and hosted on G2.com.
Great way to deal with returns. So easy to do the returns with few clicks and less involvement. Customers are happy too. Good way to handle painful returns. Thanks. Review collected by and hosted on G2.com.
So far nothing that we don't like about Narvar. Review collected by and hosted on G2.com.
Their dashboard and ability to update our track pages and emails to include information about new product launches, promotional periods, and creative changeoves is quick and easy. This helps to make my life much less complicated when it comes to scheduling these activities for myself and our team. Being able to make these types of adjustments has also turned a transactional tool into a revenue generator for Sockwell! Review collected by and hosted on G2.com.
The initial setup was a little bit tricky, however this had less to do with Narvar and more to do with Shopify. In order to update some of our auto-generated templates we needed to replace Shopify HTML code with Narvar's own code. I am definitely not a coder, but I was able to figure it out and fumble through the process with the help of Narvar's support team. Review collected by and hosted on G2.com.
Narvar Returns & Exchanges on Shopify is a dream. You can customize your returns experience with return rules, restrictions, exceptions, refund rules, and more and manage returns all within the app on Shopify. You can also set user restrictions which has been very useful for us to allow our CS team to view and process returns without allowing access to the rules and other settings. Their support team is absolutely awesome and typically very responsive, and when I have a question or if something isn't working (typically with their tracking, not returns), they always take the time to explain why or how something stopped working which I really appreciate so we can prevent it happening again. Review collected by and hosted on G2.com.
Editing copy for return emails is a hassle (but still possible within the app, so still pretty easy) and we have had issues with exchanges, but that's mostly due to our WMS.
We run into a lot of issues with their tracking pages but when we do, their support team is usually quick to fix the issue (or explain how we can fix it on our end).
Notify (email notifications) has some limitations that have caused us to stop using it, but only because we have some weird use cases and I'm sure most others using Narvar don't run into these issues. Review collected by and hosted on G2.com.
We have been able to reduce 86% of our Order and Tracking questions by implementing Narvar. We now have a steady platform that is easy to use and gives our customers exactly what they need. Review collected by and hosted on G2.com.
I have not really had any downsides when using this product. Review collected by and hosted on G2.com.
In theory it's a good product for Shopify merchants. Review collected by and hosted on G2.com.
Narvar doesn't know much about Shopify. Especially potential Non-US clients should avoid using Narvar.
We've provided detailed requirements in the sales process, but integration failed because the sales team did not understand the product they were selling.
They promised multiple times to make the product work, but could not get it done.
And Narvar does not seem to be in a healthy state, at least in Europe all of our contacts left the company or have been fired. Review collected by and hosted on G2.com.
Narvar has been amazing in helping businesses improve their customer experience! The customer success team is super friendly and provides personalized support, making it easy for businesses to address any issues they might have. Plus, the platform itself is easy to use and has been proven to be effective in streamlining returns management. Using Narvar has many upsides, including improving the overall customer experience, making returns management more efficient, and providing access to valuable resources like advice, webinars, and other educational materials to help businesses improve their processes. Review collected by and hosted on G2.com.
While the platform has many useful features and a user-friendly interface, we have found that there are some limitations in terms of customization options. However, the Narvar team has been incredibly helpful and responsive in addressing our concerns and providing support to adapt the platform to our specific needs Review collected by and hosted on G2.com.
As a retailer of Narvar, our account manager is always there to support us. Their IT support team is fast to action tickets to help us compete in their market. Narvar's product offerings are exceptional, and they continue to take recommendations from our biweekly calls to improve their services. They are willing to work through any issues we have and advise on improving our customer experience. Narvar cares about its customers and wants them to succeed. Review collected by and hosted on G2.com.
We have experienced some limitations with Narvar, i.e. information flow from carrier services. Narvar relies heavily on its information to be accurate to push notifications to our customers. Review collected by and hosted on G2.com.
The order tracking capabilities support our post-purchase experience and help us extend our conversion opportunities with the marketing and content capabilities on the track page. Additionally, the account team has always been a great support, serving as an extension to the team with performance monitoring, opportunity ideation and execution. Review collected by and hosted on G2.com.
Sharing an account with our other regions has been challenging as we're restricted to the changes we can make unless all regions are aligned. For example, it would have been great if we didn't need to all agree on Dyanmic Track in order to launch. Also, analytics could be improved with how feedback is categorized. Review collected by and hosted on G2.com.
