Mercer Reviews 2025: Details, Pricing, & Features

Ganesh N.

Benefits Process Lead

Enterprise(> 1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Sep 05, 2023

"Mercer vendor"

What do you like best about Mercer?

It's tool is easy to use and user friendly. Employee are able to submit claims and queries easily on their tool. Customer service really good. Also, it has improved the customer experience Review collected by and hosted on G2.com.

What do you dislike about Mercer?

The response is sometimes late. There can be a user guide added to the app or website to make is easier for first time user. Mercer being a big brand charges hight cost which can be reduced Review collected by and hosted on G2.com.

Recommendations to others considering Mercer:

You should provide all your requirements and do additional testing initially Review collected by and hosted on G2.com.

What problems is Mercer solving and how is that benefiting you?

Merver has solved multiple issues related to employees claims and benefits services. It has provided one shop stop for all query related to benefits for the employee. Review collected by and hosted on G2.com.

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Verified User in Banking

Enterprise(> 1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Sep 21, 2023

"Mercer Salary Data"

What do you like best about Mercer?

Easy to use platform with good data. Consultants are helpful as well when we need additional engagement. Review collected by and hosted on G2.com.

What do you dislike about Mercer?

Nothing negative to report. I have used other salary benchmark providers and Mercer is one of the best. Review collected by and hosted on G2.com.

Recommendations to others considering Mercer:

Mercer is a good choice for salary benchmark data. There are specific industries that they have the strongest data for so do your research before committing to a provider, but I have found them to be the most comprehensive compared to competitors. Review collected by and hosted on G2.com.

What problems is Mercer solving and how is that benefiting you?

We use Mercer for salary benchmark data. They help us to understand the global talent market and pay competitively. Review collected by and hosted on G2.com.

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Verified User in Financial Services

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Apr 19, 2023(Original Nov 10, 2022)

"Ethics and principles are lacking"

What do you like best about Mercer?

human touch that seems to be going away for technology Review collected by and hosted on G2.com.

What do you dislike about Mercer?

fees, unethical leadership, poor management Review collected by and hosted on G2.com.

Recommendations to others considering Mercer:

go somewhere else, or make sure leadership won't kill your consultant Review collected by and hosted on G2.com.

What problems is Mercer solving and how is that benefiting you?

manager research, data, insights into investments Review collected by and hosted on G2.com.

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Divnay B.

Marketing Head

Small-Business(50 or fewer emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Apr 21, 2022(Original Apr 15, 2022)

"Not very relavent to Indian Market"

Describe the project or task Mercer helped with:

Tried using the project for the US Office to manage the companies employees investment & health well being especially for the US-based office employees Review collected by and hosted on G2.com.

What do you like best about Mercer?

Investment Planning

Health Well being of employees Review collected by and hosted on G2.com.

What do you dislike about Mercer?

Nothing must.

Only focus on the US Market Review collected by and hosted on G2.com.

Recommendations to others considering Mercer:

If your are US based or UK based then just go for it. Review collected by and hosted on G2.com.

What problems is Mercer solving and how is that benefiting you?

The investment advise to the employees and tax saving schemes. Review collected by and hosted on G2.com.

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Shaun D.

Senior Compensation Analyst

Enterprise(> 1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Apr 20, 2020

"A Provider of Robust Compensation Data"

Describe the project or task Mercer helped with:

Our company uses Mercer's compensation survey data to help make informed pay decisions for our associates. Review collected by and hosted on G2.com.

What do you like best about Mercer?

Mercer is one of the more robust survey providers in the market. The Mercer Benchmark Database is one of my go-to surveys to price jobs. I have a high confidence in Mercer's data since their surveys typically have a lot of participants. They also have specialized survey offerings that can provide data for specific jobs. Review collected by and hosted on G2.com.

What do you dislike about Mercer?

I do not have any complains to share about Mercer. Review collected by and hosted on G2.com.

Recommendations to others considering Mercer:

Whether you're looking for general or job-specific compensation data, Mercer is a sound bet if you're looking for strong and reliable market information. I have been using Mercer's survey data for several years, and I am comfortable recommending their compensation surveys to potential customers. Review collected by and hosted on G2.com.

What problems is Mercer solving and how is that benefiting you?

My organization is able to use Mercer's surveys to help ensure our employees are paid fairly and competitively.

Mercer is also actively engaged in the compensation community. They attend conferences, host webinars, and speak at various events to help me stay engaged and informed on hot topics and industry trends. The consultants that I have met and worked with are knowledgeable and friendly. Review collected by and hosted on G2.com.

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Verified User in Insurance

Enterprise(> 1000 emp.)

Validated Reviewer

Review source: Seller invite

Nov 25, 2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Mercer is a leader in employee benefit consulting"

Describe the project or task Mercer helped with:

Mercer helped us with designing employee benefit plans for a mutual client Review collected by and hosted on G2.com.

What do you like best about Mercer?

I liked that they were fast to respond, professional and the people I worked with were kind even when faced with issues that arose. Review collected by and hosted on G2.com.

What do you dislike about Mercer?

I disliked very little about my interactions with Mercer and would wholly recommend them. Review collected by and hosted on G2.com.

What problems is Mercer solving and how is that benefiting you?

We have solved the issue for our client of employee benefit planning and consulting. Review collected by and hosted on G2.com.

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Christian M.

Supervisor, Pharmacy Care

Pharmaceuticals

Enterprise(> 1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Jul 20, 2018

"Seamless and Easy"

Describe the project or task Mercer helped with:

Mercer Marketplace is by far the easiest benefits enrollment system we have used. As an employee, I am able to see the full details of everything I am offered in a way that is easy to read and easy to comprehend. Review collected by and hosted on G2.com.

What do you like best about Mercer?

It's modern design and interface makes it easy to use, but is also easy on the eyes. Reading through documents to find the best plan that fits your needs becomes a pain free task. Review collected by and hosted on G2.com.

What do you dislike about Mercer?

There are some bugs here and there, but certainly nothing that would be considered a deal breaker. Review collected by and hosted on G2.com.

Recommendations to others considering Mercer:

If you do not have many benefit options within your company, another software may do. But Mercer Marketplace should certainly be in the running. Review collected by and hosted on G2.com.

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Verified User in Human Resources

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Jun 12, 2018

"Thus far it's been a great experience"

Describe the project or task Mercer helped with:

We've partnered with them to enhance our brand awareness and client product knowledge. Review collected by and hosted on G2.com.

What do you like best about Mercer?

They're incredibly responsive and come with ideas. It's been a great opportunity to learn and grow. Review collected by and hosted on G2.com.

What do you dislike about Mercer?

Can't really think of anything - it's been a good experience, just still new. Review collected by and hosted on G2.com.

Recommendations to others considering Mercer:

As it is with any partner, make sure you have a solid and transparent communication with someone on your and their teams to ensure goals are clear on both ends. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Jun 13, 2018

"Mercer"

Describe the project or task Mercer helped with:

We reviewed service provider for benefits administration. Review collected by and hosted on G2.com.

What do you like best about Mercer?

The implementation team was very professional and customer service driven. Review collected by and hosted on G2.com.

What do you dislike about Mercer?

was not able to provide dedicated call center team. Review collected by and hosted on G2.com.

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