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Market Leader Reviews & Product Details - Page 5

Market Leader Overview

What is Market Leader?

A pioneer in real estate lead generation and customer relationship management systems, Market Leader uniquely offers the power of several cutting-edge tools in one seamless solution – including a lead-generating website, full-featured marketing center, and robust CRM – with automated technology to simplify and grow your business. More than just an impression, Market Leader’s leads products distinctively offer a guaranteed number of exclusive monthly leads, not shared with other agents.

Market Leader Details
Languages Supported
English
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Product Description

Market Leader provides innovative online technology and marketing solutions for real estate professionals


Seller Details
Year Founded
1999
HQ Location
Bellevue, WA
Twitter
@Market_Leader
11,748 Twitter followers
LinkedIn® Page
www.linkedin.com
232 employees on LinkedIn®
Description

Founded in 1999, Market Leader wrote the book on lead generation and technology in the residential real estate industry. Today, Market Leader provides innovative cloud-based technology and marketing solutions for real estate professionals across the United States and Canada. The company serves thousands real estate agents, brokerages and franchisors, offering complete end-to-end solutions that enable them to grow and manage their businesses. Market Leader's subscription-based real estate marketing software – including websites, CRM, a marketing center with automation and thousands of professionally designed assets, and lead generation services – is powered by Smart Lead Technology, and helps customers generate a steady stream of prospects, plus provides the systems and training agents need to convert those prospects into clients and meet their transaction goals. For more information on Market Leader, visit www.marketleader.com.


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Recent Market Leader Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"Terrible Best to Avoid"
Nothing. They are a terrible company. Just read review on Reddit and google them.
Darien S.
DS
Darien S.Small-Business (50 or fewer emp.)
0.0 out of 5
"You don't get what you pay for!"
Absoluty nothing. Worst service I have ever signed up for in almost 10 years of Real Estate.
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
0.0 out of 5
"The worst company I have ever used."
I do not like anything about this company. They try to manipulate the terms of their contracts to make their customers pay more than what they are ...
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Market Leader Media

Market Leader Demo - Market Leader
Full-featured consumer website, CRM, and marketing center -- on any device.
Market Leader Demo - Market Leader
Professionally designed CMAs and Marketing Center
Market Leader Demo - Market Leader
Powerful automation to nurture leads into clients
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Have you used Market Leader before?
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Video Reviews

256 Market Leader Reviews

3.2 out of 5
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256 Market Leader Reviews
3.2 out of 5
256 Market Leader Reviews
3.2 out of 5

Market Leader Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Market LeaderQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Market Leader?

The automatic nurturing of leads is awesome and the generation is constant. Review collected by and hosted on G2.com.

What do you dislike about Market Leader?

The price can be steep but worth it in the long run Review collected by and hosted on G2.com.

What problems is Market Leader solving and how is that benefiting you?

Lead management and generation Review collected by and hosted on G2.com.

Ashley D.
AD
Realtor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Market Leader?

I don't like anything about this company. Review collected by and hosted on G2.com.

What do you dislike about Market Leader?

They promised to get me a website up within 24-48 hours. There were some road bumps, took almost 2 weeks. Once it was created I wasn't able to connect with my contact again. They had the name is my broker WRONG and no one responded to fix it. There was no picture, just a generic site that hadn't been changed from the template. It has been over a month and I haven't gotten a SINGLE lead.

I have spent hours on the phone trying to get my money back- the customer service people just argue with me about why they are going to "continue to uphold our end of the agreement." They haven't done anything in the contract they were supposed to do. Review collected by and hosted on G2.com.

What problems is Market Leader solving and how is that benefiting you?

None. They said they would fix my broker name and add a picture but won't refund me for the month that I have had to wait already.

I have wasted time, money, and my sanity trying to deal with the business. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Market Leader?

I can set up campaignns and quick emails...makes staying in touch easy Review collected by and hosted on G2.com.

What do you dislike about Market Leader?

Tecnical support is spotty...I have ongoing issues that have not been resoved.... Review collected by and hosted on G2.com.

What problems is Market Leader solving and how is that benefiting you?

staying in touch with existing ang prior clients...helps to grow my business Review collected by and hosted on G2.com.

Response from Emily Tanner of Market Leader

Thank you so much for your feedback! We strive to create meaningful relationships for our clients and we're glad to see you're utilizing the system to do just that. I would love to help you out with technical support. Please email me at learn@marketleader.com and we can schedule a time to review. Thank you!

Jennifer W.
JW
Managing Broker Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Market Leader?

I would say that Brad was amazing in assisting with setup and very informative when helping us select the best areas for target marketing! First 30 days of use and we have 3 under contract! The blessings!!! Review collected by and hosted on G2.com.

What do you dislike about Market Leader?

Sometimes we get leads with no numbers, we the lead live browsing on the site but have no way of engaging with them right there and then. I wish there was a live chat box or something to engage while they are live Review collected by and hosted on G2.com.

What problems is Market Leader solving and how is that benefiting you?

Generating leads! Review collected by and hosted on G2.com.

Response from Emily Tanner of Market Leader

We love to hear that the system is working for you, Jennifer! Thank you for your feedback. When a lead engages and registers with your website the system will automatically begin nurturing the lead on your behalf, ensuring no lead slips through the cracks. If you want to hear more about the automatic lead nurturing, let me know! Love the idea of a live chat and will take this back to our product team. Thank you!

RH
Real Estate Agent
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Market Leader?

Absolutely nothing. All the leads that I received and followed up on were not good leads or interested in doing any business with real estate. Review collected by and hosted on G2.com.

What do you dislike about Market Leader?

They will add on extra months to your "initial required" contract that you will have to pay and will continue to charge you regardless of intent to cancel. Review collected by and hosted on G2.com.

What problems is Market Leader solving and how is that benefiting you?

Market leader is supposed to supply good leads, but they are not. There is nothing they are solving. Review collected by and hosted on G2.com.

Beatrice M. S.
BS
Realtor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Market Leader?

The website 1st page was the only thing nice Review collected by and hosted on G2.com.

What do you dislike about Market Leader?

Leads are not any better than what you get from Zillow at the same price bracket. Lookie loos, who do not reply, neighbors checking out the homes listed in their neighborhoods. Not every single breathing person looking on the RE sites is a lead however, they are considered leads by Market Leader.

After 3 months I realized what I was getting from this expensive "leads site" and requested cancelation via email with the sales rep who signed me up. He said is a 6 months contract and have to wait. He reiterated that I do not have to call back to request the cancelation as he noted it on the account, which was a lie or he does not know what his company's policy is. At 6 months time I followed up to make sure the account is cancelled and stop the charges, he replied that I have to contact custome service to cancel....what? By now there's an addtional charge and the customer service rep would not even consider the emails communication with their sales rep in order to reverse that extra charge, and threatened that if I reverse it with my credit card they'll come after me for it and report me to collections. WOW! Review collected by and hosted on G2.com.

What problems is Market Leader solving and how is that benefiting you?

NONE, a financial loss for me. INCOMPREHENSIBLE SHEISTERS! Not accepting you have a lousy product and instead of reversing the fee after my request to cancel, they opted for a bad review Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Market Leader?

That I will never again be involved with them Review collected by and hosted on G2.com.

What do you dislike about Market Leader?

HORRIBLE experience!! They lie to trap you. They took $2700 from me for a 6 month ordeal. I’m on the road to deal with a death in the family and their rep calls me. “Hurry up and open your email so you can get your discount! Just reply yes confirm and I’ll handle the rest for you.” I’m driving cannot read this email but I go ahead and trust this lying pos. I receive “leads” or waste of time - with bunk emails, bunk phone numbers, names like “taresa mustang”, I want to cancel. They have horrible customer care and “sorry the buck stops here you have to fullfill your commitment, I was unaware I had one. I cancel with my bank and let them know this is breach of contract! Lies, the fact I only replied to and email as my thriving rep called. Market leader then says I signed and clicked a box confirming - I did not! The rep did for me! They robbed me of $2700!!!! Do not give this company a dollar!! They’re condescending pricks who do not care about you or your business with them. They should be check into for FRAUD ILLEGAL CONTRACTS THIEVES!! Not one lead was legit. Not one lead came through with accurate client info. They’re argument is, well you close just one and you get your money back. No. No I don’t. I’ve lost $2700 and 6 months of marketing time on that money I could have done myself! I would have felt better giving $2700 to a homeless person than market leader. Review collected by and hosted on G2.com.

What problems is Market Leader solving and how is that benefiting you?

They ripped me off!!! Review collected by and hosted on G2.com.

Amy Z.
AZ
Licensed Realtor
More Options
Validated Reviewer
Review source: Organic
What do you like best about Market Leader?

The customer service is outstanding and flexible to your needs. Korey really helps me understand the platform and in turn I've had lead success because of this. Review collected by and hosted on G2.com.

What do you dislike about Market Leader?

The downside was the time it took me to get things rolling but that was more me than Market Leader. I needed to be more diligent and check in daily with the site Review collected by and hosted on G2.com.

What problems is Market Leader solving and how is that benefiting you?

They have been generating business leads since 1999 so the leads are definitely active and real. Other platforms I use, the leads are not screened properly. Review collected by and hosted on G2.com.

Response from Emily Tanner of Market Leader

Amy, thank you so much for your review! We are always working to improve and increase opportunity for real estate professionals. We hope you will continue to reach out with any feedback you may have. Thank you!

James C.
JC
Realtor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Market Leader?

We didn't find any upsides. Market Leader wanted us to use their CRM when we already have one. We tried to get out of our commitment 7 days after we signed up and Market Leader Management wouldn't take our calls. We kept getting transferred to a lower level employee that couldn't make any decisions. Review collected by and hosted on G2.com.

What do you dislike about Market Leader?

Hard to get a hold of anyone. Leads were terrible, not vetted. No names to a lot of the leads, wrong phone numbers and emails. These leads were not vetted at all. Very frustrating. Worse money I've spent as a Realtor. Would not recommend Market Leader to any Real Estate Professional.

To add to the frustration, they just charged my credit card to extend our program, which I did not authorize or want. This is a nightmare. Review collected by and hosted on G2.com.

What problems is Market Leader solving and how is that benefiting you?

Market Leader hasn't solved any of our issues. Market Leader was not a benefit to us. It was an expensive mistake! Realtors beware. Tired of getting ripped off by these terrible companies that over represent their business and feed off Realtors. Review collected by and hosted on G2.com.

Georgeta T.
GT
Director of Finance
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Market Leader?

Nothing, no help lies and more Thus company does not deliver what they promised Review collected by and hosted on G2.com.

What do you dislike about Market Leader?

They gave unprofessional account managers. Charles Riggs flat out lied to me, forced more months of charges and no refunds for paid leads not delivered. Review collected by and hosted on G2.com.

What problems is Market Leader solving and how is that benefiting you?

They created more problems that solved. Worst experience in my life. Review collected by and hosted on G2.com.