M-Files Reviews (273)

Reviews

M-Files Reviews (273)

4.4
273 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the metadata organization in M-Files, which simplifies document retrieval and management, allowing for quick access to files without the hassle of traditional folder structures. The intuitive interface and responsive customer support further enhance the user experience, making it easier to implement and navigate. However, some users note a common limitation with the steep learning curve for new users, particularly those unfamiliar with metadata systems.

Pros & Cons

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Sarah S.
SS
Sarah S.
Tax Peparer/Owner
Financial Services
Small-Business (50 or fewer emp.)
"Good Service for Managing multiple client's documents"
5/5
What do you like best about M-Files?

Just recently discovered this app and was not sure if that is something that I might use, but noticed that they have a trial, so decided to try, and it was beautiful since then, It's easy to navigate within the application, a bit harder to setup, but with support assistance it was okay. I really like their search, because now instead of hunting though folders, M Files organizes everything by what the file is, and not where I saved it. Literally just type in the key word and find what I need. Also it's good to have every edit I make saved, so I never loose older versions, even If I want to access if from my phone, I can, since they have an app for it, so it's a good organizer, especially for my Accounting Practice where everything must stay on track Review collected by and hosted on G2.com.

What do you dislike about M-Files?

Their cloud is quite slow compared to google drive I used to use. Review collected by and hosted on G2.com.

Karan S.
KS
Karan S.
Project manager
Computer Software
Mid-Market (51-1000 emp.)
"Effortless Document Management with Outstanding Support"
4/5
What do you like best about M-Files?

M-Files has become our daily driver, making it simple and hassle-free to locate documents and files by category and metadata. In my view, this is what makes it excellent for managing a large volume of files. The setup process is straightforward, and it quickly integrates with your Outlook and SharePoint, and the customer support is always helpful whenever any issues arise during daily use. The platform also offers workflows for approvals, information trails, and file versioning, which further enhance its usefulness. I'm more than satisfied with the overall performance. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

Overall, I truly wish there were a mobile application for this, as it would provide much greater portability. Review collected by and hosted on G2.com.

Tisha S.
TS
Tisha S.
USA Trophy
Small-Business (50 or fewer emp.)
"Very Organized and Compliance Ready software for Documents Management"
5/5
What do you like best about M-Files?

For Manufacturing store M-Files has definitely been a major upgrade in our documentation handling process. Everything like recipes, quality records, contracts and even some of our compliances. But thing that stands out the most is that it how it allows us not to worry about which folder something is sales in, we basically search based on what it is. Also their team was easily able to move all of our file into M-Files, simply brought everything together, and the time it took to do, was around a couple hours, where we expected at least a couple business days. And the last but not the least, is the auto workflow, where every update to anything is tracked, meanwhile previous variants stay accessible, so we can always roll back if needed. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

We faced some issues during workflows setup, main reason for that probably the my lack of knowledge. I am still learning, but I did need some time to get ready for onboarding. Thankfully we have an IT person focused on this, so he was doing the most of it. Review collected by and hosted on G2.com.

Teresa C.
TC
Teresa C.
Performace Artist
Music
Small-Business (50 or fewer emp.)
"Solution For My Singing Practice with Project Manangement"
5/5
What do you like best about M-Files?

Oh, they do their job very well. I was looking for something that can help with my projects materials organization, and found them. As someon who juggles design drafts, client notes, some creative assets now it got easier for files to get scattered across emails, folders and devices. They have a clear and searchable system Review collected by and hosted on G2.com.

What do you dislike about M-Files?

It was a bit hard to get along with this new "metadata" instead of traditional folders, it is different from the traditional storing I was used to. Review collected by and hosted on G2.com.

Aleta M.
AM
Aleta M.
Owner/Bookkeeper
Small-Business (50 or fewer emp.)
"Must-Have Tool for Your Files Security"
5/5
What do you like best about M-Files?

There is a lot I can talk about, but main things is that M-Files is well controlled, I can provide access to specific items in my documents pretty quickly, if any changes were made I can discard them, review previous versions of files. So It keeps me safe in case there is a mess up somewhere. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

Main challenge was getting used to the system's structure at first. They really have a lot of options and features. I am doing Accounting for some companies, so this type of the app is usually what I work with, but their functionality really surprised me. Also documents migration was not the best. Review collected by and hosted on G2.com.

Divesh K.
DK
Divesh K.
Senior System Engineer
Small-Business (50 or fewer emp.)
"A Very Powerful System for Finding Files, Once You Get Past the Learning Curve"
4/5
What do you like best about M-Files?

M-Files' metadata-based search has truly transformed the way our team works. Instead of spending time searching through countless folders, we can now locate any document instantly simply by knowing its type, such as a contract, a particular project, or a client name. The version history feature is also exceptionally strong, ensuring we always have access to the correct version of a document and allowing us to track every change with confidence. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

The main challenge lies in the initial learning curve. Team members who are accustomed to a straightforward folder structure, similar to what you find on a PC, may need some time to adapt to the metadata-based approach. Additionally, the user interface appears somewhat outdated and could be more user-friendly, particularly for those who are new to the system. While the mobile app is adequate for viewing files, it lacks robust features for editing or handling more complex tasks while on the move. Review collected by and hosted on G2.com.

AS
Aditi S.
Mirrors Media
Small-Business (50 or fewer emp.)
"Affordable, Powerful Storage with Exceptional Support"
5/5
What do you like best about M-Files?

M-file have the best powerful processor and storage services that gives very affordable and cheap services with best services quality without any issues. Their support team gives the valuable intend and fast support without any delay on quick resolutions. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

Their services make the work more easy and powerful for data sharing and collaboration with client and team both with M-files cloud environment. Review collected by and hosted on G2.com.

Kendra B.
KB
Kendra B.
Sr. Records Management Specialist
Enterprise (> 1000 emp.)
"M-Files Review: Pros, Cons & My Take"
3/5
What do you like best about M-Files?

M-Files makes it incredibly easy to find documents based on what they are instead of where they’re stored. The metadata-driven search eliminates wasted time digging through folders and ensures there’s only one version of the truth. I also like the built-in workflows for approvals, version control, and audit trails, which are critical for compliance. Integration with tools like Microsoft Office and Teams keeps everything in one place. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

The biggest challenge is the learning curve. Users who are used to traditional folder structures can struggle to adjust at first. Configuring metadata and workflows also takes planning. If it’s not set up well from the beginning, things can get messy. It’s powerful, but sometimes almost too customizable. Review collected by and hosted on G2.com.

Kartik M.
KM
Kartik M.
Lead
Small-Business (50 or fewer emp.)
"M-Files: Intuitive, User-Friendly, and Reliable Document Management"
4/5
What do you like best about M-Files?

M-Files is our go-to daily document management software for organizations like us that value ease of use. Its well-structured and intuitive features, along with a user-friendly interface, make it simple to complete tasks—many of which can be handled directly from the integrated dashboard. Because the user interface closely resembles Windows, implementation is relatively easy and hassle-free. We also appreciate the prompt customer support whenever any issues arise. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

Although M-Files is accessible on all devices, it still requires mandatory software installation and permission settings for portable use. Review collected by and hosted on G2.com.

SS
Shashi Shekhar S.
"Efficient Document Management, Needs UI Improvement"
4/5
What do you like best about M-Files?

I mainly use M-Files for document management and version control, which significantly helps me track, store, and organize all my project files in one place according to my needs. This centralization supports efficient client delivery and streamlines my workflow and approvals. One of the best things about M-Files is its highly organized system, making file retrieval extremely easy without needing to remember the specific location of every document. The version history feature stands out as it allows me to recover previous versions of files and track any changes, ensuring a tight management of revisions. Additionally, its integration with Microsoft Outlook and Office simplifies my workflows, and the mobile app enhances accessibility tremendously, allowing me to manage my documents on the go seamlessly. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

I feel that the user interface of M-Files could be improved as it appears a bit outdated and cluttered, which might be challenging, especially for new users. Additionally, the search feature does not always perform as quickly as I would like, which can hinder efficiency when retrieving documents. Review collected by and hosted on G2.com.