--- title: Mojo Helpdesk Reviews meta_title: 'Mojo Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 242 reviews by the users' company size, role or industry to find out how Mojo Helpdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 242 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Mojo Helpdesk Reviews **Vendor:** Mojo Helpdesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 242 ## About Mojo Helpdesk Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting. ## Mojo Helpdesk Pros & Cons **What users dislike:** - Users experience **bugs with layout transitions** and inconsistencies with screenshots in Mojo Helpdesk, impacting usability. (1 reviews) - Users face **button issues** that hinder layout consistency, dark mode usage, and screenshot functionalities in Mojo Helpdesk. (1 reviews) - Users face **editing difficulties** in Mojo Helpdesk, struggling with layout consistency and media handling. (1 reviews) - Users face **formatting issues** with layouts and dark mode, causing inconsistency and trouble with multimedia elements. (1 reviews) - Users face **layout issues** with Mojo Helpdesk, struggling to maintain consistency and utilize dark mode effectively. (1 reviews) - Limited Customization (1 reviews) - Missing Features (1 reviews) - Slow Loading (1 reviews) ## Mojo Helpdesk Reviews ### 1. Second Best to ServiceNow **Rating:** 2.0/5.0 stars **Reviewed by:** Andrew G. | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** It's fairly intuitive and user-friendly. **What do you dislike about Mojo Helpdesk?** Connection and loading times are extremely slow and it's often completely offline. Overall it's overwhelmingly unreliable for supporting thousands of staff members who require immediate assistance. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It sometimes make it easier for staff to request help. Although our staff still usually opt to call or email us directly because Mojo is often offline or loads too slowly. It is much quicker for them to email us directly. **Official Response from Jose Salazar:** > Thank you for raising your concern. There was a connection issue, which cause slow response times, a few weeks ago. That was resolved by our development team after the issue was identified. If you need help again with your service in the future, please submit a ticket via our help center page, and customer support will be in contact with you shortly after. ### 2. Great, simple, effective ticket organizing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Mojo Helpdesk?** Simplicity. It is not over the top in UI/UX. It is simple and does it well without sacrificing usability or features. It allows teams to work on tickets together and creates a nice platform to access information. **What do you dislike about Mojo Helpdesk?** The lack of more intuitive features for users. Color coding, notes, and other things to help organize tickets and assist myself or others, especially with tickets that require more work than normal. **What problems is Mojo Helpdesk solving and how is that benefiting you?** IT helpdesk tickets placed by school staff. A range of problems come across so it allows me to see macro-scale issues that may persist, and a log I can fall back to if I need to see patterns. ### 3. Mojo Helpdesk - an IT worker's thoughts. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** Easy to use and constantly receives updates. The ability to modify settings, like how the comment/response emails from Mojo look to our users, as well as having "canned responses" is very helpful in the day-to-day work. **What do you dislike about Mojo Helpdesk?** The search engine doesn't always find what you are looking for, making it difficult to reference previous tickets although on the new version, being able to see the user's past tickets helps mitigate this complaint. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Allows a clear view of our workload and helps us document the work & steps we've completed as well as offering a call-free way for our users to reach out to IT ### 4. Amazing program easy navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon E. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Mojo Helpdesk?** That it is user-friendly and very easy to catch on! I recommend this for any business that especially still uses paper and clip board communication makes this so much better! **What do you dislike about Mojo Helpdesk?** I would love for them to add more feature options to be-able to add pictures to your mojo updates so less of a description and that would make our issues easier to explain. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo solves communication between departments and cuts out the weeks of awaited work with a simple click of a button. I recommend this to every business it will boost customer service to a new high. ### 5. Asset Module **Rating:** 2.5/5.0 stars **Reviewed by:** Jin Wen P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Mojo Helpdesk?** I like that it is easy to use for both users and staff. Tagging definitely is an excellent tool in managing the tickets **What do you dislike about Mojo Helpdesk?** While it is easy for users, the Asset Module seems to have a limited function. It would be great if staff/managers could create custom fields to capture more information for asset management. Filter function for Asset: - I'd really love to have a filter function in Asset. While we can check the types of display columns we want to view, having a filter in each column would help us navigate better. Especially if we have a long list of assets. Asset Dashboard: - The asset dashboard is excellent for one-glance use. However, it would be more useful if the dashboard was interactive. If I could select one or more assets from the "Asset per type" chart, and a list of assets with information on location, person, etc. Rather than exporting the data every time I want to have more information on the type of data I need to analyze. Let's see what you can do :) Thanks! **What problems is Mojo Helpdesk solving and how is that benefiting you?** Easy interface ### 6. Mojo Helpdesk is a great platform for managing customer service inquiries **Rating:** 4.0/5.0 stars **Reviewed by:** Hui Chun H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Mojo Helpdesk?** I like that Mojo Helpdesk is easy to use and set up and doesn't require a lot of training. It has a user-friendly interface, which makes it easy to navigate and use. It also has a lot of features for creating tickets, managing multiple users, and customizing the workflow to fit the company's needs. **What do you dislike about Mojo Helpdesk?** One thing I dislike about Mojo Helpdesk is its lack of customization options. It's difficult to customize the look and feel of the platform to fit in with a company's brand and there is limited ability to tailor the platform to specific processes and needs. Additionally, there are limited integrations available with other software and services. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk helps us streamline our customer service operations by managing customer complaints, automating responses, and tracking customer service metrics. All of this helps us improve customer satisfaction and engagement, as well as helps us identify areas to improve customer service. ### 7. Mojo is great for small teams **Rating:** 5.0/5.0 stars **Reviewed by:** josh d. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Mojo Helpdesk?** One of the things I really like about Mojo Helpdesk is its user-friendly interface. The dashboard is easy to navigate, and it's clear where you need to go to create, track, and manage support tickets. The system is also highly customizable, so you can tailor it to your business needs, such as creating custom fields, labels, and statuses. The reporting and analytics features in Mojo Helpdesk are also very useful. You can view a range of metrics, such as ticket volume, response times, and customer satisfaction, to help you identify trends and areas for improvement. The platform also allows you to set up automations and triggers, which can save time and improve efficiency by automating repetitive tasks. In terms of support, Mojo Helpdesk offers a range of resources to help users get the most out of the platform. There's an extensive knowledge base, a community forum, and email support available, and the support team is quick to respond to inquiries and issues. **What do you dislike about Mojo Helpdesk?** One of the things I dislike about Mojo Helpdesk is limited integrations. While Mojo Helpdesk offers a number of integrations with popular tools like Zapier, Acumatica and Google Analytics, there are other third-party tools that are not currently supported. Adding more integrations would make it easier for businesses to integrate the platform into their existing workflows. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Difficulty tracking and managing support requests. Without a centralized system in place, it can be challenging to keep track of customer support requests and ensure that they are being addressed in a timely manner. Mojo Helpdesk provides a central location where all support requests can be tracked and managed, making it easier for businesses to stay on top of customer inquiries. ### 8. Trial and Error **Rating:** 4.5/5.0 stars **Reviewed by:** Tonya P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** MOJO is helpful for departments who need to place orders of products that are needed. The abilty communicating between departments and filling the area needs. Showing links and pictures helps with the ording when youe order is comming from another department , town or even another state. **What do you dislike about Mojo Helpdesk?** When I have a questions, I have to wait for a responce and if the person is not on the computer I have to wait to fill the order. When I can pick up a phone and just call and ask my question. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I never knew there was a help desk, ### 9. Mojo Helpdesk is simple to use for ticketing **Rating:** 4.0/5.0 stars **Reviewed by:** Vishnu V. | Software engineer QA, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Mojo Helpdesk?** We are using Mojo Helpdesk for customer support one good thing about Mojo is templates we have the option to create the tickets automatically through the email It helps to manage and respond to tickets Tracking tickets is easier **What do you dislike about Mojo Helpdesk?** It has a bit of clunky UI, and not many options apart from ticket creation **What problems is Mojo Helpdesk solving and how is that benefiting you?** B2B Customer issue resolving ### 10. Get your Mojo back at work! **Rating:** 4.0/5.0 stars **Reviewed by:** Drew H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Mojo Helpdesk?** Very user friendly and it provides the perfect central location for everyone to communicate with Help Desk Issues! **What do you dislike about Mojo Helpdesk?** Too many of our staff submit tickets for things that aren't needed. But that is more of an internal issue nothing to do with Mojo. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Streamlines communication from all employees. ### 11. Mojo Helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Kim A. | Adminstrative and Marketing Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Mojo Helpdesk?** Mojo Helpdesk is very user- friendly. It allows our support organization to keep on top of all support issues and resolve in a timely manner. **What do you dislike about Mojo Helpdesk?** The new update took away a few helpful features of our organization. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It allows us to manage and track support issues and improve our customer service. Our support team is more productive. ### 12. It does the job. **Rating:** 3.5/5.0 stars **Reviewed by:** Bryan H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Responding to tickets via my email instead of logging in. **What do you dislike about Mojo Helpdesk?** Mojo Helpdesk is expensive, spiceworks is free and does a better job in most cases. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Tracking tickets and running reports of issues over time. I've realized how much time is wasted on stupid endusers. I'm not not more productive. My business performance has gone down. ### 13. Streamlining work! **Rating:** 5.0/5.0 stars **Reviewed by:** Infinity R. | Social Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** I like the simplicity of mojo and how easy it is to collaborate with my teammates! **What do you dislike about Mojo Helpdesk?** The only thing I can think of is how it sometimes switches randomly between the old version and updated version. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Being handle to handle multiple tickets from a very large healthcare conglomerate in a manner that doesn't overwhelm. ### 14. Works like it should **Rating:** 4.5/5.0 stars **Reviewed by:** Nick V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** Ease of user for our users and keeps everything organized. **What do you dislike about Mojo Helpdesk?** So far nothing it works like it should.only issue is new tickets go to junk and that's something I have to always watch. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Allows all the staff to open tickets for issues and keep them on file once resolved. ### 15. Rhythm to my work day **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mojo Helpdesk?** It's ability to be flexable There are so many edit you can do to make it work for your needs Easy to follow your work straight from your work computer and pick right up where you left off at on the mobile app. **What do you dislike about Mojo Helpdesk?** You can not split the tickets into departments to a point That the digital team does not see the IT team **What problems is Mojo Helpdesk solving and how is that benefiting you?** It managing our tickets and makes them easier to prioritize. Then allows me more time to be work on task. with less distractions. ### 16. Excellent Resource! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** I love that I get email updates every step of the way. it great for the tickets I personally need to complete, as well as tracking my franchisees needs too. **What do you dislike about Mojo Helpdesk?** I do not have any suggestions at this time **What problems is Mojo Helpdesk solving and how is that benefiting you?** Technical support, warehouse support, reaching other departments in my company. ### 17. Highly recommend Mojo HelpDesk!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** As an agent, I find it extremely helpful that Mojo Helpdesk is straightforward. I am able to easily filter out my account for better access on my clients tickets. **What do you dislike about Mojo Helpdesk?** I would love to see more detailed features on Mojo Helpdesk to enhance the overall experiece between myself and my clients to provide them with excellent service. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk helps me close out tickets as efficiently as possible which benefits me when my clients provide 5 star ratings and are pleased with the services I offer. ### 18. Very easy to use and works well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Mojo Helpdesk?** How easy it is to use, I had little background in IT services prior to using it, and it didn't take long at all to get the hang of it; I haven't used any other systems before this, but I can't imagine it gets better than this. **What do you dislike about Mojo Helpdesk?** Searching for filters can be a nightmare, I haven't gotten used to all of the parameters that I can set but I don't see that as a fault of the helpdesk. I think it's great. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It makes it so easy to get to other tickets that aren't assigned to me and to search users for previous tickets to save time troubleshooting a second time. It's very efficient. ### 19. Straight to the point **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Mojo Helpdesk?** This tool is good for those who are not that computer-savvy. The structure and ticket system are really simple, which makes it easy to assign, close, and re-open tickets. Even you can personalize your response, add images and add notes. **What do you dislike about Mojo Helpdesk?** Sometimes it's a little complicated when I'm responding with an attachment. However, for images works well **What problems is Mojo Helpdesk solving and how is that benefiting you?** I use Mojo as a share invoice because I receive lots of emails every day, This way I can work with different store's requirements and be more organized. ### 20. Had no choice in moving to it, turned out to be great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Mojo is so easy to follow. Very intuitive. We serve a large number of staff and at any point another member of our tech crew can log in and see where we are on the ticket! **What do you dislike about Mojo Helpdesk?** The only thing I dislike is the different views depending on how you log in. Room for inconsistencies. Make it uniform throughout and I would be happy! **What problems is Mojo Helpdesk solving and how is that benefiting you?** Login and password issues. Install new software/printers requests. All help tickets related to our student information system. ### 21. Mojo, Good start but needs work. **Rating:** 2.0/5.0 stars **Reviewed by:** Yonah F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Response email chains are helpful to engage in dialogue about how a solutino was met **What do you dislike about Mojo Helpdesk?** Inconsistent UI changes, difficult assigning tasks, closing tickets. Mobile platform needs work. Button arrangement is frustrating/ **What problems is Mojo Helpdesk solving and how is that benefiting you?** gives clear mode of communication to place and respond to tickets **Official Response from Jose Salazar:** > It's great hear you connecting with your users in a centralized and simple way. There is a new UI introduced, which means the classic UI will deprecate in the following months very shortly. We recommend using the new UI to ensure you are accustomed to navigating it. Mojo Helpdesk is a "shared system" to meet the demands of all of our customers, and we appreciate your feedback to scale our development efforts in meeting everyone's expectations of the best ticketing help desk system! ### 22. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Salman S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Navigation system. Ticketing service. Easy to find tickets with details. **What do you dislike about Mojo Helpdesk?** Time stamps after you edit a ticket previously made. Time stamps should stay the same it was created but updates should be shown separately in details after adding description. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Tracking work progress. ### 23. Feedback for Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Internally, we usually utilize this for urgent matters or when there are concerns regarding the level of severity and processes involved. **What do you dislike about Mojo Helpdesk?** Although it is a third-party communication tool, using it requires us to leave our primary internal communication system, email. This means we need to take two extra steps to access the third-party system. **What problems is Mojo Helpdesk solving and how is that benefiting you?** This system and service enables us to track data effectively and streamline user workflow. It also provides data that helps us improve our administration. ### 24. Easy To use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Interface is easy to use for the most part. Simple to go from part to part and not get confused or lose information or whre you are and what you are doing within the system. **What do you dislike about Mojo Helpdesk?** I think more customization is always good to make it more specific to needs have and change it to be smoother. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Helps with requests from employees and customers. We are able to track them and assign them to different individuals responsible for it. ### 25. Mojo helpdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** User interface is pretty good I use it all the time for our school IT helpdesk. I submit tickets there every time there is an issue. It is easy to see which tickets are open and this shows us which issues are unresolved yet. **What do you dislike about Mojo Helpdesk?** Although I do enjoy the platform, if there is something I would change, I wish the overview menu is less cluttered. It would be really great if there are fewer elements. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo helpdesk lets us know which tickets are open by the user. This helps us to instantly notice which users needed to be tended to. These tickets describe us the problem so less time is wasted to assess the situation. ### 26. Suggested it at my new job. **Rating:** 5.0/5.0 stars **Reviewed by:** Athena A. | Administrative Assistant to Technology and Technology Affairs, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Easy to set up. Easy to learn. Easy to use. **What do you dislike about Mojo Helpdesk?** It will often show new, unassigned tickets when there arent any. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It keeps all our different customer support needs together in one place, rather than scattered through various inboxes. ### 27. New Pricing is Crazy! **Rating:** 3.0/5.0 stars **Reviewed by:** Brandi G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** We are a legacy customer with limited features. when we went to look to upgrade to receive more features, we discovered our cost on the new plans would go up tenfold (that is not exageration)..it literally was ten times as much... **What do you dislike about Mojo Helpdesk?** Cost vs. lack of features. Merging should be included in all plans. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Allowing central access and ticket entry tracking for staff/employees. It's benefitting us to have a central queue for all users. ### 28. Mojohelpdesk - simple to use tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Mojo Helpdesk?** Its simple to use, and ease to train staff members on the use of the tool. Easily create templates for various workgroups **What do you dislike about Mojo Helpdesk?** Standard reports would be helpful. I create reports using filters but many apps come with a plethora of standard reports **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk allows me to easily view concerns or hazards reported in the field. The system allows users to immediately view and take the immediate action needed to abate concerns. ### 29. Help Desk Support Manager and Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Mariel C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Mojo Helpdesk?** The help staff helps you every step of the way; Ron helped us o easily transition from our old helpdesk to our new one. It accomplishes all our goals and a lot more. **What do you dislike about Mojo Helpdesk?** So far, so good; a lot to learn and get used to. Wish we could do more with our business logo graphic for the help desk home page. Also, it does require the help desk, for although a lot is explained and simple, one misunderstanding of the set process can lead to the bots not working as it should. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It allows for multiple queues. We have facilities, support and tech, enabling us to organize things. Also, asset management is helping us manage and keep track of our hardware. ### 30. Mojo is very customizable to meet our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Mojo Helpdesk?** Mojo helpdesk is very responsive whenever a ticket is opened. They are constantly updating the system and adding new features. They have made it very easy for us to customize it. **What do you dislike about Mojo Helpdesk?** can't really think of any dislikes. I would have said the window to "edit" customized fields but they recently changed it to match the view from classic Mojo. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We are able to create customized fields to better track our tickets. ### 31. Enjoy using Mojo for our HR Helpdesk! **Rating:** 4.5/5.0 stars **Reviewed by:** Kate K. | HR Analytics and Technology Director, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mojo Helpdesk?** Being able to assign tickets to individual employees is the best **What do you dislike about Mojo Helpdesk?** Not much - most of the functionaly is really great! **What problems is Mojo Helpdesk solving and how is that benefiting you?** Gives our HR Team a 'one stop shop' for tracking all HR Issues ### 32. Powerful yet affordable ticketing system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Mojo Helpdesk has alot of features for the price point. I really like that most of the features in Mojo is a premium somewhere else. **What do you dislike about Mojo Helpdesk?** Only thing I would say I dislike about Mojo is that I don't think it integrates with two Mojo departments. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It allows our employees to request help for all things related to the company and also themselves. We also utilize it for an IT system ### 33. Simple, easy-to-setup, easy-to-use and user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Dave C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Mojo Helpdesk?** It's a ticket system that is easy to set up, doesn't require constant security updates (because Mojo takes care of that) and doesn't have email delivery issues that I had with OSTicket. **What do you dislike about Mojo Helpdesk?** There is little to dislike. I want to be able to customise the appearance more, so it appears in line with our branding. I would also like emails to a custom domain rather than mojohelpdesk. Perhaps integration with Gsuite? **What problems is Mojo Helpdesk solving and how is that benefiting you?** We use Mojo Helpdesk to manage customer communications and inquiries. For example, customers who want custom packaging can easily be directed to relevant staff member or customers who have delivery problems or incomplete orders can easily be routed through to the relevant people. ### 34. Works well **Rating:** 4.0/5.0 stars **Reviewed by:** Fiona N. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** The staff comments and the reusable comments are fantastic. **What do you dislike about Mojo Helpdesk?** I wish it had an asset management option. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It is a cost effective tool for our helpdesk ticket system. ### 35. Great customization, great price **Rating:** 5.0/5.0 stars **Reviewed by:** Erik A. | IT manager, Primary/Secondary Education, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Mojo Helpdesk?** On of the best things is the ability to create teams based on where users send their requests. The customizations are unlimited, and they help create a user experience that matches our friendly environment. **What do you dislike about Mojo Helpdesk?** The interface is a bit clunky at times, even with the current update. Though we know the UI doesn't make the product, it would be nice to have a better looking UI. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo is helping with end user issues. Whenever a user has an issue either on an end user device or a shared conference room device. They can email our helpdesk through mojo or use a tablet we have configured to auto create a ticket in mojo. ### 36. Helpful to keep track of a request **Rating:** 4.0/5.0 stars **Reviewed by:** Tammeria P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Log and history of a request, this is helpful for resolution. **What do you dislike about Mojo Helpdesk?** Logging in, instead of auto login. I like auto logins. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Issue with scheduling. Scheduling impacts productivity. ### 37. Mojo Helpdesk Is a Stupendous Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Aron M. | Desktop Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Mojo Helpdesk?** I've used several different helpdesk applications over the years; Jira, Magic/SDE and Spiceworks, just to name a few. However, none of them have impressed me like Mojo has. It's easy to set up and quite enjoyable to use. For example, I was able to get everything set up for my company within a couple of hours compared to Jira which took several hours. I've also rolled Mojo out to other departments besides IT with no issues. These are users that have never used a ticketing system before, but they were able to rapidly understand the fluid interface. There is built-in reporting which can be tweaked as needed. The customer portal is great for customers to navigate to and submit forms to create tickets. The forms are also simple to configure and publish. My company has been using Mojo for over a year now and the platform has received many helpful updates. The Mojo support team has been awesome! They have been quick to respond and assist with any questions or issues I've had. Finally, the price for Mojo is unbeatable compared to other offerings. Mojo really should be at the top of anyone's "Best Help Desk Software" list. **What do you dislike about Mojo Helpdesk?** I really can't think of anything negative to say about Mojo. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo provides a rubust ticketing system for IT, Customer Operations, HR and other departments. ### 38. Mojo has made my job more fluid and easier to manage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Being able to email users with updates, so they don't have to login to see their tickets **What do you dislike about Mojo Helpdesk?** Website is sometimes slow to load and has gone down at inconvenient times in the last year. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Communication Mojo makes getting the information we need to do our job way easier and since users can get updates and reply via email, we spent less time calling people ### 39. Great Inexpensive Helpdesk Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mojo Helpdesk?** Our team enjoys the simplicity of this tool. It can be as complicated or easy to use as you would like it to be, depending on your use case. We rarely have 'down' issues with the SaaS product and our users never have a complaint about it. **What do you dislike about Mojo Helpdesk?** The only dislike would be the lack of integration with products. We have used zendesk in the past and there were tons of integrations that can be used, but it is not as push button with Mojo. **What problems is Mojo Helpdesk solving and how is that benefiting you?** The problem with not tracking our progress previously when we didn't have a tool. This tool really helps to keep track of issues and also shows analytics for headcount. ### 40. Mojo to the rescue! **Rating:** 3.5/5.0 stars **Reviewed by:** Dustan F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Mojo Helpdesk?** Fast, easy to set up, user-friendly, scalable, and inexpensive. When our previous helpdesk failed, Mojo was easy to replace and implement within a short time frame. **What do you dislike about Mojo Helpdesk?** I wish the asset management addition they offer were more robust and offered more capability. I wrote some suggestions and would buy the piece if they were accommodated. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo provides our helpdesk so we can organize and prioritize workflow, agent assignment, and customer communication and feedback. ### 41. Helpful program **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** I like that tickets can easily be tracked and categorized **What do you dislike about Mojo Helpdesk?** The search function is not very intuitive **What problems is Mojo Helpdesk solving and how is that benefiting you?** Quick communication and resolution of technical issues ### 42. Excelent Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mojo Helpdesk?** That its very easy to use and very customizable from a management perspective; also it can grow as your organization allowing you to add more agents, templates, etc **What do you dislike about Mojo Helpdesk?** It is not that I dislike it, but it would be awesome to have a phone app so we can motivate users that are not fully engaged in using it; having an app allows them to open cases anywhere and anytime in a very easy way **What problems is Mojo Helpdesk solving and how is that benefiting you?** As a reporting tool for users to inform maintenance Department and Technology Department about any support o service request so the teams can address an appropiate solution and keep track of the cases ### 43. Fair/Good application **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Ability to assign people, assets. Also, able to accurately track service tickets easily. **What do you dislike about Mojo Helpdesk?** We are an automotive company and this is the wrong application for our use. Decent product, wrong application for us. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Tries to have me sign in or update my account everynow and then. Easily can lose tickets in the system with how jammed up it gets at times. ### 44. Support staff Mojo usage **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Mojo Helpdesk?** I like the ability to share and direct tickets to different staff members, it makes life easier than having to check mailboxes, where it is harder to flag individuals. **What do you dislike about Mojo Helpdesk?** My main gripe with Mojo Helpdesk is that cc'ing others into a response who are not on Mojo can present an issue, as students contact and get responses from Mojo Helpdesk via email. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo has benefitted me by allowing tickets to be redirected easily between departments, as some departments within our institution have similarities, and students don't always contact the right department. ### 45. Best help desk system **Rating:** 4.5/5.0 stars **Reviewed by:** Gino H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** I love all the customization , and the UI **What do you dislike about Mojo Helpdesk?** Honestly there is nothing I dislike as of now **What problems is Mojo Helpdesk solving and how is that benefiting you?** Very effective in tech help ### 46. Makes the job easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** Mojo keeps my work flow organized and up to date. The alerts keeps me on top of all my events. **What do you dislike about Mojo Helpdesk?** Currently no dislikes that come to mind or make doing my job a challenge. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo allows our team to not over look a project or event, which keeps us on top of our game. ### 47. Simple helpdesk with basic features that provides an easy user experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Mojo Helpdesk?** It is excellent for an easy user experience and prevents users from getting lost or sidetracked. It is simple to manage on the back end and doesn't require extensive setup. **What do you dislike about Mojo Helpdesk?** It is not very feature-rich. We've wanted to expand the use of it to other departments, but it's proven to be too limited to allow for a good user experience once we try to expand it beyond one department. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We use Mojo as a helpdesk for our school district IT Dept. It provides an easy option that allows end users with varying technical experiences a relatively simple way to ask for help across multiple sites. ### 48. Mojo help desk has been great for our school **Rating:** 5.0/5.0 stars **Reviewed by:** Cole L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** That we can assign tickets properly and creat custom categories for ticket issues. **What do you dislike about Mojo Helpdesk?** I wish that mojo help desk was a bit more interactive on our client end updating them on the status of their ticket **What problems is Mojo Helpdesk solving and how is that benefiting you?** We had a ticketing system before that did not work well. Mojodesk solved a lot of our problems. ### 49. Ok with some frustrations **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** The interface is pretty consistent, so I can quickly locate basic information **What do you dislike about Mojo Helpdesk?** Users not assigned to the ticket can't access it, just reply to emails. No notifications on transferring queues. Email based can bring in lots of extra text from signatures. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Ticketing system. It does take tickets and let's us set up different queues. **Official Response from Jose Salazar:** > Thank you for your feedback. The restricted agent role level must be why you can only open tickets you are assigned to. This motion is administered by your Admin/Manager. Otherwise, it is great to hear your ideas regarding notifications for transferring queues and how much extra text is captured via email-tickets. ### 50. Great solution for school facilities and technology **Rating:** 5.0/5.0 stars **Reviewed by:** Peter H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Ease of use. It is simple to submit and track trouble tickets from creation to solution. Cost is also great. **What do you dislike about Mojo Helpdesk?** It can be hard to add new users and there is a maximum of the number of agents. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We used to use paper and pencil work orders and tickets and this solved that. ## Mojo Helpdesk Discussions - [work on Graphical Report](https://www.g2.com/discussions/work-on-graphical-report) - 1 comment, 1 upvote - [For Report of Monthly Data](https://www.g2.com/discussions/for-report-of-monthly-data) - 1 comment, 1 upvote - [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote - [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments - [View Mojo Helpdesk pricing details and edition comparison](https://www.g2.com/products/mojo-helpdesk/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+04%3A11%3A12+-0500&secure%5Bsession_id%5D=4bf95f5f-0638-42ab-a3dd-fad69dca84eb&secure%5Btoken%5D=fa4cfad34bf23d1bcedfaa8a7d27922113330874ac39a85836df2d61d1fd8268&format=llm_user) ## Mojo Helpdesk Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) ## Mojo Helpdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Process** - Mentions - Tickets - Macros **Analytics** - Trends - Performance Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Mojo Helpdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,674 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,483 reviews)