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eThink LMS
76 Open LMS Reviews
Overall Review Sentiment for Open LMS
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All of the people we have worked with care about us. They are genuinely interested in helping us provide the best possible experience for our Moodlers. Review collected by and hosted on G2.com.
It was a little daunting at first to lose control of the Site administration side of things, but we can still do everything we need to do and they are very quick to take care of things that only they can do. Review collected by and hosted on G2.com.
eThink has been very responsive to our needs. From coordinating our annual upgrades, to the fantastic support team, eThink has helped us stay current with our LMS and also worked with us and Moodle HQ to create our mobile Moodle app. eThink's webinars, newsletters and other communication with us has always proved timely and helpful to the mission of our college to deliver online education to our students, faculty and staff Review collected by and hosted on G2.com.
There is nothing to dislike about eThink Review collected by and hosted on G2.com.
They are an extremely timely and through support vendor. Their techs are extremely knowledgeable and helpful when troubleshooting issues. They always put the needs of their customers first and it is very obvious in their support energy. Review collected by and hosted on G2.com.
No compliments what-so-ever with this vendor. Review collected by and hosted on G2.com.
Blackboard Open has a great feature called the personal learning designer which allows you to automate several actions within Moodle based on events that occur in the course. This tool has been useful for delivering timely messages to students and faculty term after term, and unlocking course activities based on grade received, it has very useful features we've used regularly since first adopting them as a provider. Review collected by and hosted on G2.com.
We've been with Open LMS since 2011 when they were originally Moodlerooms. Over that time, the support from the company degraded significantly. Frequently, issues we were having with the LMS are pushed back to us as something we were doing wrong when we clearly provided evidence otherwise. Cases will frequently go unanswered for multiple days at a time and require me to escalate them to the next level by involving our customer success manager. Blackboard's recent sale of their platform to LTG leaves us hoping that more will be invested in the case of support but that remains to be seen. The final drawback we've had with open LMS is their locked down, hashed system that is shared by multiple users. If you're looking for open access to your data, find another moodle host or expect to pay exorbitant fees to custom code a solution. Review collected by and hosted on G2.com.
Fast response on support requests. Willingness to hold zoom sessions to work through tricky integrations. Review collected by and hosted on G2.com.
Lack of knowledge when eThink is facing loss of employees and our previous support people no longer work there. Review collected by and hosted on G2.com.
eThink is the bar by which I compare all other vendors I work with. Collaborating with eThink is more like working with an internal team, one who shares your vision and commitment to quality. They quickly respond to needs, are willing to work through multiple different solutions, and are populated by people who are exceptionally personal and immensely knowledgeable. We value their willingness to listen, be open about Moodle and associated vendors, and ability to recommend additional resources to help solve complex problems. I cannot recommend eThink highly enough. If you are in the need for a LMS they support they are the premier choice. Review collected by and hosted on G2.com.
The only thing I disliked was an issue with their previous host, Rackspace. Now that eThink has moved to a more premier host I have nothing worth noting. Review collected by and hosted on G2.com.
They either know the answer immediately or find it for you. Review collected by and hosted on G2.com.
They can be a bit pricey considering they are hosting Moodle, which is a free software. Review collected by and hosted on G2.com.
We were put in a really terrible situation with another provider that half way thru continued to fail to be able to deliver a working solution. 3 weeks before we planned to migrate to our new platform we connected with Ethink and gave them a ridiculous amount of requirements. They not only delivered our MVP requirements, but in addition we were able to deliver a myriad of additional features and functionality. We were impressed also by there extremely organized approach unlike our previous experience. Review collected by and hosted on G2.com.
The team is sometimes conservative in what can be done or what can be delivered, however, in my experience they always over deliver and exceed expectations. Review collected by and hosted on G2.com.
