Memtime Pricing Overview

Sarah, we're delighted to hear that you couldn't live without Memtime after trying the free trial :) The integration with Toggl Track and the convenience it provides for our users is one of our top priorities. We appreciate your feedback on the cost and the UX, and we're dedicated to making Memtime even better for our users. Thank you for your support!

Hi, this is Niclas, Managing Director at Memtime. I was sorry to hear you had a bad experience with our app. So I researched your case and read all communications with our support team.

Unfortunately, I have to say that the points you mentioned in this review do not reflect the reality of the situation.

1. You deliberately bought the wrong plan

You had a free trial of Memtime Connect, which is integrated with your current timesheet provider, as you mentioned. The website explains what features can be found in what plan. After the free trial you decided to buy, and you voluntarily picked the wrong plan for your use case, despite the website preselecting the right plan at the time of purchase. It clearly shows that you would lose access to the integration with your current timesheet provider when you chose the Basic package. You could immediately solve this by upgrading back to the plan you chose for the free trial.

2. You didn’t allow us to connect your calendar

Memtime constantly requests access to your calendar because you didn’t give the required permissions to Memtime to track your calendar. We offered you a support call and help articles to solve this, and you refused.

3. Customer support has been more than helpful

Our team has explained everything to you in a very timely manner. They even prepared a custom Video Tutorial just for you so you can make the most of the Memtime Basic plan you purchased. We have a very personal customer support experience. Customers can book video calls and receive custom tutorial videos that suit their use case.

4. Nobody ever asked you to buy Memtime Premium

Just like Memtime Basic, Memtime Premium doesn’t suit your use case. We told you that you need Memtime Connect because it has the integration to Quickbooks Time that you chose to test during your free trial. The app's Basic plan offers automated tracking, CSV and Excel Reporting, even automation of time entry creation, and many other features. Premium, for example, contains telephone system integrations or Enterprise Admin features. You've never tried Premium. So we don't know how you concluded that people would have "basically nothing" without Premium.

5. The installation works just like any other app

To be honest, you can install Memtime blindfolded by simply clicking Next, Yes & Install a few times. Nevertheless, we are happy to offer help via video call and we have done so in your case. But you have decided not to accept help, which is fine. It seems to have worked, otherwise you probably wouldn't have bought it.

6. You chose a 2-year subscription to save money

Our app never requires a 2-year subscription. You can get all plans in a quarterly, yearly, or 2-year subscription. You save up to 20% with a yearly subscription and up to 33% with a 2-year subscription. So, you have made this choice, just like whether you want Basic or Connect.

To summarize: We have offered you every conceivable help and suggested solutions. You refused and insulted us at every step of the way.

Nevertheless, you are still our customer. If you contact us again, I will assign you a new support agent you have not been in contact with. The agent will help you upgrade the Memtime Connect plan and restore the Quickbooks Time integration.