Top Rated LoanPro Alternatives
Easy to uses. The integration options are also a huge advantage, as it connects well with other software and tools, which simplifies managing data across platforms. Review collected by and hosted on G2.com.
The interface can feel a bit complex and overwhelming at first, especially for new users. Review collected by and hosted on G2.com.
18 out of 19 Total Reviews for LoanPro
Overall Review Sentiment for LoanPro
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They offer a lot of customization in terms of data models. They have even helped us get set up for being able to access our data directly for making our our reports/APIs and other needs.
We have good direct access to the LoanPro team for troubleshooting and questions and people respond quickly. Review collected by and hosted on G2.com.
The customization also leads to some confusing data structures and not always easy to know where to find what we need. There's not always consistency between the data/APIs. While we've worked out some better communication patterns, we find things will break with. No notice of changes other than our systems error and we have to ask "did something change?" When we get direct access to folks on the technology side, things do tend to go a bit smoother.
The UI is not super intuitive (in my opinion) and feels a bit dated. Review collected by and hosted on G2.com.
LoanPro's biggest strength is in its people and in ease of Implementation. The LP Team has been great to work with and is always very responsive to our needs. I have yet to encounter a situation or question that they wer eunwilling to work through with us. Everyone I have worke dwith has been a great partner, always takign the time to ensure we have waht we need. Review collected by and hosted on G2.com.
There really is not much to dislike. When we first began using LP, there were times that the navigation was not as intuitive as I had hoped, but as their product (and our experience) evolves, the navigation seems to as well. They certaonly do not have the "if it is not broke don't fix it" mentality, as they often push out enhancements and features to aid in ease of use. Review collected by and hosted on G2.com.
What I appreciate about LoanPro is their extremely friendly and helpful account support. I worked with a really excellent team of people who worked very diligently to ensure that I understood any issues with my portfolio and how they could be best resolved. If there was anything that required troubleshooting, my account management team would make themselves available for calls to ensure that the solution was understood by both parties. It is from their partnership that I credit my loan servicing knowledge - they made me better at what I already do and that level of detail is invaluable. Review collected by and hosted on G2.com.
It took some time to build up the best communication pathways that worked for both of our teams. However, once we communicated those standards, we were able to troubleshoot quicker and discuss needs more efficiently. Review collected by and hosted on G2.com.
Is very easy to use the available API and there are some good integration with payment processors and communication services like sending notification to our customer after an specific event is triggered. Review collected by and hosted on G2.com.
Some APIs are locked or not well documented, but the IT team can help with that. Review collected by and hosted on G2.com.
Highly customizable, we rely a lot on their APIs and love the robustness of their integrations. They have a great team too with good response times. Review collected by and hosted on G2.com.
No comments really, if we were to not use their APIs, I think the platform would not be as useful to us. But this is not the case. Review collected by and hosted on G2.com.
LoanPro customer service support is always quick to repsond and very helpful with our requests or questions. The software is easily customizable and the API functionaliy makes for seamless integration. Review collected by and hosted on G2.com.
Not the most intuitive software, but the rebost knowlege center contains most information needed. Review collected by and hosted on G2.com.
Robust and user-friendly APIs for feature development and implementation. A contemporary user interface for everyday use. Outstanding assistance from devoted account managers with in-depth expertise of loan servicing. Review collected by and hosted on G2.com.
Understanding all the features and functionalities requires some learning.Occasional key rotation is necessary.Constantly need to stay current with releases. They have a partnership with a particular business, so you can only use the services they provide and not the business you prefer. Review collected by and hosted on G2.com.
The clear terms and service they provide is very helpful Review collected by and hosted on G2.com.
There is nothing to dislike. They have seamless customer service and they have clear clear terms that help users. Review collected by and hosted on G2.com.
There's truly nothing I like about this software. Its interface is terrible, nothing is intuitive AND they bill you for support but never fix anything. Review collected by and hosted on G2.com.
EVERYTHING. We're going to get rid of this software as soon as we can. We're a tech company so I can promise the issue is not our ability to use technology. We were "sold" on a software that was "highly customizable," but every time we try to customize something we're told "sorry, that's not customizable." My question is what is customizable???? I truly couldn't be less satisfied with this software. If you're considering LoanPro as a solution, don't. To reiterate: not only does support bill for their time, they also don't fix anything. Save yourself the time and money and find a different LMS. Review collected by and hosted on G2.com.
