Loop Returns Reviews & Product Details

The ability to navigate a quick return for an exchange or a refund without needing to contact customer service, it's very user-friendly and the resolution is handled quickly! Review collected by and hosted on G2.com.

There's not much to dislike but if I have to say, it would be the time limit you get to return the product after going through the portal, if that date passes then I can't go through it again. Review collected by and hosted on G2.com.

I like how simple the process is for the customer service team and the consumer Review collected by and hosted on G2.com.

I don't like how you have to pay monthly. Would MUCH prefer to just pay for loop returns annually and save fees. Review collected by and hosted on G2.com.

Easy to use and user-friendly. It helps me work efficiently and provide resolution to customer's concerns. Review collected by and hosted on G2.com.

None so far since everything is working really well. Review collected by and hosted on G2.com.

The limited effort on my part to. Automation is great Review collected by and hosted on G2.com.

Difficult to pause the service if needed Review collected by and hosted on G2.com.

Loop Returns allow me to check on the item's availability quicker than checking our inventory checker manually. Review collected by and hosted on G2.com.

Sometimes, it gets slow so I need to reload the page and do it all over again. Review collected by and hosted on G2.com.

Loop provides a platform that makes it so easy for customers to process an exchange or a return. Review collected by and hosted on G2.com.

We haven't found anything we dislike about the product. Anything we inquire about that would be beneficial has been on their product roadmap. Review collected by and hosted on G2.com.

Loop is so easy to use for both customers and our CS team members. We never have any issues and the analytics page is very useful to monitor exchange/return rates, revenue, etc. Review collected by and hosted on G2.com.

Not necessarily a 'disklike' but Loop does not offer in-store returns or exchanges like some other return solutions do. However, for our business, that is not a problem. Review collected by and hosted on G2.com.

Simplicity and easy user experience! Great customer support. Review collected by and hosted on G2.com.

There's really no issues that we have at all! Review collected by and hosted on G2.com.

Seamless integration to the customer. The platform is easy to use and update as we learn more about returns and the reason for returning. Review collected by and hosted on G2.com.

We have the product linked to our ERP which caused some hurdles during the on boarding. With our business in the special occasion space, we have a high return rate. While this is great for the tool, it's a bit pricey. Review collected by and hosted on G2.com.

I like that Loop returns creates an easy process for customers. It also allows the company to track why people are returning things. Review collected by and hosted on G2.com.

I dislike the account reps and team at loop who is unable to assist with issues and is very out of touch with our company account. Exporting and reading data from Loop regarding reason for customer returns are very cumbersome and not user-friendly. Review collected by and hosted on G2.com.