Loop Returns Reviews & Product Details

Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com.

Seller

Loop Returns

Discussions

Loop Returns Community

Languages Supported

English

Overview by

Brett Fox

Pricing

Pricing provided by Loop Returns.

OFFSET

Free

ESSENTIAL

Starting at $155.00

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Loop Returns Media

Loop Returns Demo - Returns, Tracking, Integrations, Fraud, Reverse Logistics

Loop is your all in one revenue recovery engine

Loop Returns Demo - Don't just save money on returns, make it rain

Build custom return policies that optimize your retention and delight your customers.

Loop Returns Demo - Offset returns software and shipping costs

Eliminate return software and shipping costs, including Return Bar® drop-offs

Loop Returns Demo - Integrate with your favorite Shopify apps

Loop integrates with 120+ of your favorite Shopify apps. After all, you can only be MVP if you’re part of a team.

Loop Returns Demo - Transform customer touchpoints into delight

From order tracking to workflows, Loop uplevels key parts of your customer journey

Loop Returns Demo - Enterprise security, expert support, guaranteed stability

We back your business growth, regardless of the size of the challenges ahead. Our top-tier security and compliance standards got you covered, so you can focus on your business.

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Shaun C.

CX Manager

Mid-Market (51-1000 emp.)

3/31/2026

"Loop Returns Turns Returns Into Exchanges and Retained Revenue"

5/5

What do you like best about Loop Returns?

What I like best about Loop Returns is how it transforms what is traditionally a friction-heavy moment — a return — into an opportunity to retain the customer and the revenue. The platform makes it easy to guide customers toward exchanges or store credit rather than straight refunds, which directly supports both customer satisfaction and the bottom line. It feels like a tool built with both the customer and the business in mind Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

One area where Loop can fall short is in handling edge cases — situations that fall outside the standard return flow. When a customer has a unique circumstance that doesn't fit neatly into the automated rules, the experience can feel rigid. That puts the burden back on the support team to step in manually, which somewhat undermines the self-serve efficiency the platform is designed to create. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Loop solves the trust gap that exists when a customer has a problem with their order. A clunky, slow, or unclear return process damages the brand relationship — sometimes permanently. Loop gives customers a clean, self-serve experience that feels intentional and on-brand, which actually strengthens trust at what would otherwise be a breaking point. The benefit is that a customer who has a smooth return experience is far more likely to come back than one who had to fight for a resolution. Review collected by and hosted on G2.com.

Elijah T.

Social Media Moderator

Mid-Market (51-1000 emp.)

11/7/2022

"Good"

4.5/5

What do you like best about Loop Returns?

What I like the best when I am using the loop website is how detailed it is and how easy it is to use. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

What I dislike when I am using the loop website is none so far. Review collected by and hosted on G2.com.

Ashley H.

Small-Business (50 or fewer emp.)

7/18/2023

"Good tool but needs refining"

4/5

What do you like best about Loop Returns?

I love the general functionality and ease of customization. Workflows are by far my favorite and I'm excited to see them further improve this function that allows you to get a bit more granular with products especially if you sell specialty items. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I wish there was a more proactive approach to tackling issues or glitches and even more customization options. However, they do seem to be fielding feedback and working to add them. Review collected by and hosted on G2.com.

Karagan O.

Founder & CEO

Small-Business (50 or fewer emp.)

1/11/2024

"Loop Returns was the solution we needed!"

5/5

What do you like best about Loop Returns?

Returns before Loop were difficult because there was too much gray area. Loop allowed us to simplify and streamline the whole team! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Nothing - its a great program and we will continue to use! Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

7/19/2023

"Efficient and Seamless Returns Management Solution for E-commerce"

4.5/5

What do you like best about Loop Returns?

I must say it has completely revolutionized our returns process in our e-commerce business. This software has become an invaluable asset to our team, streamlining the entire returns management process and providing a seamless experience for both our customers and our staff. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I would love to see additional options regarding carrier integrations for international returns. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Firstly, it streamlines the returns process, reducing manual efforts and minimizing errors, which has significantly improved the efficiency of our operations. Additionally, Loop Returns offers a user-friendly interface, making it easier for our customers to initiate and track returns, leading to increased customer satisfaction and loyalty. Another key advantage is the customizable workflow, which allows us to tailor the returns process according to our specific business requirements. This flexibility ensures that we can handle returns efficiently while maintaining our brand's unique identity. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

11/1/2022

"Loop has continued to improve the customer experience and our business side."

4.5/5

What do you like best about Loop Returns?

I love how much we can do in loop. The program is easy and the new released features continue to keep funds in the business. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I would love more data, a breakdown or notice of "hey you suddenly have an increase return rate of this product, color and size" as that is something I am watching. Review collected by and hosted on G2.com.

Response from Marisa Dell'Anno of Loop Returns

edit

Thank you for your feedback! We're so grateful that you enjoy using Loop and are happy with the new features we release! We will use this information to better ourselves and improve as we continue to grow!

Jake Oliver P.

Operations Support

Mid-Market (51-1000 emp.)

11/14/2022

"LOOP RETURNS. An easy to understand platform that everyone will be able to use properly and easily."

5/5

What do you like best about Loop Returns?

Super easy to use plus it provides easy-to-understand instructions that everyone can follow. Even my kids can easily follow the instructions here in Loop Returns. Plus our company has been using this for 5 years already and we will never use any other platforms except Loop Returns. I also like how it is user friendly and makes our lives much easier. We have checked other platforms, but by far Loop returns stand out from the rest. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Too cheap! This kind of app needs to be at least worth more than it currently is. I don't think any other platforms are comparable to loop returns. We'll be sure to use it longer! Personally, I do not dislike anything about loop. It provides excellent service plus an easy platform to use. Our company is using Loop returns since day one and we are very thankful for this wonderful platform that you have made for all e-commerce companies can use. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

It solves most of our financial related problems and it benefits us greatly because not only it makes it easier for us, but it also makes it easier for our customers. It also provide easier exchange and return process for our customers. The automated instructions are very easy to comprehend. We get outstanding excellent reviews from our customers for how great and easy the return and exchange process. It will also process the refund for the customer immediately therefore customers are very happy and want to come back and shop again. We'll be sure to recommend Loop Returns to all other friend that have businesses. Im sure they'll benefit from this! Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

7/18/2023

"Game Changer"

5/5

What do you like best about Loop Returns?

When we launched Loop Returns our ticket volume decreased by 80%. We are a small team and managing returns on our own was beginning to get overhwelming. We are so glad to have found Loop. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Hopefully in the future, Loop will allow for 1. multiple labels to be created for an order that had more than one shipment 2. ability to purchase expedited shipping during the instant exchange process. Review collected by and hosted on G2.com.

Valerie T.

Customer Experience Manager

Small-Business (50 or fewer emp.)

8/3/2022

"We love using Loop!"

4.5/5

What do you like best about Loop Returns?

The return process for our customers is easy -- so they are able to submit returns and exchanges themselves! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Would love to be able to select indiviual returns that need to be manually entered on the backend. Review collected by and hosted on G2.com.

Response from Marisa Dell'Anno of Loop Returns

edit

Hi Valerie! So happy to hear that you love Loop! We are SO glad to hear that you are benefiting from having customers process R&E's themselves.

Additionally, thank you for bringing your dislikes to our attention! I've notified Ash in order to better assist you.

We greatly appreciate your feedback!

Justin H.

Director of Daily Operations

Mid-Market (51-1000 emp.)

11/18/2022

"Pretty Good Returns/Exchanges Solution But Still Some Hiccups"

4/5

What do you like best about Loop Returns?

I love the automation of the software. Previously, everything we did was done manually, so to have it automated is a big help. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I don't love some of the hiccups we've experienced over the two years we've used the product. We've had issues with exchange amounts because we offer products at sitewide discounts and promo-code options. Most recently, there was an issue where Loop was refunding more than what customers paid for products, it may have been solved, but we're not sure, and we don't know why that happened. Sometimes it's challenging to get ahold of our account manager or get problems solved. Review collected by and hosted on G2.com.