LollyLaw Reviews & Product Details

Thank you taking the time to provide feedback Alycia. We appreciate it! Expect some updates soon to consolidate and simplify some of the billing functions. You are correct that we are also working on integrations with both a payment processing merchant for law firms as well as general accounting software. These are big ticket items and we will be keeping you informed as they get ready for release. We aspire for excellence and know it requires evolving to fit the changes that come in immigration law. We look forward to delivering more value to law practitioners like yourself.

Hello and thank you for your patience as we reviewed your feedback. As you know, we highly value customer input and regularly update the product for customers based on their needs. If there are specific things you recommend that would make billing better for you, please let us know at <support@lollylaw.com>.

The thing that had us a bit confused was that the “new” version came out in 2019 (three years ago at the time of this review) and has not been available for quite some time. We are glad you liked it, but it has been a while and the prior version did not have invoicing, customizable bank accounts, payment plans, or any of the modern-day conveniences that the current system now has.

Attorneys today, big or small, need to be able to track their work, bills and handle payments conveniently, but also do so in compliance with their bar association. Lolly provides the tools necessary to do this and in a simple to use interface. Whether you primarily do Flat Fee billing, trust accounting, or milestone billing, Lolly can do it. The system has a process to 1) review and approve charges, 2) generate bills, and 3) apply payments towards bills. These are processes that I think are very common to law firms, but Lolly has options to streamline these even further and do things for you like checking available trust balances before moving funds.

Here is a video I just made to demonstrate in under 60 seconds how one can do all the steps above - review & approve charges, create bills, and apply payments.

https://youtu.be/PuuB7a-2iQg

In addition, the system has simple-to-read invoices for clients that are available in both English and Spanish. There are even summary ‘Account Statements’ that help communicate to clients, in simple terms, their balances and payment history.

These are all things that were not in the old system 3 years ago. We were thrilled to add them because our customers said they needed them and wanted it to be convenient (to the extent billing, trust accounting, and handling client payment plans can be). We know that as an attorney, you have specialized skills to practice law, and while billing and accounting are essential to managing your practice, it might not be where you want to spend all your time. That being said, our goal is to provide you with the very best tools to run your business with a high degree of quality and efficiency. We aim to do so in every area including document creation and form filling, team and workflow, client communications, and of course billing too!

For example, we recently introduced payment plan tracking and payment processing. We are already at work on streamlining that further, making it easier (and cheaper) for your clients to make regular payments to you, either online or in person, and applying those funds to bills. We are excited to bring these value adding capabilities to you and, as always, if there are suggestions or specific feedback we can do to improve a function in the software, please let us know at <support@lollylaw.com>.

Hi Bernabe, thank you for taking the time to provide us a review. We appreciate it! There are a number of items you listed that I think can all be resolved rather quickly. I will go ahead and bullet out a few, but feel free to contact us at <support@lollylaw.com> in case I misunderstood any of the items you listed and we can walk you through how to take care of these.

- The list of Tasks (i.e. Workflow) will automatically be loaded in to the matter upon setting the 'case type' of the matter. The attorney has in their library a set of case types that they want used and they have defined the tasks in each. If there is a case type you are using without any tasks, check that particular case type in your library and update it with the tasks you want to be loaded in automatically when you open that kind of case

- the timer widget allows for multiple timers, but only one can be running at a time. If you have one running for over 24 hours, it will appear under the day it was started. We have added a way to jump to a running timer to stop/pause it and even view it under Schedule->Time Tracking

- The applicant's current employer will print on Part 8 section 1. If there is a work history in the contact's profile, the prior employers will print in the subsequent sections.

- It sounds like you updated some information related to the attorney and synced it back to their profile. If that is what happened, then have the attorney update their profile with the correct information so that any new forms you pull their data into will have the correct info.

- When in Documents tab, the system will display the known files/folders that are in your 3rd party cloud storage. If you have been working in that 3rd party storage (ex. Microsoft OneDrive) and upload files directly there or changed the names of file, and you want Lolly to pick up those changes, then all you need to do is click the 'sync with cloud storage' button in the Documents area. It is a button that looks like a cloud with a refresh icon in it. Lolly will pull the latest in that location and display it on screen for you.

Again, feel free to reach out to us at <support@lollylaw.com> with any questions and we would be happy to help with these items.

Hi Gabriela, Thank You for taking the time to provide us a review. We really appreciate it! It sounds like you interact with clients a lot during the day and need a way to quickly check notes and add reminders/to-dos if there is anything that needs followup. We do have a 'Task' area, which might be helpful for things that need to be done on a deadline or assigned to someone else in the office, but if you could let me know a little bit more about your needs, I would like to see if we can accommodate. Feel free to reach out to us at <support@lollylaw.com>

Hello Cinthya,

Thank you so much for taking the time to provide your feedback on the software. We appreciate it! It sounds like you are enjoying using the program each day which is awesome. If at any time you have suggestions for us, or need something in the software to help you and your staff, let us know and I would be happy to take care of it.