N-able Mail Assure Pros and Cons

Once the service is setup maintenance is minimal and user interaction is great Review collected by and hosted on G2.com.

the combination of old features and new feature can be confusing without training for new members of staff Review collected by and hosted on G2.com.

Pre sales support on hand knowledge was superb, any curve ball questions were dealt with at point by you representative who immediately engaged your tech team to provide the answers he was unsure of. Review collected by and hosted on G2.com.

Nothing thus far. The product is doing as expected.

If I were being uber critical I suppose the whitlisting and black listing sections could be a little more straight forward. Review collected by and hosted on G2.com.

I like the fact this program is multi tenant Review collected by and hosted on G2.com.

Many advanced email threats have made it past the Mail Assure and have made it to my customers inbox Review collected by and hosted on G2.com.

Very powerful Tool. It will link to your Active Directory Environment and import your users. Review collected by and hosted on G2.com.

Too complicated. Documentation is Awful (typical SolarWinds).

The GUI was definitely designed by an engineer. SolarWinds needs to hire some people from Apple to design their interface.

Documentation is fantastic when you can find it. The Knowledge Base is too large. The majority of the documents that are provided are very vague. The documentation explains every text box / drop down box available, but finding a White Paper / Tutorial with step-by-steps is almost impossible. Review collected by and hosted on G2.com.

How accurate the Spam engine is. The fact you can sandbox quarantined emails in a secure web environment for our customers to check messages. Review collected by and hosted on G2.com.

The Web UI needs improvement. The way you have to navigate between customers is very cumbersome. Reporting also needs improved as it looks very old, not really easily to customise unless you speak HTML very fluently! Review collected by and hosted on G2.com.

The products do give us a control and good view of our customer machines. software updates and virus checking are very important parts of support. The face that we can automate this and get alerts if there is an issue is very useful and saves a lot of time. Review collected by and hosted on G2.com.

I would prefer if the backup program was properly integrated into the main platform. Review collected by and hosted on G2.com.

Mail Assure give us as reseller the option to provide a full branded professional product. The scout reports are nicely branded and also provides professional useful information. Flexible setup and ease of use. Nice and useful dashboard. Easy to setup and maintain. Review collected by and hosted on G2.com.

No dislikings. Feature requests would be customer based tenants and not domain based. URL rewriting of url within mail to easy block if needed. Review collected by and hosted on G2.com.

How it will backup the email archive and has integration for mulitple platforms Review collected by and hosted on G2.com.

Wish it was fully integrated nable so i do not have multiple portals Review collected by and hosted on G2.com.

Easy to setup, and monitor protection against email threats. Review collected by and hosted on G2.com.

I have just started getting familiar with this service during demos at the N-Central Empower conference. Review collected by and hosted on G2.com.

Easy to manage spam filter for our customer base. Review collected by and hosted on G2.com.

Some options in the spam filter aren't as easy to find. Review collected by and hosted on G2.com.