Loop Returns Reviews & Product Details

What I like the best when I am using the loop website is how detailed it is and how easy it is to use. Review collected by and hosted on G2.com.

What I dislike when I am using the loop website is none so far. Review collected by and hosted on G2.com.

I love the general functionality and ease of customization. Workflows are by far my favorite and I'm excited to see them further improve this function that allows you to get a bit more granular with products especially if you sell specialty items. Review collected by and hosted on G2.com.

I wish there was a more proactive approach to tackling issues or glitches and even more customization options. However, they do seem to be fielding feedback and working to add them. Review collected by and hosted on G2.com.

Returns before Loop were difficult because there was too much gray area. Loop allowed us to simplify and streamline the whole team! Review collected by and hosted on G2.com.

Nothing - its a great program and we will continue to use! Review collected by and hosted on G2.com.

I must say it has completely revolutionized our returns process in our e-commerce business. This software has become an invaluable asset to our team, streamlining the entire returns management process and providing a seamless experience for both our customers and our staff. Review collected by and hosted on G2.com.

I would love to see additional options regarding carrier integrations for international returns. Review collected by and hosted on G2.com.

I love how much we can do in loop. The program is easy and the new released features continue to keep funds in the business. Review collected by and hosted on G2.com.

I would love more data, a breakdown or notice of "hey you suddenly have an increase return rate of this product, color and size" as that is something I am watching. Review collected by and hosted on G2.com.

Super easy to use plus it provides easy-to-understand instructions that everyone can follow. Even my kids can easily follow the instructions here in Loop Returns. Plus our company has been using this for 5 years already and we will never use any other platforms except Loop Returns. I also like how it is user friendly and makes our lives much easier. We have checked other platforms, but by far Loop returns stand out from the rest. Review collected by and hosted on G2.com.

Too cheap! This kind of app needs to be at least worth more than it currently is. I don't think any other platforms are comparable to loop returns. We'll be sure to use it longer! Personally, I do not dislike anything about loop. It provides excellent service plus an easy platform to use. Our company is using Loop returns since day one and we are very thankful for this wonderful platform that you have made for all e-commerce companies can use. Review collected by and hosted on G2.com.

When we launched Loop Returns our ticket volume decreased by 80%. We are a small team and managing returns on our own was beginning to get overhwelming. We are so glad to have found Loop. Review collected by and hosted on G2.com.

Hopefully in the future, Loop will allow for 1. multiple labels to be created for an order that had more than one shipment 2. ability to purchase expedited shipping during the instant exchange process. Review collected by and hosted on G2.com.

The return process for our customers is easy -- so they are able to submit returns and exchanges themselves! Review collected by and hosted on G2.com.

Would love to be able to select indiviual returns that need to be manually entered on the backend. Review collected by and hosted on G2.com.

I love the automation of the software. Previously, everything we did was done manually, so to have it automated is a big help. Review collected by and hosted on G2.com.

I don't love some of the hiccups we've experienced over the two years we've used the product. We've had issues with exchange amounts because we offer products at sitewide discounts and promo-code options. Most recently, there was an issue where Loop was refunding more than what customers paid for products, it may have been solved, but we're not sure, and we don't know why that happened. Sometimes it's challenging to get ahold of our account manager or get problems solved. Review collected by and hosted on G2.com.

Loop is constantly releasing new features and improvements that allow us to expand and improve our post-purchase experience. We partnered with Loop when we were both small companies and have loved seeing Loop grow while we've grown as well. Their support team is always quick to respond, and we've loved the CSMs we've worked with! Review collected by and hosted on G2.com.

My biggest gripe with Loop is that we're not able to play with the data as much as I'd like. The analytics tab is often painfully slow, and sometimes the standard reports within Analytics and the standard reports you can download don't always cover the data I want to look at. It would be super helpful to be able to select the columns I'd like to export or have the option to create custom widgets within analytics.

We are also under pretty intense pressure from our executive team to deliver an in-store return system, so we don't have to do so manually. Although things through Loop are great for the eComm side of things, we'd also love to provide that same experience through retail. Review collected by and hosted on G2.com.