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77 MiVoice Business Reviews
Overall Review Sentiment for MiVoice Business
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Call handling features allows you to push and configure where you want your extension or DID directed to very easily. Creation of new statuses for quick changing of call routing helps a lot! Once set up it is easy to use but can be frustrating when you get a new phone or if your phone crashes. Review collected by and hosted on G2.com.
Cell phone app - it does not push the instant messages as well as it should. It would be nice to see the instant messages that are on the computer also appear on the phone app. Even when switching the desktop app to send to mobile - they still don't appear on the mobile app. If you don't have the mobile app open it wont ring through the mobile app. The mobile app still needs a lot of addressing. Also - would be nice if the desktop app allowed faxing and sms texting through it, competitors have had this for years unless its our org that does not have it yet. Also the set up of the mobile app is not user friendly at all - if you get a new phone or have to do a hard reset on your phone you have to go through an entire process to get it re-deployed on your phone. It can literally take days to get this done. Would be nice if you could just login using your credentials like every other phone software out there! Review collected by and hosted on G2.com.
The software is basic, easy for end users, and easy to administer. Review collected by and hosted on G2.com.
The basic nature of the software does not allow for more advanced features. The App needs significant improvement. Review collected by and hosted on G2.com.
Ease of use to make internal phone calls. Caller ID available. Review collected by and hosted on G2.com.
Did not satisfy needs to written internal communication. Customization and reach were not there either. Review collected by and hosted on G2.com.
I have used MiCollab for chatting and making phone calls, but it really lacks in user customization as far as font choice, window color, etc, go. Paired with Mitel phones, checking missed calls and voicemails is pretty easy, and the directory list makes it easy to call anyone in the company without having to look up their extension. Review collected by and hosted on G2.com.
Older versions generally didn't want to play nice with Windows updates, so in order to have MiCollab work, we needed to stop a lot of Windows updates from rolling out. That seems to have been fixed in 7.2, and we haven't had an issue with Microsoft's CUs for Windows 7 or 10 interfering with MiCollab operation yet. Review collected by and hosted on G2.com.
This setup is relatively easy to use to organise meetings etc and the picture/voice quality is pretty good too. Review collected by and hosted on G2.com.
When it breaks for unknown reasons it can be rather difficult to work out what the problem is and how to resolve it. Review collected by and hosted on G2.com.
I like the ease of answering and making calls. I like the abiliy to interface with my cell phone. I like that voicemails are emailed to you. Review collected by and hosted on G2.com.
I really can't think of anything that I don't like about MiCollab. Review collected by and hosted on G2.com.
- Video quality is great
-great for training
-listening/accessing voicemails from you computer
-transfer calls from computer than from phone Review collected by and hosted on G2.com.
- connection gets lost often which can be frustrating
- depending on the browser can become difficult to upload and connect Review collected by and hosted on G2.com.
