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Loop Returns
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Loop Returns
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4.7 out of 5 stars
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Loop Returns Reviews & Product Details - Page 5

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Loop Returns Overview

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What is Loop Returns?

Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com.

Loop Returns Details
Discussions
Loop Returns Community
Languages Supported
English
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Product Description

With Loop, you can encourage customers to exchange for any item in your catalog with an experience that feels like shopping. So you’re able to retain revenue, delight customers, and keep them coming back.

How do you position yourself against your competitors?

We obsess over returns so you don’t have to. Designed to make merchants successful, Loop has everything you need to grow your ecommerce brand on Shopify by transforming your returns into retained revenue.

- Optimize return costs with Workflows, Logistics, Point of Sale, and more

- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges

- Protect against fraud using Workflows, Custom Rules, and Blocklists

- Provide a premium experience with at-home pickup and simple, self-serve returns

- Build confidence with Tracking and learn about shopper behavior with Insights

Seller Details
Seller
Loop Returns
Year Founded
2017
HQ Location
Columbus, US
Twitter
@loop
2,261 Twitter followers
LinkedIn® Page
www.linkedin.com
258 employees on LinkedIn®
Brett F.
BF
Overview Provided by:
Brett Fox

Recent Loop Returns Reviews

jillian B.
JB
jillian B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great return system"
loop stores all of the information you need to process returns and makes a seamless process for customers whether they are returning or exchanging.
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Game Changer"
When we launched Loop Returns our ticket volume decreased by 80%. We are a small team and managing returns on our own was beginning to get overhwel...
Read more
Elijah T.
ET
Elijah T.Mid-Market (51-1000 emp.)
4.5 out of 5
"Good"
What I like the best when I am using the loop website is how detailed it is and how easy it is to use.
Read more

Loop Returns Pricing

OFFSET
Free
ESSENTIAL
Starting at $155.00
ADVANCED
Starting at $340.00
See all 3 Loop Returns pricing levels
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Loop Returns Media

Loop Returns Demo - Returns, Tracking, Integrations, Fraud, Reverse Logistics
Loop is your all in one revenue recovery engine
Loop Returns Demo - Don't just save money on returns, make it rain
Build custom return policies that optimize your retention and delight your customers.
Loop Returns Demo - Offset returns software and shipping costs
Eliminate return software and shipping costs, including Return Bar® drop-offs
Loop Returns Demo - Integrate with your favorite Shopify apps
Loop integrates with 120+ of your favorite Shopify apps. After all, you can only be MVP if you’re part of a team.
Loop Returns Demo - Transform customer touchpoints into delight
From order tracking to workflows, Loop uplevels key parts of your customer journey
Loop Returns Demo - Enterprise security, expert support, guaranteed stability
We back your business growth, regardless of the size of the challenges ahead. Our top-tier security and compliance standards got you covered, so you can focus on your business.
Answer a few questions to help the Loop Returns community
Have you used Loop Returns before?
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62 Loop Returns Reviews

4.7 out of 5
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62 Loop Returns Reviews
4.7 out of 5
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4.7 out of 5
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Loop Returns Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for Loop ReturnsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Mike C.
MC
President
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Loop Returns?

I like how simple the process is for the customer service team and the consumer Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I don't like how you have to pay monthly. Would MUCH prefer to just pay for loop returns annually and save fees. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

It helps speed up the process. Review collected by and hosted on G2.com.

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Lyndee S.
LS
Social Media Moderator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Loop Returns?

Easy to use and user-friendly. It helps me work efficiently and provide resolution to customer's concerns. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

None so far since everything is working really well. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Easy return process and sending off a return label to customers. Review collected by and hosted on G2.com.

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Masha T.
MT
CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Loop Returns?

The limited effort on my part to. Automation is great Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Difficult to pause the service if needed Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

It's a good service if you have a high return rate Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Loop Returns?

Loop Returns allow me to check on the item's availability quicker than checking our inventory checker manually. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Sometimes, it gets slow so I need to reload the page and do it all over again. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

The problems that loop returns are solving are the returns and exchanges that our customers request. It benefits me in that I can quickly resolve their issue with only a few clicks. Review collected by and hosted on G2.com.

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JR
Ecommerce Operations Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Loop Returns?

Loop provides a platform that makes it so easy for customers to process an exchange or a return. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

We haven't found anything we dislike about the product. Anything we inquire about that would be beneficial has been on their product roadmap. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Loop solves for ease of use by the customer to return or exchange. Their analytics and reporting is priceless as it allows us to analyze many aspects of the business from our overall return rate to products with a high return rate. Review collected by and hosted on G2.com.

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Dan B.
DB
Customer Success Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Loop Returns?

Loop is so easy to use for both customers and our CS team members. We never have any issues and the analytics page is very useful to monitor exchange/return rates, revenue, etc. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Not necessarily a 'disklike' but Loop does not offer in-store returns or exchanges like some other return solutions do. However, for our business, that is not a problem. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Allowing for easy returns and exchanges and monitoring our return/exchange rates. Review collected by and hosted on G2.com.

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Elliott W.
EW
Customer Service Lead
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Loop Returns?

Simplicity and easy user experience! Great customer support. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

There's really no issues that we have at all! Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Self service on the customer side which makes our lives for CS really easy! Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Loop Returns?

Seamless integration to the customer. The platform is easy to use and update as we learn more about returns and the reason for returning. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

We have the product linked to our ERP which caused some hurdles during the on boarding. With our business in the special occasion space, we have a high return rate. While this is great for the tool, it's a bit pricey. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

With our business model, we see a high return rate. With Loop Returns we've given the customer a great, seamless, experience to submit and track her returned items. The exchange and shop now feature is great. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Loop Returns?

I like that Loop returns creates an easy process for customers. It also allows the company to track why people are returning things. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I dislike the account reps and team at loop who is unable to assist with issues and is very out of touch with our company account. Exporting and reading data from Loop regarding reason for customer returns are very cumbersome and not user-friendly. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Returns:

If you want to integrate Loop with POS returns, this is NOT the software for you. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Making returns process easier for customer service, so the customer can create the return label themselves. Allows the customer to start their exchange on their own. Review collected by and hosted on G2.com.

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Nichole R.
NR
Sr Manager of CX and E-Comm
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Loop Returns?

I love the Shop Now feature and easy exchanges. Our retained revenue has more than doubled! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

We have had some odd return issues with customers but they have been minimal outliers. Most everything has run perfectly smooth! Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Upselling has become so much easier and we have been able to hold on to revenue we usually lost to returns. Review collected by and hosted on G2.com.

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Loop Returns Categories on G2
Returns Management
Returns Management

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Pros and Cons Details
Loop Returns