MessageDesk Reviews (35)

Reviews

MessageDesk Reviews (35)

4.6
35 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and effective communication features of MessageDesk, highlighting its ability to streamline messaging and improve client interactions. Many appreciate the intuitive interface and the helpful customer support, which enhances their overall experience. However, some users note that the pricing can be a bit high compared to competitors.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Akshat S.
AS
Akshat S.
Product Marketing Intern
Mid-Market (51-1000 emp.)
"Review Message Desk"
5/5
What do you like best about MessageDesk?

Personalized texts and the impromptu reply, at the time when needed. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

My overall experience was good, so nothing to dislike Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Easy to use!"
5/5
What do you like best about MessageDesk?

Messagedesk is a great platform to contact our customers. Additionally, their customer support is easy to reach and they solved all of our problems instantly. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

Maybe a couple of free templates would help us to start and create our templates. Review collected by and hosted on G2.com.

Sylvia L.
SL
Sylvia L.
Engagement Delivery Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"Great for sending messages on behalf of business"
4.5/5
What do you like best about MessageDesk?

Great for sending mass texts for the staff or communicating with returning clients. We have sent promotional deals to our returning clients. We can also group clients if need be based on categories. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

A little complicated for beginners but gets easier as you continue to use Review collected by and hosted on G2.com.

GH
Grace H.
Small-Business (50 or fewer emp.)
"The exact app I needed and even better than what I was expecting"
4/5
What do you like best about MessageDesk?

I love how easy it is to send out messages, create new groups, and add/remove contacts from groups. It always sends a "group message report" so you can see if anyone opted out and confirm that all of the messages were delivered. Snapdesk also had the best customer service I have ever experienced. I submitted a question and they called me less then 5 minutes later. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

It's a little on the pricy side for me. But worth it! Review collected by and hosted on G2.com.

Joylyn O.
JO
Joylyn O.
Digital Marketing Manager
Small-Business (50 or fewer emp.)
"Effective Texting App With Excellent Customer Service"
5/5
What do you like best about MessageDesk?

SnapDesk allows you to build templates to save frequently sent texts. The templates are customizable with tagging features to personalize messages. SnapDesk also has fantastic customer service where real people answer your questions via your preferred communication channel. Review collected by and hosted on G2.com.

What do you dislike about MessageDesk?

SnapDesk does not allow you to text photos, but they are working on adding this feature and plan to launch it by November 2020. Review collected by and hosted on G2.com.