Lodgify Pros and Cons

1. Website Creation: Lodgify provides a user-friendly website creator, designed per needs of vacation rental businesses.

2. It comes as bundled with Booking Management, as addon.

3. Online Payment is already inplace, masking it a complete pakage.

4. This solution seems to be quite robust and scalble with good reach of customer end Review collected by and hosted on G2.com.

1. Efforts are required to start working on this tool, so yes a learning curve is there.

2. For a giant propert mamangemnet firm this tool is not best fit, though its perfectly fome for those who manages small and mid property ownership

3. Tool is dependent on network availability. Review collected by and hosted on G2.com.

The team makes the product.

This is a leading rental management tool, and I have tried a few, the differences are really minimal.

So why am I leaving 10 stars? The team.

The team proactively reached out to me when one of my rentals were having issues, did not mention that I had made a mistake during the enrollment, and generally were supportive of me and my business.

Something will go wrong. When you choose any product. It's just a fact of life. What matters here is that it is resolved before you even think to check your email. I don't know how, I thought their enrollment was automated (it is, I had just mistyped something) -- nevertheless, a real person picked it up as fast as an automated system would.

No, I'm not kidding, I'm being paid for this review, but as a technology professional, I could not tell, nor did I expect, that a real person picked up my request within a minute. Not to put any pressure on you Lodgify :) If you enter all the details correctly, it will just work, but if not, it will just work.

They knew the intricaties of the Booking.com system I was using, and despite Booking.com being trash, they managed to work around it. I don't even open the awful Booking.com app. I just use Lodgify. It lets me actually charge a guest's card. Booking.com... does not, even though that's the minimum you would expect. Lodgify makes up for the inadequacies of Lodgify, but does charge a fee unless you are on the pro plan, though having lost about a hundred before I started Lodgify, I don't mind paying this, knowing I can upgrade to fee-free if I make a certain amount of bookings, it's all about saving time, and I definitely save that 1% in stress and time.

I don't even use the excellent Airbnb app, I just have Lodgify installed, I have never needed more. At first I didn't trust it fully (as you shouldn't) and checked all apps, but after a while, as there were no issues, and everything was synced quickly, I decided to stop checking Airbnb and Pulse apps. I LOVE having a single-pane-of-glass to manage my business.

When you open up the TypeForm page to link a connection, suspend judgement for a moment, it looks like a survey that is picked up by a real person, and you think you'll have to wait for a few hours. THIS IS AUTOMATED. So rest assured, it will be added within 5 minutes.

Unless, of course, like me, you fat finger something, then a person will pick it up and remedy it if they know what you mean, but they are very careful, they double-check everything. That being said, they will not ask useless questions.

tl;dr amazing team, product is automated, product makes up for the no-doubt-awful systems you will be linking into it. Review collected by and hosted on G2.com.

There is a 1% fee on top of the Stripe fee when using Stripe. I don't think it costs them anything to do, yet they charge for it. I would not mind a flat fee, but I don't think they should be entitled to a percentage.

HOWEVER, and this is a big HOWEVER: I do not understand how Booking.com works, I think if a person must make the payment manually, a Lodgify employee, as there needs to be a captcha, it makes sense to charge, though unfortunately I must still make the statement that it should not be a percentage.

I suppose it assures people that they will always make 99%, and this may not always be the case when they use a flat fee, so it may all balance out. Review collected by and hosted on G2.com.

The program works well and is user friendly after getting to know some of it. It definitely saves me time and effort. Works well with most other programs. They answer the phone and help with problems. Review collected by and hosted on G2.com.

The system is limited and doesn't integrate perfectly with the other programs. They don't explain the problems much. Review collected by and hosted on G2.com.

Simply put, I would not be using Lodgify if it weren't for their booking widget. They've invested time/energy/effort into their direct booking site customization + booking widget. That's the sole reason I'm using lodgify as other alternatives (mainly guesty) are lacking in this area. That said, the core components of this PMS are severely lacking and/or have bugs littered throughout the product. Review collected by and hosted on G2.com.

- Pricing. Lodgify is too expensive at the middle tier. Upgrading to the ultimate tier boosts the costs even more for features that should be in the core pricing tier.

- Lack of any usable analytics in the professional tier. Even though I'm spending upwards of $700/year for 2 listings, I'm still forced to download a CSV and sum up my earnings in a manual spreadsheet. This is how analytics was done for software in the late 1990s, not today.

- Bugs littered throughout the product with little transparency from the developer team about what was fixed in the most recent release.

- Support doesn't have live chat and takes roughly 24-48 hours to respond to a simple email request that should be a simple question. Review collected by and hosted on G2.com.

If you're new to the vacation rental business lodgify is a great way to start. The platform takes care of a lot of stuff that you'd otherwise have to learn how to do yourself. It saves time at the beginning. Automation is also a huge plus. I can't compare with others but I've had a great experience so far Review collected by and hosted on G2.com.

The fact that I can't set up everything on lodgify and rely on it to sync with all OTAs. For booking, there's A,B, C that i need to set up on booking itself. For Airbnb it's X, Y and Z. You need to remember a lot of stuff, but I guess that's not lodgify's fault. And they do a great job at offering tutorials for every issue or question you might have Review collected by and hosted on G2.com.

I signed up for this platform due to the price. Rest assured, just because it is affordable, Lodgify does not compromise on quality. I appreciate the quick responses from the engaged customer service team, the platform is very easy to use (my first PMS experience) and they make integration easy. 10/10 Review collected by and hosted on G2.com.

The website building tool could have more templates Review collected by and hosted on G2.com.

Choosing Lodgify as our booking engine and channel manager has been a game-changer for my business. The booking engine and channel manager were my main challenges, but with Lodgify, everything synced seamlessly.

The LITE program allowed me to start with minimal risk and upgrade my facilities based on feedback.

The ability to adjust my product features in response to real-time feedback has been precious. Review collected by and hosted on G2.com.

While I've had a fantastic experience with Lodgify, a few areas could use some improvement. The entry cost of 3.9% for the LITE program might seem a bit high for startups like mine.

It would be great if Lodgify could provide initial technical support during the setup phase, even if it's just for a limited number of hours. Review collected by and hosted on G2.com.

1) With the help of Lodgift you can sync your calendars and rates for property very easily to manage and increase number of bookings without any brokerage.

2) It gives you multiple options for processing payments with verified payment providers like paypal, credit cards etc. Review collected by and hosted on G2.com.

1) Initially I found dealing with the customer support team is frustrating but I got the answer so all ok.

2) The pricing for starter license is charging some percentage with each booking which I think can be reduced. Review collected by and hosted on G2.com.

1 point of contact for my team to see all bookings Review collected by and hosted on G2.com.

When links are broken it's hard to repair Review collected by and hosted on G2.com.

I love the automated messages and the support Review collected by and hosted on G2.com.

Nothing yet. It is expensive for the full service but it's worth it for the support alone Review collected by and hosted on G2.com.