Mojo Helpdesk Reviews & Product Details - Page 4

One of the thing that I like the most about Mojo is the flexibility user interface that makes it easy to find the functions that we need at all times. Its easy to use, manage and share data with our team and offers the ability to create ticket forms and has been great for customization as well. Review collected by and hosted on G2.com.

I find some bugs in the search function and it the tracking. But it doenst happen often. Review collected by and hosted on G2.com.

It's easy to use, set up, and manage. We can easily set up/create new tickets, which allows us to narrow down the issue more clearly as we can ensure the ticket goes to an individual who can more effectively deal with the problem. Review collected by and hosted on G2.com.

It is complicated to use from an administrator's perceptive; edits and alternations aren't necessarily straightforward and though we can create multiple ticket types, we can't group those ticket types together. An example of why we would want to be able to group ticket types together would be in situations where we have software that could require both our pipeline team and IT team. Review collected by and hosted on G2.com.

The interface is streamlined and professional looking. You have a lot of detail information available at your fingertips when a client submits a ticket. It is easy to review the ticket and all the responses, including private 'staff note only' updates. Review collected by and hosted on G2.com.

Not a huge issue, but when you get an update to a ticket via email, it doesn't show you the full thread, so sometimes i get confused on the ticket until i logon the web portal to view the entire ticket. Review collected by and hosted on G2.com.

I find the most helpful aspect of Mojo to be the user centric operation as oppsed to node based. One of the best aspects of this is you can automate the import of users. Review collected by and hosted on G2.com.

Metric tracking can be a little challenging. I'v found that using the completion and rating system to be a better view of the metrics. However, the communication between user and ticket manager is good. Review collected by and hosted on G2.com.

The Mojo helpdesk excels in supporting our internal employees day to day issues through. As a team we're able to effortlessly create, track, and prioritize tickets, ensuring that no issue falls through the cracks. Customizable ticket categories help differentiate IT issues from billing/ client issues so we're never left questioning if a ticket is for the IT department. Review collected by and hosted on G2.com.

Mojo is not fully optomized for mobile which makes using mojo helpdesk on mobile a bit harder to work. Other than the design flaw I'm still able to navigate the helpdesk, just wished it was easier. Review collected by and hosted on G2.com.

We moved from Salesforce to Mojo Helpdesk since it was significantly cheaper. It seems reasonably easy to administer, and serves the basic needs of what a help desk should do. Review collected by and hosted on G2.com.

Mojo isn't always as transparent in the history of a ticket. Our process has users assign tickets to individuals or queues, and it's hard to determine who has actually touched the ticket if they didn't make a comment or some sort when they sent it to the next person. Review collected by and hosted on G2.com.

Mojo is lightweight and easy to set up and use. It is responsive and easy to use from an Agent perspective. The Saved Texts are helpful for quickly responding and solving common questions. Review collected by and hosted on G2.com.

Setting up a relevant view to see only the tickets you need to take action on is a little difficult for an end user with all the different filters and attributes. Also, the email integration is a little clunky when customers are responding to a ticket via their email. Review collected by and hosted on G2.com.

Completing requests from tickets is easy, and the system that allows for tickets to be created is very streamlined. Setting up queues makes sense, and overall a simple and satisfying front-end user experience Review collected by and hosted on G2.com.

Agents with less experience in IT code find it difficult to cater their search results to the options they require, as the ticket allocation system requires the search query to include certain parameters. Making it more clear and concise on how to search for specific items e.g. a Name, or a Place, would allow for an easier onboarding experience Review collected by and hosted on G2.com.

Being able to create different views, enter comments for either clients or colleagues easily and copy in other people, copy and paste screenshots directly into tickets, upload files and include files in email notifications, and set up rules for queues. Review collected by and hosted on G2.com.

The mobile view of the site lacks functionality and input fields so I always had to switch to the desktop view. Ticket status doesn't always get set correctly. For example, sometimes I clicked on Update & solve after entering comments, but the ticket status went back to In progress immediately after saving. Merging tickets as duplicates is most frustrating because once merged you can't update/re-open the tickets to correct any fields. There is no dashboard/graphical report view as far as I'm aware. Review collected by and hosted on G2.com.

The software is very simple to implement and use. It has great analytics, is easy to configure, and includes a follow-up survey for the evaluation of services. The queues are easy to set up and assigned throughout the department. Review collected by and hosted on G2.com.

The software doesn't look high-end but works like it is. Review collected by and hosted on G2.com.