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I sincerely consider the interface very easy to navigate; its control panel offers well-defined options, and you don't need much previous knowledge to be able to manage the creation of tickets. I like to be able to keep statistics on the number of tickets I create, the ones I have opened and closed, as well as the answers or resolutions to them. You can also keep track of the time it takes to solve a problem since the ticket was received. Another very interesting option is the event log; here we can work with Mojo robots, a very effective automation tool. We will be able to give ratings to our best customers by rating and evaluating them. I love the time spent reports, as I can see how much time I have spent solving problems for groups or customers. I can assign tickets to people or groups automatically using Mojo's bots, so I don't have to manually submit or respond to issues; I can automate the solutions. Review collected by and hosted on G2.com.
In my personal opinion, the interface is very easy to use, but it would be interesting to have perhaps more customization options, for example, for the ticket statistics panels. I would also like better integration solutions. They offer a 21-day trial, which was quite useful at the beginning because I could get to know the program before buying it; however, I recommend the technical team to allow this test to import CSV files, as it says that this feature is not available and, it is important to see if everything works correctly when importing. Review collected by and hosted on G2.com.
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Mojo Helpdesk - Organized well
241 out of 242 Total Reviews for Mojo Helpdesk
Overall Review Sentiment for Mojo Helpdesk
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easy to use. easy to configure. Able to configure backround. Review collected by and hosted on G2.com.
unable to keep the same layout and go into dark mode. need more layouts.
Some time trouble with screenshots and pictures. Review collected by and hosted on G2.com.
Strong uptime (I think I've only ever seen it down once), responsive UI and user-friendly menu. It's definitely designed to be an app that you're in all the time. There's also a Star Wars UI I've been using and I'm a sucker for baby Yoda. Review collected by and hosted on G2.com.
The helpdesk isn't the primary means of inquiries from employees so I rely on email notifications to let me know when I need to get into the app to review a ticket. The notification emails when a ticket is assigned to me leaves out one of the most important details: the person who submitted the ticket. This basically forces us to log into the platform to begin troubleshooting the user's issue... not ideal, but understandable for the target users. Review collected by and hosted on G2.com.
I like the personal ticket assignements. Thy are right there in one list and with our SLA's I can seen when one is due.
I like how easy it is to catagorize and assign tickets to other techs. Review collected by and hosted on G2.com.
The search is not allways the smothest. The easy way for me to search is go into our saved searches and go to all. Then at the top I can search for the ticket.
When you go to the unasigned You can click one of the buttons on the ticket to assign it to a tech with out going into ticket. I wish you could also choose a catagory for that ticket with out needing to go into the ticket itself. Review collected by and hosted on G2.com.
We love that tickets can be categorized, assigned, tagged, etc, as separate fields, rather than a one-step bucketing of contacts, esp by the user. We can better understand, re-assign, and even export and analyze concerns - and shift assignments among us - pretty easily. Review collected by and hosted on G2.com.
As a data viz geek, I'd love some charting/thermometer/whatever in the dashboard. And some ways(s) to re-poke members of our team to whom things have been assigned could be helpful. We recently learned that one strand of our Mojo tickets had grown to thousands :o over a period of many years. One of our volunteers jumped in to sort and organize that, but, wowza - some red flags, whether automated or manually triggerable, might have kept us from digging such a deep dark hole. Review collected by and hosted on G2.com.
Mojo Helpdesk has one of the most simplest and user friendly interface for creating and managing tickets.
The best thing is that the user learning curve is one of the shortest we have ever seen, even first-time users, find it relatively easier to learn and start working on it as compared to other similar tools. Review collected by and hosted on G2.com.
Nothing as such has been encountered by me or my collegues that can be said to be someting to be disliked. The only thing, that can be improved is that there could be a text box feature for the reviews, so that why a rating is provided can be conveyed in a few words. Review collected by and hosted on G2.com.
I have had the opportunity to browse through all the features offered by Mojo Helpdesk, and certainly one of my favorites is the FAQ management because you can schedule tickets for frequently asked questions from customers, automating all this service, just press a button, and you can organize all the solutions which are organized according to the need that the user has, all this can be done from a CSV file which can be imported and exported. The possibility of organizing the whole company by teams is another excellent option of Mojo Helpdesk since you can create for example a team of the IT department, all this using usernames or emails. It is possible to automate the entire workflow as they offer bots that take care of requests, for example, you can rate the level of service or get a received ticket message. Review collected by and hosted on G2.com.
The interface is very ambiguous you are always on the same thing, it is very easy to understand, but I would like more customization, so far the strongest integration is with Azure, I hope they continue working on ClassLink. The statistical analysis of the tickets that are handled are uninformative, we need better graphs and metrics within the program. The personal help center does not always have the best answers to problems, they should organize support better. Review collected by and hosted on G2.com.
easy to navigate, easy to use and easy to find features. I like using the force theme on the application. The application seems user friendly even on mobile devices. Review collected by and hosted on G2.com.
limited UI themes, the new MOJO heldesk experience does not appeal as mch as the old version which i use mostly.
If there was more theme options it would be more of a Classlink like experiance where you can make a piece of software you use daily more customizable and personable. Also which you could access canned responses and all of the features such as uploading attachments from mobile view of the application. I have to switch to desktop view to get access to these. Review collected by and hosted on G2.com.
i love the functionalities it offers, it says helpdesk and it does that, completely and great. each required option is there nothing is amiss and requirements are fulfiled for a successful helpdesk operation. Review collected by and hosted on G2.com.
having been on helpdesk in the start of career and using lots of different helpdesk software, i have seen some great UI/UX out there, which is extremely important with a helpdesk system. unfortunately, mojo leaves something to be desired.
they have recently come out with the new UI, and while i admit its a great plus from the old UI. it still can be better. Review collected by and hosted on G2.com.
Mojo Helpdesk offers the best tools for ticket customization that I could test. Its interface is really easy to understand since you created the account. You can easily create your first ticket from the mojo admin bar. I can attach files, add personal notes to each ticket, and automate responses at my convenience. The customer support center is very complete; it has a help desk to help you understand the program step by step; they also offer excellent guarantees on the whole service; they also give you advice for the solution of any problem; and it is quite easy to import data; in fact, they offer the CSV format. Very common in most cases. You can group all your contacts into groups and send them tickets by category. The topic management option provides a complete and distributed organization. I like the way their whole service is configured. Review collected by and hosted on G2.com.
I have full confidence in what this company has created. I really have very few complaints regarding this product. The daily ticket count needs to be adjusted; I hope they improve it in the future, but it is understandable since they are in beta. The SLA panel needs to be polished a lot more, adding more backgrounds and improving the images. Review collected by and hosted on G2.com.
It is the easy and uncluttered use in everyday life that is Mojo helpdesk's great strength.
We often get new employees who have to do case processing and learning to use the Mojo helpdesk only takes 30 minutes to learn.
Another super good thing is that it is very easy to translate mail templates so that users do not feel that they can it is a "foreign" system writing to them.
We have been using Mojo for more than 3 years and are very satisfied. Review collected by and hosted on G2.com.
I need an app for iPhone. I am often on the road and need to be able to update cases. Review collected by and hosted on G2.com.
