Magentrix Customer Portals Reviews & Product Details

At Kiteworks, we use Magentrix for a number of different functions which all connect directly to our Salesforce environment:

1) Partner portal - allowing our partners to log cases into the Magentrix portal. This flows directly into our Salesforce Service Cloud environment and integrates pretty seamlessly. We use this for a number of functions:

Partners can log cases which flows directly to Salesforce.

Partners can access Tool Kits and register deals.

The Magentrix UI is very easy to configure and the integration to Salesforce is pretty seamless.

2) Customer portal - We also have the customer portal where partners can log deals and deal registrations.

3) Support - Their support is small, but very responsive. I am especially impressed by their CSM who is very responsive and is able to resolve issues quickly.

4) Costs - Quite affordable given the substantial offering.

5) Implmentation cycle - Again, is very configurable, and flexible. They have Sandboxes which are easy to connect to a Salesforce environment. Review collected by and hosted on G2.com.

Standard reporting can be lacking and can be limited to only Administrators. It could be eaiser to use. Review collected by and hosted on G2.com.

The ability to have a wide knowledge base that connects different departments to employees (Marketing,sales)

Great portal for employees Review collected by and hosted on G2.com.

The UI of the site might be a bit confusing but still it's easy to navigate Review collected by and hosted on G2.com.

The platform met our team's needs to deliver a valuable tool to our Clients. Review collected by and hosted on G2.com.

It took us a bit to get started and understand the project's timeline. Review collected by and hosted on G2.com.

Magentrix itself has proven to be a powerful platform. This is usually the best integration with Salesforce I've experienced. And you can add other integrations with an API or Zappier.

In my experience, many app/third-party companies tend to have a noticeable difference in customer service once you sign a contract with them. However, even after our first year and a half with Magentrix, their customer service is just as good, if not better, than it was before we signed the contract. And they constantly follow up with us to make sure we are getting the best use of their platform. Review collected by and hosted on G2.com.

The only problem we had was with SSO. But this was more of the provider's fault since they were outdated.

The only other complaint I have is that the user face of the customer portal is a little outdated and, to my knowledge, not very customizable. Review collected by and hosted on G2.com.

Magentrix has a large number of features and functionality available right out of the box for your portal solution, and their team is more than willing to help configure and customize anything that isn't! Their support team has always been extremely responsive with any issues we've encountered, and we feel confident that their team has our interests at heart! Review collected by and hosted on G2.com.

We would love to see more robust and easier to use reporting mechanisms. Review collected by and hosted on G2.com.

Magentrix offered a healthy balance of out-of-the-box functionality but also a lot of scope for customisation. Not only getting the Magentrix team to customise things for us but it has also opened up enough for myself and our volunteer developers to do stuff ourselves, which is really useful.

The Magentrix team had the ability to problem-solve alongside our needs, even though we were still learning about what our needs were, and had the ability to flex with us.

I'm really happy with the way things are going. It has been very useful to have the ability to just pick up the phone and speak with the team. The support desk, when we were going live, was just taking question after question to get everything sorted out. So all around, it has been really easy. It's much easier than it could have been… Our operations by nature are very difficult to deal with but the Magentrix team has made it as easy as possible for us. It has been much appreciated. Review collected by and hosted on G2.com.

I dislike absolutely nothing about this platform. Review collected by and hosted on G2.com.

Highly flexible and the customization options are endless. Review collected by and hosted on G2.com.

Due to the HUGE amount of customization options, sometimes it can almost be a bit overwhelming. Review collected by and hosted on G2.com.

Besides being a flexible and customizable system, their customer service is top-notch. It's always a pleasure to interact with their sales, implementation and support teams. Not only, our page looks great, but it is also fully integrated with SF, which makes life easier for our employees and customers. Their admin page is easy to navigate and their Report tool is very powerful! I highly recommend this product! Review collected by and hosted on G2.com.

Nothing that I really dislike at the moment. The system is very flexible, so they have been able to meet my requirements almost 100% of the time. Review collected by and hosted on G2.com.

Magentrix Customer Community was really built to meet the needs of enterprises and large businesses, with a self-service to help customers get support, access resources, and create a community Review collected by and hosted on G2.com.

Due to the breadth of customization needs, the implementation process for can be complex. Review collected by and hosted on G2.com.

Magentrix support is quick to respond and resolve issues. Review collected by and hosted on G2.com.

I wish they had more Salesforce expertise on staff. Review collected by and hosted on G2.com.