Mercer Pros and Cons

It's tool is easy to use and user friendly. Employee are able to submit claims and queries easily on their tool. Customer service really good. Also, it has improved the customer experience Review collected by and hosted on G2.com.

The response is sometimes late. There can be a user guide added to the app or website to make is easier for first time user. Mercer being a big brand charges hight cost which can be reduced Review collected by and hosted on G2.com.

Easy to use platform with good data. Consultants are helpful as well when we need additional engagement. Review collected by and hosted on G2.com.

Nothing negative to report. I have used other salary benchmark providers and Mercer is one of the best. Review collected by and hosted on G2.com.

human touch that seems to be going away for technology Review collected by and hosted on G2.com.

fees, unethical leadership, poor management Review collected by and hosted on G2.com.

Investment Planning

Health Well being of employees Review collected by and hosted on G2.com.

Nothing must.

Only focus on the US Market Review collected by and hosted on G2.com.

Service, quality, and their working nature and their hospitality. Review collected by and hosted on G2.com.

There is no dislike from my point of view as of now. Review collected by and hosted on G2.com.

Mercer is one of the more robust survey providers in the market. The Mercer Benchmark Database is one of my go-to surveys to price jobs. I have a high confidence in Mercer's data since their surveys typically have a lot of participants. They also have specialized survey offerings that can provide data for specific jobs. Review collected by and hosted on G2.com.

I do not have any complains to share about Mercer. Review collected by and hosted on G2.com.

I liked that they were fast to respond, professional and the people I worked with were kind even when faced with issues that arose. Review collected by and hosted on G2.com.

I disliked very little about my interactions with Mercer and would wholly recommend them. Review collected by and hosted on G2.com.

It's modern design and interface makes it easy to use, but is also easy on the eyes. Reading through documents to find the best plan that fits your needs becomes a pain free task. Review collected by and hosted on G2.com.

There are some bugs here and there, but certainly nothing that would be considered a deal breaker. Review collected by and hosted on G2.com.

They're incredibly responsive and come with ideas. It's been a great opportunity to learn and grow. Review collected by and hosted on G2.com.

Can't really think of anything - it's been a good experience, just still new. Review collected by and hosted on G2.com.

The implementation team was very professional and customer service driven. Review collected by and hosted on G2.com.

was not able to provide dedicated call center team. Review collected by and hosted on G2.com.