160 LogicGate Risk Cloud Reviews
Overall Review Sentiment for LogicGate Risk Cloud
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We are at the implementation phase, have just gone live with the Risk module. The best part are the team that go alongside us in building the application, who are approachable, friendly, and accommodating. Review collected by and hosted on G2.com.
It needs to be integrated with platforms like O365 (apparently this is being done) and allow email notifications to be customised to the customer's email domain. Takes a bit of getting used to the terminology and there are times when clarification is required otherwise the workflow can go wrong. Review collected by and hosted on G2.com.
After 2-3 sessions of power user training, with a reasonable amount of guidance from the support team, an administrator can easily configure, make changes and update any functionality in real-time.
Contacts from LogicGate have been responsive and supportive in answering questions, especially our BD, Ariana Guerra.
The aesthetic appearance of the dashboards and various reports is appealing to end-users and can color-code risk ratings. Review collected by and hosted on G2.com.
It might be my personal preference, but I wanted to enhance a couple of functionalities:
1) Now, I cannot get a printed PDF file that has all the information I need in a presentable manner.
2) In the "my work" section of the homepage, critical information such as "project name," "timestamp," etc., are missing. As a result, it is hard for my team to locate the records they need. Review collected by and hosted on G2.com.
The fact that LogicGate is customizable and can be utilized by multiple departments within our company Review collected by and hosted on G2.com.
I do wish that there was a "previous" or "back" button available for cases where a field is missed on a previous screen when entering information into LogicGate. Review collected by and hosted on G2.com.
Our LogicGate team took the time from the beginning to listen to our needs and work with our team to help build a tool that not only meets our needs but exceeds our requirements. Their flexibility during the implementation/build phase was fantastic. Quick responses and thoughtful interactions helped us understand the process. Review collected by and hosted on G2.com.
I honestly don't have any dislikes. The process has been outstanding to date. Review collected by and hosted on G2.com.
The application:
LogicGate provides you with a set of tools to create tailored proceses for whatever business needs.
A simple and intuitive UI makes designing and working in Logicgate easy (there is a learning curve).
No time to dive in and become a power user? LogicGate has a multitude of off-the-shelf processes (vendor management/TPRM) to choose from.
The Company:
A galaxy of articles to get you started + training videos,
Real-time tech support. LogicGate's support is nothing short of incredible.
Regular emails and sessions that cover updates, changes, and new features. Review collected by and hosted on G2.com.
Some functionality is missing that would make working and using the application a bit easier. For example, a separate tab for global fields to create, edit and see where those fields are used. Another example, it is currently not possible to provide granular access to the reports tab. Thus, if you need access to one report or dashboard, you are granted access to them all. Review collected by and hosted on G2.com.
The flexibility of the system set-up - we could build processes the way we need them to work for us, instead of molding them into a pre-made box. And it was easy and straighforward to do! Review collected by and hosted on G2.com.
Nothing particular. Implementation was very hands-on from our side, but I understand that this is an absolute necessity for a highly-customized result. Otherwise, the software is performing exactly as expected. Review collected by and hosted on G2.com.
It's true: LogicGate is totally customizable, down to the subsections you make for the forms you make for the workflows you make. It's customizable down the the layout you pick for end users to link certain attributes to (I wanted my stakeholders to link a control to a policy, snd I could customize how the policy fields (ID, Name, Owner) pop up for that person during the control evaluation phase.
I also am obsessed with their personnel. Frustrated with your inability to see something clearly? Using the intercom chat it's as easy as slacking a coworker (unless you're like me and am currently the only person in your org supporting this application). Chatted with Dylan the whole day on and off, and was never turned away. Review collected by and hosted on G2.com.
I couldn't find documentation as readily available for the small questions as I could for the big ones. "When do you reach out to your implementation specialist?" "When do you reach out for customer support?" "How do you go live?" Maybe it is out there, but I couldn't find it as quickly as I'd like. But then again, talking to CS was very helpful. I would really recommend doing the full implementation otherwise you'll be left 5 months after purchasing asking questions you could have gotten out of the way sooner. Review collected by and hosted on G2.com.
What I like best about LogicGate is its usability, flexibility, and visibility across modules.
I thought it was easy to pick up because I didn't have to learn how to code. Once I played around with some of their templates and got the lay of the land, I felt it was simple to structurally change my workflows to move more logically, display information more conveniently, and ensure that my team captures the correct information at the right step in the process.
I also like the visibility that it provides for each record. Using LogicGate as my source of truth, I can link my controls to my risks, policies, regulations, etc., and vice versa. The information is far more accessible and easy to find relative to before. Review collected by and hosted on G2.com.
For me, two things would be beneficial for LogicGate to update and include as functionality:
1) I am currently unable to make date-based calculations in the system. For example, I cannot make a calculation based on a date field that would display how long a record has been open.
2) Some of the reporting functionality needs to be further developed. For example, I still need to export some data to make layered charts (i.e., a bar graph with a line graph on top of it). Secondly, I cannot filter data based on date ranges (i.e., only show me records created in Q2 2021). To do something like that, I would need to create a field for the user to flag the record creation date as Q2 2021, which would be redundant with the existing date field. Review collected by and hosted on G2.com.
1) User Interface - easy to use and train
2) LG Support Team - creative solutions for some of our more complex processes Review collected by and hosted on G2.com.
There is an opportunity to add complexity to workflows through adding the ability to add cross-application workflow features. Review collected by and hosted on G2.com.
All of the resources that are available to manage risk. Review collected by and hosted on G2.com.
It would be nice to have more control of color and more complex visual options for the dashboards, like a heatmap. Review collected by and hosted on G2.com.
