Mojo Helpdesk Reviews & Product Details - Page 2

It is the easy and uncluttered use in everyday life that is Mojo helpdesk's great strength.

We often get new employees who have to do case processing and learning to use the Mojo helpdesk only takes 30 minutes to learn.

Another super good thing is that it is very easy to translate mail templates so that users do not feel that they can it is a "foreign" system writing to them.

We have been using Mojo for more than 3 years and are very satisfied. Review collected by and hosted on G2.com.

I need an app for iPhone. I am often on the road and need to be able to update cases. Review collected by and hosted on G2.com.

In the beginning, when you start the program, they offer a guided explanation of each function of Mojo Helpdesk; I think it is great because from the beginning, they are teaching you to understand the platform, in the options of the initial interface I want to highlight the mojo robots which are automated flows that allow you to send tickets massively, you can import data from your users, keys, solutions and assets in CSV format, the offer customization of emails which I like, allows you to create teams of agents by specialty and departments. Review collected by and hosted on G2.com.

I am satisfied with the service provided by Mojo Helpdesk. It fits my needs perfectly and functions very well on my desktop. However, I would like a few more integrations; I would like to be able to create more customized reports. I feel they are very restricted in this regard. Review collected by and hosted on G2.com.

This was by far the easiest implementation of a help desk system I have ever done. I got the system up una running, configuring the application in just two work days! I loved that I was able to build it and try it for free for a month. Also looking forward to adding the asset tracker. We are already up and running and using the system. Super easy and intuitive. I also love the bots, how it uses automation to keep the workflows current for our agents. Great job! Review collected by and hosted on G2.com.

None that I can see right now, since it is a new implementation, but I will submit another review once we discover any dislikes. Review collected by and hosted on G2.com.

I like the creative interface in which it is implemented; the options are well defined on the left side of the screen, I can manage my tickets from the control panel quickly and efficiently, and at all times at the beginning of the implementation, I am accompanied by a helpdesk that tells me all the step to follow to make the most of the service, this is great. I can organize reports where tickets can be sorted by age range; I can add forms, types and tags, and scores to customers; mojo robots allow me to automate all tickets saving time. Review collected by and hosted on G2.com.

Mojo has not given problems in its implementation since I started using it, the learning curve can constantly improve, the plans for asset management are not cheap, the Bamzuca application management can be buggy, and finally, I would like more options in the design. Review collected by and hosted on G2.com.

We love the dev-friendly features like API access available that allows us to trigger events based on ticket types and submitters. The interface is simple but flexible and customizing forms for different users makes it easy for them to fill out tickets, reducing emails and calls. Review collected by and hosted on G2.com.

If I had to ask for more from Mojo Helpdesk I would like more flexibility in design of the ticket forms and helpdesk landing pages. Theming, putting logos, and perhaps custom CSS/HTML would be nice to have to make the user-facing pages look more professional looking and more consistent with our brand and existing website. Review collected by and hosted on G2.com.

Mojo Helpdesk helps us track incoming requests for queries, reports, and edits/updates to the database at our independent school within the office of advancement. We have found that by using Mojo, we are able to assign staff to specific requests, track progress, and followup to ensure items are taken care of in a timely manner. It also helps us to be able to quantify the number and types of requests we're receiving in order to support our requests for additional staffing where needed. Review collected by and hosted on G2.com.

Mojo is a little simple in its setup and I wish there was more configuration options available. Review collected by and hosted on G2.com.

Mojo help desk helps me whenever I need to go onto a service call. I appreciate how mojo help desk lets users make a request and lets us accept it. This compares very favorably to most competitors because most of them do not have a feature where a supervisor can assign tasks to multiple people at once. Review collected by and hosted on G2.com.

Everything in mojo help desk works great however I have experienced issues logging in and becoming apart of my group in mojo help desk. One thing that could improve is adding users to a group to help customers. Review collected by and hosted on G2.com.

Mojo is a budget testing system, user licenses are cheap compared to other popular helpdesk systems. Can assign tickets to agents, change the status of tickets and basic reporting. Review collected by and hosted on G2.com.

Too many bugs or down time. We have recently stopped using Mojo after 10 years as our business has outgrown it and needed a industry standard helpdesk to keep up with other software companies support and to reduce the amount of time agents spend on tickets through bolt on apps, mojo is limited with apps that can be connected. Reporting is customisable in the new helpdesk system we have, agent work time has decreased through automation. Review collected by and hosted on G2.com.

I like that it is really easy to use this software. It is very easy to install and configure, and can be integrated with Google. The ability to create email tickets and assign them to specific queues is very useful. I love that it is always adding new features to make the product better for the user. Review collected by and hosted on G2.com.

I don't like that for anything additional you have to go back to the data export. The dashboard information only works for 30 days at a time, so trying to get numbers for a 3 month period has to be done on a month to month basis. Review collected by and hosted on G2.com.

I like all its useful features and the price is low for the results it gives. I like the experience it provides and that its features are basic and provide a great experience. Also great is the user interface and integrated ticketing system that is easy to navigate and uses bots to automate certain areas. Review collected by and hosted on G2.com.

I only present problems with the reports and confusion in certain data. They could improve. Review collected by and hosted on G2.com.