Open LMS Reviews & Product Details - Page 2

The responsiveness of the employees to issues or concerns. They always go above and beyond when I reach out. Review collected by and hosted on G2.com.

Some issues that are a bit more about the system itself than about eThink. Review collected by and hosted on G2.com.

Fast, friendly, knowledgeable response to ticket submission. No request too small or too large. They take very good care of us. Review collected by and hosted on G2.com.

I honestly can think of no aspect of eThink's service I would want to change. Review collected by and hosted on G2.com.

We are the in the process of migrating to Ethink. So far what I like best is how clearly everything is documented along the way. It's clear that the staff at Ethink have done this many times and they are clear on what parts they know and if they don't know something, they state that clearly and then research it to provide a good answer. Review collected by and hosted on G2.com.

For us the price was a bit of a shock initially, but I believe the price is fair for the value that Ethink provides. Review collected by and hosted on G2.com.

The performance after migrating to eThink has been very stable, even during the times of highest use. The response times to support tickets is stellar, with professional and knowledgeable staff. In addition, eThink support looks ahead to complete updates and perform maintenance to prevent down time, yet are still very quick to respond if there is any down time. Review collected by and hosted on G2.com.

This really is not a "dislike", but rather a situation that users must become accustomed to. All administrative site level changes must be completed by eThink via support tickets. This can be challenging while setting up plugins or LTI integrations, however it has been pivotal in assuring the stability and security of the LMS. Review collected by and hosted on G2.com.

Partnering with eThink is like inheriting a highly-skilled, extremely positive digital learning support team. They provide an invaluable extension of your digital learning capabilities at a fraction of what the cost would be if you tried to replicate it in-house. Review collected by and hosted on G2.com.

n/a - eThink has been incredibly responsive and provides excellent value. Review collected by and hosted on G2.com.

They have been a very helpful group. Very knowledgeable, friendly, and always willing to help out with an issue or a question. They were the first company to help us in connecting our SIS with our LMS. Review collected by and hosted on G2.com.

Overall I would say there is nothing I dislike about eThink. The only item I think could use a little improvement is the ability to contact tech support via phone. Review collected by and hosted on G2.com.

During the latest budget cuts, I was handed the LMS Administrator duties on top of my job as an Instructional Designer. I don't even know what I would have done without the support of eThink during the transition and then moving forward. I feel like they always have my back and they make me "look good" at my institution because 99% of the time, we find a timely solution to whatever issue is at hand. The other thing I really appreciate is that even when my requests are sometimes short and curt due to my increased stress level, they always reply with positivity and friendliness. I feel like connected to my support and that makes a difference when you have such a small team at your university. Review collected by and hosted on G2.com.

I sometimes get caught in the middle between our SIS system and our LMS system with a lot of unuseful fingerpointing. Review collected by and hosted on G2.com.

Their turn around time is amazing. Most problems or questions are answer within the hour. We have a very old Student Information System at our college, it is constantly having issues and eThink helps us fix these problems. Review collected by and hosted on G2.com.

Nothing. There is nothing I dislike about eThink. Everyone I have interacted with at eThink has been terrific, technically sound and personable. Review collected by and hosted on G2.com.

We made a major push in 2018 to update our Learning Management System and vendor. After comparing all requirements, we selected Ethink and the totara product. Ethink had the most flexibility and determination to meet all of our needs. After realizing they would have to custom-build an integration for us, it was quickly and effectively done.

Since launching with Ethink, we have had a massive improvement in our user experience. The totara system and ethink service team means very rare outage or issue, and a quality product. Love the reporting options and exam stability with totara.

Ethink staff are very friendly, prompt, reliable and expert in finding solutions. I was extremely happy with our implementation team. They were quick and understood our requirements thoroughly, as if they were our own. The service team is great too! Fast and friendly, effective service. Review collected by and hosted on G2.com.

No concerns. I echo another reviewer's comment that a phone option would be great for service tickets on occasion.

Couldn't be happier with the Ethink package. Review collected by and hosted on G2.com.

eThink is a wonderful partner. They assisted us in launching a brand new LMS so quickly in the middle of a global crisis. Moodle Workplace has helped transformed how we approach educating our members. Review collected by and hosted on G2.com.

It's not eThink's fault, but there is a learning curve and we are speeding around it. We have made mistakes but always appreciate the support we receive from eThink as we work through them. Review collected by and hosted on G2.com.