Muster Reviews & Product Details

Muster is a powerful grassroots advocacy platform designed for nonprofits, associations, and other organizations that want to influence public policy and strengthen supporter engagement. With easy-to-use digital advocacy tools, Muster helps organizations mobilize their members, drive impactful campaigns, and connect directly with elected officials. The platform makes it easy to launch advocacy campaigns, send action alerts, and track engagement in real-time—empowering organizations to increase participation and demonstrate measurable results. Trusted by nonprofits and associations of all sizes, Muster provides an affordable and effective solution to grow your advocacy impact and advance your mission.

Product Website

Seller

Muster

Discussions

Muster Community

Languages Supported

English

Overview by

Corey Vaughn (Marketing at Muster)

Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

View More Pricing Information

Muster Integrations

(5)

Verified by Muster

Muster Media

Managing and segmenting advocates or stakeholders has never been this easy.

Muster Demo - Policy and Regulatory Advocacy

Build powerful grassroots campaigns targeting local, state, and federal legislators as well as regulatory bodies.

Take control of your advocacy with Action Forms from Muster. Embed a campaign into your website to gain greater control over the look and feel of your grassroots advocacy.

Build captivating emails that drive action with the help of AI. Easy drag-and-drop email building as well as HTML.

Connect your favorite apps to Muster with Zapier and automate some of your grassroots advocacy work to help drive extra value.

Muster Advocacy Campaigns Overview (Walkthrough)

G2 reviews are authentic and verified.

Here's how.

Laura E.

Small-Business (50 or fewer emp.)

7/28/2023

"Excellent Service, Quality Advocacy Tool"

5/5

What do you like best about Muster?

Muster is extremely easy to use, making it a great tool for novice users and seasoned organizers alike. It delivers everything it promises, and is backed up by excellent and responsive customer service and support. Review collected by and hosted on G2.com.

What do you dislike about Muster?

There is very little to criticize, but I would suggest some additional formatting options (like bold, underlining, font selection) and a larger message preview box so that advocates can more easily review the message they are sending. Review collected by and hosted on G2.com.

What problems is Muster solving and how is that benefiting you?

We selected Muster to replace a different grassroots advocacy platform. While we are not using it to its full capabilities, we like that, as we contemplate future software acquisitions, Muster is flexible and expandable to meet potential future needs. It allows us to mobilize our members to contact their elected officials with clear, consistent messaging and an uncomplicated and user-friendly experience for administrators and users. Review collected by and hosted on G2.com.

Response from Corey Vaughn of Muster

edit

Thanks so much for your review Laura! We're glad you're happy with the switch to Muster and that you can get precisely the solutions you and your organization need.

Our entire team looks forward to continuing to serve you!

Verified User in Public Policy

Small-Business (50 or fewer emp.)

1/17/2024

"Reviewing Muster, VHA"

4.5/5

What do you like best about Muster?

Muster has been helpful in our advocacy efforts because it broadens our reach. We love how targeted we can get with our messaging. Muster also has great tools to customize the design of our action alerts and landing pages. We also love the customer support! Review collected by and hosted on G2.com.

What do you dislike about Muster?

The platform posed a steep learning curve at first. Review collected by and hosted on G2.com.

Verified User in Government Relations

Small-Business (50 or fewer emp.)

5/4/2023

"Excellent service and product experience"

5/5

What do you like best about Muster?

Intuitive, easy to use and great reporting system Review collected by and hosted on G2.com.

What do you dislike about Muster?

No dislikes! Amazing product. I highly recommend. Review collected by and hosted on G2.com.

Blaise L.

Small-Business (50 or fewer emp.)

2/10/2023

"Fantastic Advocacy Software with Great Features"

5/5

What do you like best about Muster?

Muster is a great overall value. It provides us with everything we need in strategic grassroots advocacy software. Muster takes it to the next level by better informing our Congressional engagements, providing us analysis on which districts receive our correspondence. This allows us to tailor our messaging and make in-roads with members whom we may not have had prior relationships with. Review collected by and hosted on G2.com.

What do you dislike about Muster?

The only thing I would like to see added is the ability to sort advocates/letters sent by specific date ranges, i.e. if I had a campaign that was 3 months long, it would be helpful to analyze and measure specific marketing pushes within that time period. It would also be nice to aggregate all of the custom messages into a form or report so we can easily pull testimonials that our writers send to their members. Review collected by and hosted on G2.com.

Maura P.

Small-Business (50 or fewer emp.)

5/3/2023

"Great Service, Easy to Use!"

5/5

What do you like best about Muster?

The product is very easy to use and allows for quick access to our members, lawmakers, and other stakeholders. The customer service provided by the team at Muster is second-to-none! Review collected by and hosted on G2.com.

What do you dislike about Muster?

N/A. The only thing I would add is that the 2024 lines have not been included for planning purposes post redistricting in Virginia. Totally understand why they arent live, just could have been another tool in the toolbox for our team! Review collected by and hosted on G2.com.

Amy R.

Deputy Director

Small-Business (50 or fewer emp.)

4/12/2022

"Amazing Advocacy Program"

5/5

What do you like best about Muster?

Muster is simple to use and the customer service is prompt and friendly. Review collected by and hosted on G2.com.

What do you dislike about Muster?

I would like to see an upgrade that allows different fonts and message formatting. Review collected by and hosted on G2.com.

Recommendations to others considering Muster:

The Muster team is very easy to work with and accommodating. The program itself is very easy to use both at the admin and user end. Our organization has been using advocacy programs for more than 15 years and this is by far our favorite. Review collected by and hosted on G2.com.

What problems is Muster solving and how is that benefiting you?

We have used Muster to engage individuals at the community level and allow them to have a voice within local government. The engagement has resulted in positive community changes. Review collected by and hosted on G2.com.

Response from Corey Vaughn of Muster

edit

Hi Amy!

Thanks so much for your excellent review — it's great to hear you've had such a good experience with the product and an even better one with our support team.

We love to hear suggestions on how we can improve the product and I'll pass that feedback along to our product team!

-Corey

Verified User in Public Policy

Small-Business (50 or fewer emp.)

4/19/2022

"Thanks"

4.5/5

What do you like best about Muster?

Very helpful customer service; responsive, helpful, and professional. Muster offers excellent services, like the "circle back" feature, which allows us to re-send an alert, but only to those who did not respond the first time, meaning that our advocates will not be inundated with emails Review collected by and hosted on G2.com.

What do you dislike about Muster?

I wish we could customize more. Particularly, moving the TAKE ACTION button in the alerts, being able to attach PDFs to the alerts, and also ability to have links to outside sources in the advocacy campaign Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/12/2022

"Easy to use, ideal for legislative outreach"

5/5

What do you like best about Muster?

I liked how easy the platform is to use. Review collected by and hosted on G2.com.

What do you dislike about Muster?

We had an issue with the widget compatibility with Wix but were able to find a way around it by redirecting users to the landing page. Review collected by and hosted on G2.com.

Recommendations to others considering Muster:

Muster is the way to go if you want an efficient, cost-effective option to execute an advocacy campaign. The account manager we work with is very responsive and helpful. Review collected by and hosted on G2.com.

What problems is Muster solving and how is that benefiting you?

Muster allows us to facilitate sending letters to legislators without the hassle of curating our own databases. We are also able to upload several letter options, which gives the campaign authenticity. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

6/23/2022

"Fast, easy, professional"

5/5

What do you like best about Muster?

Ease of creating an action center and range of possibilities for sending campaigns Review collected by and hosted on G2.com.

What do you dislike about Muster?

Some of the terminology on the site is similar and I need help navigating to the right place - I think site navigation could be more intuitive Review collected by and hosted on G2.com.

Verified User in Government Relations

Small-Business (50 or fewer emp.)

5/24/2022

"User-friendly Platform, Excellent Customer Support, and Strong Analytics"

5/5

What do you like best about Muster?

I enjoy how easy the platform is to navigate and that multiple staff can have accounts without an increased cost. I can't say enough good things about Muster's customer support. The chat function provides real-time responses to any questions that pop up when creating a campaign. The analytics are also incredibly helpful. Review collected by and hosted on G2.com.

What do you dislike about Muster?

The method for making edits to a draft isn't intuitive, but this is a minor issue. Review collected by and hosted on G2.com.