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MiVoice Business Reviews & Product Details - Page 7

MiVoice Business Overview

What is MiVoice Business?

The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.

MiVoice Business Details
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Product Description

The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.


Seller Details
Year Founded
1972
HQ Location
Kanata, Ontario
Twitter
@Mitel
23,174 Twitter followers
LinkedIn® Page
www.linkedin.com
3,874 employees on LinkedIn®
Total Revenue (USD mm)
$1,300

Angela W.
AW
Overview Provided by:

Recent MiVoice Business Reviews

Abdulrahman A.
AA
Abdulrahman A.Mid-Market (51-1000 emp.)
3.5 out of 5
"It's full solution"
No appliances , fast installation, good price , no space required, save power and more stability
Verified User
C
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Mitel"
The features that are software based making the system very flexible for teleworking
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Excellent communication platform for businesses!"
MiVoice Business is one of the best available communication platforms. It is easy to install and a user friendly software. It provides best calling...
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MiVoice Business Media

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77 MiVoice Business Reviews

4.0 out of 5
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77 MiVoice Business Reviews
4.0 out of 5
77 MiVoice Business Reviews
4.0 out of 5

Overall Review Sentiment for MiVoice BusinessQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Eric T.
ET
Senior Quality Review Specialist
Insurance
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

It's great to be able to use the controls with Microsoft Outlook when we get voice mail messages on our phones. It's also nice to use the controls on our computer for our phone system. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

I don't like how it seems to go to busy on it's own when you have a meeting or project selected in Outlook. It puts you on busy and goes straight to voice mail for incoming calls. I have to select Standard every day at lunch. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

We had an old outdated phone system and this one works with our computer network as well. It has enabled us to keep better track of our calls. Review collected by and hosted on G2.com.

Karen F.
KF
Account Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about MiVoice Business?

Tracking phone calls, reports, listening to voicemails on the web without having to go through my phone and dialing all the passwords/numbers, etc. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

I haven't really found anything I don't like about it yet. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

If you have issues or a suggestion, contact ShoreTel, they'll help you in any way they can and they'll also use your suggestions if they have merit. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

Making sure our employees are on the phones consistently. Been able to encourage our employees to be more productive. Review collected by and hosted on G2.com.

Eric M.
EM
Director of IT & Data Protection Officer (DPO)
Hospitality
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

The product is solid and works well for SMBs. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Customers are forced to work with partners to implement and support the products which is very painful. It would be great to have an option to work direct with Mitel. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

We are able to provide our employees with a feature rich and stable phone system with advanced collaboration services. Review collected by and hosted on G2.com.

Jake G.
JG
Sales Operations Analyst
Computer Software
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about MiVoice Business?

Caller ID and the ability to monitor the calls I am making each and every day. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Delay in reporting, I feel like this needs to improve for me to truly appreciate the software more. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

It is great for what it does, The only problem I have with it is the delay of phone call recording. If the delay was gone, Everything on this review would be 10 out of 10. It makes my job so much easier and my ability to track who I called and when is a huge help. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

It has made it so much easier to talk business to business and has been a huge help. It is easy to track who is calling who and who I am calling and even who is calling me. It is just a great tool that greatly benefits a company of my size. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

This platform is extremely easy to use, and very simple. It's small, doesn't take up too much room, and you can do a lot on the program without having to leave the screen! The ease of transferring calls is incredible. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

It seems to be common that there's a lot of logging in and out that we do not do, or that status changes do not stick 100% of the time. I also tend to receive many status change pop ups, even when my status has not changed, so the constant popups tend to be an issue sometimes as well. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

Extremely easy to use, and many features in what looks like a "no frills" program on the outside. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

The process of transferring calls through the program is amazing and extremely easy. Saving time that way without having to look up any phone numbers takes a huge strain off of me. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

We like using it for its user friendly interface. It's nice to be able to screen calls and share voicemails via gmail. Conference calls are easy, as well. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Sometimes it shuts down for no reason. We've had issues in the past. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

It works well. I haven't researched other products. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

We use this software daily to communicate with clients. Review collected by and hosted on G2.com.

Michael Z.
MZ
Network Administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

I works very well for what we are doing and it is easy to configure and maintain.

The software on the PC works very well and we rarely touch the actual phone.

It integrates with Outlook. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

We have found that the cordless phone, though have good features on the handset, the handset ringer is too soft for use the production settings. They are loud enough for warehouse, but not around machinery Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

Give it a look, it is well worth your time. It has been built from the ground up as an IP system, so they are not trying to convert an old analog systems to IP. Very progressive, having user conferences annually and coming out with new ideas and features every year. The upgrades have gone nearly flawless as well. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

The price was very competitive, flexible and we rarely need tech support as it works so well and it easy to self manage Review collected by and hosted on G2.com.

Dave W.
DW
Desktop Support
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

Multi Device support (ring out to cell phone) and quick status change in UCA client. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Chat feature needs to have better notification to let a user know someone wants to chat Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

We have reduced time on calling several phones trying to contact a staff member and reduced the timeframe for adds, moves and changes. We have realized that there is better awareness of availability among staff. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

i use Mitel to make hands free calls and chat session for meetings Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

nothing that comes to mind as i have not had any issues. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

easy dial and chat ability Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering
AM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

i like the easy set up as far as phones and voicemail go`s Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

i dislike the communication issues with their employees, seems as if we are not a priority unless our company lease is ending with them Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

use mitel if you need to get your company off the floor technology/communication wise. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

communication tools are pretty good to use it seams that the uca messenger has benifited us in a small way Review collected by and hosted on G2.com.