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MiVoice Business Reviews & Product Details

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

It’s user friendly, chats go through right away. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

I have not came across any cons using MiCollab as of yet. I can only use it at work. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

When I need help with work it’s easily accessible to just chat with a co worker and ask a few questions instead of searching all over the office. Review collected by and hosted on G2.com.

MiVoice Business Overview

What is MiVoice Business?

The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.

MiVoice Business Details
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Product Description

The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.


Seller Details
Year Founded
1972
HQ Location
Kanata, Ontario
Twitter
@Mitel
23,174 Twitter followers
LinkedIn® Page
www.linkedin.com
3,874 employees on LinkedIn®
Total Revenue (USD mm)
$1,300

Angela W.
AW
Overview Provided by:

Recent MiVoice Business Reviews

Abdulrahman A.
AA
Abdulrahman A.Mid-Market (51-1000 emp.)
3.5 out of 5
"It's full solution"
No appliances , fast installation, good price , no space required, save power and more stability
Verified User
C
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Mitel"
The features that are software based making the system very flexible for teleworking
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Excellent communication platform for businesses!"
MiVoice Business is one of the best available communication platforms. It is easy to install and a user friendly software. It provides best calling...
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MiVoice Business Media

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76 out of 77 Total Reviews for MiVoice Business

4.0 out of 5
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Overall Review Sentiment for MiVoice BusinessQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Abdulrahman A.
AA
Project Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

No appliances , fast installation, good price , no space required, save power and more stability Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Required licenses alots , reposne low and need more tunning to be easier for users Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

My busines laptop , notebook and iPad Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

Connect with branches out of city , which solved after changing ISP with other faster and cheaper Review collected by and hosted on G2.com.

Verified User in Telecommunications
CT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

The features that are software based making the system very flexible for teleworking Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Nothing disliked, it's a new and enhanced system Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

It can handle a very high number of incoming calls and its IM feature make communication between the company employees more flexible and reliable Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

MiVoice Business is one of the best available communication platforms.

It is easy to install and a user friendly software.

It provides best calling and messaging services.

The quality of audio is high.

It has many other features like Bluetooth pairing, USB, Screensaver etc. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Honestly, I have not directly used the software. But I have seen my friend using it and I liked the software very much. But the only thing to dislike is its cost. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

It is really helpful in getting in touch with our connections with a single click. It is quick access to just send a small chat or to ask updates from colleagues on the ongoing project. Review collected by and hosted on G2.com.

Danna B.
DB
Clinical Sales Specialist
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

MiVoice business is very simple to install. It provides built in team collaboration facilities to its users. It also has a great mobile application for its users. Its contact search shows options and makes your tasks much simpler. It provides different views within the dashboard. Admins can easily toggle between the two to perform all the needed tasks. It is highly reliable service which allows you to view your call log remotely using the mobile app and transfer the calls as well. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

MiVoice is not very economical especially for small sized businesses and startups. It requires you to configure the setup on your own. It offers different pricing models to suit you but none of them is economical enough for small sizes businesses. Its customer support is not very robust and efficient either. The company does not provide efficient technical support either once you’re done with purchasing and installing the product. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

It is also a very user friendly tool. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

MiVoice is a robust traditional phone solution that offers comprehensive contact center services. The system is available in the cloud, as an on-premises system or as a hybrid that combines the two. There are multiple service plans that give businesses the flexibility to ensure each employee has the features and tools they need to best support their job responsibilities. It is also a very user friendly tool. Review collected by and hosted on G2.com.

Angelina J.
AJ
Manager of U.S. Customer Experience
Construction
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about MiVoice Business?

MiVoice business is very user friendly and does not require any special equipment to be installed.

It offers an uptime of between 99.97 and 100 percent. If the uptime drops below 99.99 percent, customers are eligible for credits on future bills. It offers a comprehensive set of tools for calling, collaborating and mobility administration. It also has contact center features and tools that make it an amazing option for many companies.Its very easy to use. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

MiVoice Business may end up giving you constant programming, hearing, sound and equipment issues.

it is not at all an economical option for most small sized companies. Its customer service is not very robust in solving your problems either. Its dashboard may seem really messy and over whelming to its users. MiVoice doesn’t provide any online training or tutorials either to help their customers either. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

This helps in identifying and resolving the problem before it can affect the clients. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

MiVoice Business is packed of amazing features. It offers several performance analytics tools as well that constantly keep a check on the performance of the system. The tools provide thorough monitoring and analysis of your systems and can detect when a voice quality problem is occurring. Thus this helps in identifying and resolving the problem before it can affect the clients. Review collected by and hosted on G2.com.

Nicole M.
NM
Senior IT Recruiter
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about MiVoice Business?

Mivoice business provides best messaging, calls and other mobility services for collaborating for

organisation and it is user friendly. It helps in collaborating with other applications as well. It never

misses a single call from customer. It is flexible for all time mode either day or night. It is flexible to

deploy. It provides single platform for all solutions. It provides one touch Bluetooth paring and perfect

integration with our mobile devices. It provides high quality HD audio , voicemails and meet me

conferencing. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Mivoice business software does not provide you multiple logins from different devices at a time like

other software. Takes a lot of time in setting up for your features. The more features you need the more

time will be consumed while setting up things for first time. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

It provides single platform for all solutions. It provides one touch Bluetooth paring and perfect

integration with our mobile devices. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

Mivoice business features help you in enhancement for customer relationships by chats , calls and

emails . It is profitable for business to meet their needs in a single site. It provides flexible deployment

because does not need many multiple appliances to support. It supports both large and small

enterprises. It supports cloud based deployment as well. It is very easy to use and for transferring calls

from mobile devices by only single log in and log out. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

When a company decides to look for a good software that can link together all communications and still be user friendly, Micollab is the one to choose. Seeing who is calling your phone on your screen and right clicking the contact to be able to call is so easy. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

I would definitely recommend more options to filter the contact you have. Not only alphabetical, but by Last Online or most interacted with. Also, to create archives for the chat history. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

It is an all inclusive, chat, call tracking and phone integration. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

It is time saving to look for a phone number who called you or a piece of information in a chat history. You don't have to keep the windows open to know the info will still be there. Review collected by and hosted on G2.com.

Alondra J.
AJ
Software Quality Assurance Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about MiVoice Business?

MIVoice business is a cover-all and a flexible solution for the better business communication. It has the compatibility with the featured IP phones. Bluetooth, USB port, Screen saver and many more features are available in it. It can be managed by web. Mi-voice has dynamic extension. It Encouraging business phone system.

Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

MIVoice business do not have a hand shaking business Bureau license. Its plans are costly. Sometimes its ACD and contact center agents are not logged in as ACD’s.

It finds the needs of integral companies rather than one area. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

MIVoice business is the platform for success and it enhance the customer experience. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

MIVoice business is the platform for success and it enhance the customer experience.It is totally integrated UC suite. Review collected by and hosted on G2.com.

Anna J.
AJ
Software Architect
Computer Software
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

The UC frameworks' usability. It's so natural to utilize the telephone or get data, just from the PC screen. One scarcely ever get the telephone handset by any chance. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

The yearly expenses for help and upkeep are higher. It likewise will in general get numerous status change pop ups, notwithstanding when my status has not changed, so the consistent pop ups will in general be an issue some of the time also. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

It is well configured with the PC that one barely has to use the handset. Other than this, it is easy to use and very customer friendly. Review collected by and hosted on G2.com.

Sammy F.
SF
Burt’s Bees Innovation Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Business?

This seems like a good way to set a status and IM people within an organization. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Overall this system was kind of intimidating to set-up so I just don't use it. I'd much prefer to just use slack. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

Setting statuses / away messages / and internal / external coms Review collected by and hosted on G2.com.