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Lodgify is simple to use and pretty self-explanatory once you get into the details. We love the built-in website builder and quick response times from the support team. We've had some difficulties transitioning over/connecting our other channels, but it all worked out in the end, and now we use Lodgify 'full-time' for both our vacation homes. What we love is that the software has its own API, making it possible for us to get data directly instead of more difficult ways while still with Booking.com. Review collected by and hosted on G2.com.
Once you start working with it, you see that it's still a bit rough around the edges, such as being able to see the placeholder strings when the website isn't loaded in fully, having to log in every time you access the page, or being brought back to the home page of your dashboard when you want to access payment settings (no redirect after logging in again). When starting out, connecting your Booking.com to the platform is difficult as you need an onboarding call that would cost you $25 if you couldn't make it, had to leave in the middle, or didn't cancel 24 hours prior. Another thing was not having Booking.com children included in the number of guests in your vacation rental.
In the end, the company is a startup and still has some things to 'iron out' but with the very helpful support team and their wiki, we've come to love it. Review collected by and hosted on G2.com.
38 out of 39 Total Reviews for Lodgify
Overall Review Sentiment for Lodgify
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Easily manage all platforms in one place Review collected by and hosted on G2.com.
Been on lodgify 3 months. A lot of nuances. Lodgify creates a multitude of problems as a host.
-We had an airbnb guest who wanted to cancel their 7 night reservation just before new years, and we had to contact airbnb for this. Airnbnb can sometimes take days for a response, and we wanted to open the calendar on other platforms so someone else can book. Lodgify then assisted with the dis connect. We assumed airbnb would be offline completely, turns out we were wrong. Neither were we able to unblock other platforms due to the complications with this PMS, resulting in empty calendar. First, if you need to dis connect lodgify from airbhb or vrbo for any reason, the system will change the price on entire calendar to its own setting, a much lower price than even your base price when listing was created. This caused us to have many cheap bookings. On top of that, we could not even change the price on airbnb once it was dis connected. We had to unlist it completely to stop guests from booking.
-We also had VRBO listings with no cleaning fee, even though we added one. The lodgify staff is supposed to check and make sure everything is in place at on boarding and did not do this. Many people booked without a cleaning fee.
-Lodgify did not advise us that merchants will charge a 3% fee, even if a booking is cancelled on VRBO. We had multiple situations like this for reservations between $3k-$5k and lost hundreds of dollars.
We had an emergency and had to immediately dis connect a listing due to discrepancies with the city. So naturally we went on each platform and dis connected. Turns out the properties were still live (we had no idea) which caused us A LOT of additional issues. Review collected by and hosted on G2.com.
Nothing, this company is a rip off you will not get any bookings, it want keep you calandars sinker properly, if you try to cancel it won't work and 8 months later they will still charge you for a full year you don't sign up for and they won't refund you Review collected by and hosted on G2.com.
Customer service is a joke, they don't listen and just repeat themselves like an AI bot. Useless garbage service that doesn't work well and is hard to cancel. Review collected by and hosted on G2.com.
After a little while trying to find my way around the site to find what i wanted (an external widget), I thrw up my hands and asked for help. I was comparing Lodgify with two other platforms and was ready to go with which ever gave me the best and quikest solution. Lodgify seemed to be the most responsiove and booked in a call with a consultant. The lady was super friendly and patient and showed me what I needed. In the end, I still have some work to do to fine tune but knowing I have support at hand, I will persist. Review collected by and hosted on G2.com.
Difficult at first to try and find the external widget and too focused on pushing airbnb accounts. Review collected by and hosted on G2.com.
DIY Website
Reporting (Have to pay extra for that though)
If you have 1-3 Units and only run off of your website, Airbnb, and maybe VRBO...Lodgify might be a solution to get you up and going. Anything more than that should be moved to a more robust platform. Review collected by and hosted on G2.com.
Dislike just about everything else.
My property has 11 units and having texting communincation is VITAL. Lodgify is smart enough to agree with how important SMS is to guests in today's world (read their post here https://www.lodgify.com/blog/vacation-rental-text-messaging/ )....G2 won't let me share the portion directly from the blog post, but read the last paragraph in that link under "What to Take Away". Tell me why a business touts how important a very specific feature is BUT they don't actually offer it or have it on the road map to offer it in the future. REMOVE THE MISLEADING POSTS FROM YOUR WEBSITE OR GET WITH THE TIMES AND ACTUALLY OFFER A USEFUL FEATURE.
I was misled. They don't offer SMS. You can use Zapier to automate it (terrible idea) or use one of their two integrations (Enso Connect OR Dack). While in mid-onboarding, I found out that SMS was not actually an option, I was forced to stay in the contract and use one of the two expensive integrations listed above. Without going into too much on that experience - I'll just say it was terrible. I'm swtiching PMS after only 6 months...and I paid for the full year. I'd rather lose 6months of money than have to deal with Lodgify and their crappy integrations any longer.
If you're running 1-3 units and don't care about texting...great. Try Lodgify (although I'm sure you'll find something else to disappoint you). If you're wanting to offer your guests a modern experience and text them, don't even think about using Lodgify. Use a PMS that has SMS messaging built in natively. I'm personally moving my business to Resnexus but would also recommend Cloudbeds or Hostaway.
Oh, and their second biggest flaw? Customer Service. Maybe it's a better experience if you're located in Europe but it's not great in the US. Good luck waiting for email responses or long phone queues. Review collected by and hosted on G2.com.
A competitor was recommended to me before I knew about Lodgify. After a horrible experiece, I found Lodgify and I have been singing their praises ever since. The UI is very intuitive and I became comfortable with it very quickly. And, I love Lodgify's support model. Being new to the rental business and new to PMS solutions, Support is very important to me. The best thing is that Lodgify contacted me first and proactivly set up meetings to explain everything and ensure my success. That is so impressive! Review collected by and hosted on G2.com.
I have not found any downsides yet.. but I'm still learning. Review collected by and hosted on G2.com.
We went from being held back by AirBNB to in control of our own bookings! Occasionally, AirBNB would not authorize a booking or hold our account until an issue was resolved. Now we can offer direct bookings and VRBO booking options to our best guests. We love the ease of use of Lodgify, and how their customer support made it easy to implement both direct bookings and VRBO integration. We now only use Lodgify's interface every day. It allows us to integrate different booking sites and our own direct bookings into one calendar. Lodgify offers every feature that the other booking sites use and allows you to control it from one place. We are now looking to add another property since we can manage everything much easier with Lodgify. Thank you George and the Lodgify team for always being available for help. Also, you will want to have the free walkthrough when you sign up too, it helped make the transition easy for us. Review collected by and hosted on G2.com.
There are no downsides, you can control a great deal of information for different booking sites using Lodgify. Review collected by and hosted on G2.com.
I enjoy the prompt responses from Lodgify and the simplicity with which they communicate. The ease of getting straight answers! Review collected by and hosted on G2.com.
So far, I haven't found much. There are a couple of minor features, such as scheduling complex triggers for messaging, but honestly nothing that would deter me from using them. The great outweights the minorly inconvenient. Review collected by and hosted on G2.com.
Lodgify integrates well with Airbnb and VRBO. The software is mostly stable. Lodgify is easy to understand and navigate. The Logify team is responsive and communicates well. Review collected by and hosted on G2.com.
One aspect of the Lodgify calendar has caused us problems. This is the calendar blocks we create manually. Graphically they do not match the booooking sytem blocks and causes confusion with my staff. Lodgify was responsive to our requests for changes and we were on two or more conference calls with them. They finally corrected it once for a day then if reverted back to the original graphic. Review collected by and hosted on G2.com.
I love how intuitive the Lodgify web interface and mobile apps are. Review collected by and hosted on G2.com.
I find the website builder a little confusing and less user friendly than the rest of the app. Review collected by and hosted on G2.com.
1. Website Creation: Lodgify provides a user-friendly website creator, designed per needs of vacation rental businesses.
2. It comes as bundled with Booking Management, as addon.
3. Online Payment is already inplace, masking it a complete pakage.
4. This solution seems to be quite robust and scalble with good reach of customer end Review collected by and hosted on G2.com.
1. Efforts are required to start working on this tool, so yes a learning curve is there.
2. For a giant propert mamangemnet firm this tool is not best fit, though its perfectly fome for those who manages small and mid property ownership
3. Tool is dependent on network availability. Review collected by and hosted on G2.com.
