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MiVoice Business Reviews & Product Details - Page 6

MiVoice Business Overview

What is MiVoice Business?

The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.

MiVoice Business Details
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Product Description

The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.


Seller Details
Year Founded
1972
HQ Location
Kanata, Ontario
Twitter
@Mitel
23,174 Twitter followers
LinkedIn® Page
www.linkedin.com
3,874 employees on LinkedIn®
Total Revenue (USD mm)
$1,300

Angela W.
AW
Overview Provided by:

Recent MiVoice Business Reviews

Abdulrahman A.
AA
Abdulrahman A.Mid-Market (51-1000 emp.)
3.5 out of 5
"It's full solution"
No appliances , fast installation, good price , no space required, save power and more stability
Verified User
C
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Mitel"
The features that are software based making the system very flexible for teleworking
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Excellent communication platform for businesses!"
MiVoice Business is one of the best available communication platforms. It is easy to install and a user friendly software. It provides best calling...
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MiVoice Business Media

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77 MiVoice Business Reviews

4.0 out of 5
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77 MiVoice Business Reviews
4.0 out of 5
77 MiVoice Business Reviews
4.0 out of 5

Overall Review Sentiment for MiVoice BusinessQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Accounting
UA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

User friendly, ability to chat and have conversations outside of email or phone calls, ability to customize profile (picture, information, traveling, out of office, free, available, etc.). Configuration with phone for ability to accept and place calls from computer. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Is not always functional with our system, could be due to internal configeration setup or due to the software itself. Even if a user is not logged in, it shows them as available. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

Good communication tool for teams scattered throughout different geographic locations in an organization. Ability to see availability (for scheduling meetings, calls, etc.) as well as ability to have short chats, check-ins, etc. with members of your team. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

Improved communications across enterprise with multiple locations Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

the ability to store notes and also chat with teammates Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

the lack of export features to analyze the stats Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

getting organized with the teammates Review collected by and hosted on G2.com.

Nathan P.
NP
IT Manager
Marketing and Advertising
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

Full featured and customizable. Can be used for many different purposes: remote offices, home offices, on-the-go, etc. Multiple auto-attendants and ability to host voicemail for all users. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Administrator interface is clunky and many parts require technical support from our vendor/partner. The annual fees for support and maintenance are higher that I would like. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

Can be used for many different purposes: remote offices, home offices, on-the-go, etc.

We are also using for a call center environment and that part is working well.

Call forwarding and voicemail for remote sales people and offices works well. Review collected by and hosted on G2.com.

Varqa K.
VK
IT Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

The ease of us of the dialer itself isn't bad. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

The licensing aspect of their product. There is a separate license for almost everything. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

Avoid them. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

We needed a phone system. We are not solving much when it comes to this system. Review collected by and hosted on G2.com.

Stuti T.
ST
Executive Compensation Consultant
Management Consulting
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about MiVoice Business?

Ease of use and web-based solutions are effective for work from home situation Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Like any website, I've had performance issues but its been rare Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

This is used primarily for business communication in our office. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

I like MiCollab Client's straightforward instant messaging capabilities, integration with Mitel's phone hardware, phone activity detection and mobile phone connectivity. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

I'm not a fan of MiCollab Client's clunky user interface and humdrum user experience overall. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

With MiCollab Client, team members in our recruiting firm are better connected with each other. The team benefits from the platform's real-time messaging and mobile flexibility. Review collected by and hosted on G2.com.

Glenn R.
GR
Acting CIO
Non-Profit Organization Management
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

Easy to use, easy to administer, lots of admin control & configuration options, great options for staff to forward calls or utilize 'find me' options, staff presence. It works well. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

You can only purchase equipment through your reseller on record. Not inexpensive. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

Unified communications, ease of collaboration, effective call routing and member support, report-able usage and call data, knowing which staff are available for calls, real time communication via chat. We are able to provide much better customer support, better staff integration and access to one another, improved communications, team conferencing and call data that we can analyze to make informed staffing decisions. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

Easy to use. Easy to manage. We use this product on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

There is nothing that I dislike about this product. Easy to use. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

We have offices across the country. Easy to connect each office. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

Using one conference dial in is so much easier than using old fashioned conference calling Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

I'll never memorize my pins. I always have to look it up. Sometimes people get confused as to whether they are the "moderator." Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

Conference calling with filmmakers, clients, suppliers, and fellow employees while they are in other offices and/or traveling Review collected by and hosted on G2.com.

Jay B.
JB
Business Development /Subject Matter Expert- Managed IT Services
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about MiVoice Business?

I like the UC systems' ease of use. I love the Communicator platform. It's so easy to use the phone or get information, just from the computer screen. I barely ever pick up the phone handset at all. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

The Communicator platform, although I like it for it's ease of use, is still a little klugey. I'm looking forward to the Connect client, which is coming out in the new software platform very soon. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

Look at all the others first, and don't buy just on price. a phone system is still the backbone of your business, and you need it to be easy to use and easy to learn. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

I never miss calls because they are forwarded to my cell phones. I use this history to call back people for which I never had a card or a direct line. I am much more productive with the system. Review collected by and hosted on G2.com.