--- title: livepro Knowledge Management Reviews meta_title: 'livepro Knowledge Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how livepro Knowledge Management works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 168 scale: '5' date_modified: '2026-07-07' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # livepro Knowledge Management Reviews **Vendor:** livepro **Category:** [Work Instructions Software](https://www.g2.com/categories/work-instructions) **Average Rating:** 4.8/5.0 **Total Reviews:** 168 ## About livepro Knowledge Management livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. ## livepro Knowledge Management Pros & Cons **What users like:** - Users value the **intuitive layout** of livepro Knowledge Management, enhancing ease of use and efficient information retrieval. (73 reviews) - Users admire the **user-friendly interface** of livepro Knowledge Management, facilitating easy information access and updates. (55 reviews) - Users value the **user-friendly interface** of livepro Knowledge Management, enhancing workflow and simplifying daily tasks. (45 reviews) - Users love the **intuitive search function** of Livepro, enabling quick and accurate answers for enhanced customer service. (36 reviews) - Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their overall experience and productivity. (33 reviews) - Users highlight the **incredible customer support** of Livepro Knowledge Management, appreciating their responsiveness and helpfulness throughout the process. (26 reviews) - Users highly value the **efficiency** of Livepro Knowledge Management, enabling quick access to answers and improving productivity. (26 reviews) - Users find the **easy setup** of LivePro to be incredibly helpful, enhancing the overall user experience. (24 reviews) - Setup Ease (24 reviews) - Knowledge Sharing (22 reviews) **What users dislike:** - Users experience **inefficient search** results, resulting in difficulty finding specific information and slow load times. (10 reviews) - Users find the **inefficient search function** frustrating, often leading to irrelevant results and slow loading times. (9 reviews) - Users find the **improvement needed** in AI accuracy and editor usability impacts their experience with livepro Knowledge Management. (8 reviews) - Users struggle with **poor search functionality** , often facing slow loading times and excessive article results when seeking information. (8 reviews) - Users find the **search functionality inadequate** , often struggling to quickly locate specific information among excessive results. (8 reviews) - Search Limitations (8 reviews) - Insufficient Information (7 reviews) - Lack of Information (6 reviews) - Users find the lack of **automatic save** and text formatting features in Livepro Knowledge Management frustrating. (6 reviews) - Users face **editing difficulties** , particularly with formatting and search challenges, though support is available for assistance. (5 reviews) ## livepro Knowledge Management Reviews ### 1. Flexible KMS, Easy to Use and Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about livepro Knowledge Management?** Livepro is the Swiss army knife of Knowledge Management Systems, packed with useful features and functions for both users and authors / administrators alike whilst still being easy and intuitive to use. Having the ability to maintain single knowledge topic articles which can be surfaced and made available for both internal and external consumption is a massive time saver for us. Content searching is straight forward, backed up with the ability to navigate via category / subcategory and the new AI search hits it out of the park providing the answer or process steps instantly. Their support and development teams are amazing and always provide prompt service for any questions or issues, of which are almost non-existent. Ever report or data insight you can think of is available at a push of a button whilst also being fully configurable via team or timeframe. I have been using and administrating Livepro now for 4 years and would heartedly recommend it for anyone in need of a new or replacement KMS. **What do you dislike about livepro Knowledge Management?** Very little, and the team are always open to new function / feature ideas unlike many other systems. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Availability of knowledge management support across multiple business teams. ### 2. Livepro: Effortless Setup and Perfect Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Jane B. | Virtual Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about livepro Knowledge Management?** I find livepro Knowledge Management easy to use, which is really important for my work. When I search for the specific definitions of words I need, livepro always provides the correct answers. It’s been perfect for me, and setting it up was very easy. I appreciate that it seamlessly integrates with Salesforce, adding to its value. I rate it a 10 out of 10 for recommendation. **What do you dislike about livepro Knowledge Management?** Nothing **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro Knowledge Management answers all my questions at work correctly, making it easy to find specific definitions I need. Unlike before, where I had to dig deep, Livepro streamlines the research process efficiently. ### 3. Modular and Easy for End Users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about livepro Knowledge Management?** What I value most about Livepro Knowledge Management is the end-user access and its modular structure. The accessibility for end-users makes a real difference in day-to-day operations. Information is easy to locate, intuitive to navigate, and presented in a way that supports quick understanding. That level of clarity reduces friction, builds confidence, and allows teams to focus on delivering value rather than searching for answers. I also appreciate how modular the system is. The flexibility to structure knowledge into clearly defined components makes it scalable and adaptable. It allows content to evolve with the business, ensures consistency across processes, and makes maintenance far more efficient over time. That modular design supports both operational efficiency and long-term growth. **What do you dislike about livepro Knowledge Management?** External factors like knowledge owers delaying or preventing updates/changes. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Easier access to information that helps with consultation and conversation flow. ### 4. Flexible Platform with Many Ways to Deliver Knowledge **Rating:** 4.5/5.0 stars **Reviewed by:** Alvin L. | Claims Capabilities Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about livepro Knowledge Management?** Flexible program with many ways to deliver knowledge. **What do you dislike about livepro Knowledge Management?** Steep learning curve, some aspects non-intuitive until taught/learnt. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Source of truth and library for our operational team to refer to. Announcement tool. ### 5. Easy to Navigate, Great for First-Time Users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about livepro Knowledge Management?** It’s easy to navigate, and even as a first-time user you won’t struggle to find your way around. **What do you dislike about livepro Knowledge Management?** Maybe keep some announcements visible for longer, since they get hidden after a period of time. Another issue is that it doesn’t show change logs on documents, which makes it harder to track what was updated. **What problems is livepro Knowledge Management solving and how is that benefiting you?** The ability to replicate process flows or workflows on systems we can’t access helps us recreate scenarios more easily. Rockets is a smart feature that reduces the effort of reading an entire document when not all of the information is needed. ### 6. Streamlined Knowledge Management with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany M. | National Learning and Development Officer **Reviewed Date:** November 03, 2025 **What do you like best about livepro Knowledge Management?** I have been using livepro Knowledge Management for almost four years now, and its features have greatly facilitated my work processes. I found the system to be easy and efficient for onboarding, as it consolidates all necessary processes in one place, making learning and adapting to new roles straightforward. The setup was a breeze thanks to livepro's user-friendly interface and the excellent support team who responded promptly to questions. Their hosted sessions with other businesses were incredibly beneficial for sharing tips and tricks. The AI-driven features are particularly impressive, as they help knowledge owners by identifying duplicates and automatically creating source documents, saving significant time and effort. Copying and pasting images have been a lifesaver, and the ability to create and edit templates with ease makes the process of creating knowledge items efficient and simple. The overall user experience in livepro is streamlined; everything from creating, sharing, editing knowledge items, to granting user access is designed to be simple and intuitive. This simplicity and efficiency in task management is something I would consider highly valuable, making me inclined to purchase it again. I highly recommend livepro Knowledge Management with a rating of 10 out of 10. **What do you dislike about livepro Knowledge Management?** I wish livepro Knowledge Management had an automatic save feature while creating a knowledge item. It would be convenient to have a function that converts text from uppercase to lowercase, helping to streamline document formatting. **What problems is livepro Knowledge Management solving and how is that benefiting you?** I find livepro Knowledge Management saves time by automating source document creation and identifying duplicate knowledge items. It simplifies learning processes and makes content creation and editing straightforward, improving efficiency. ### 7. Solid Knowledge Management with Great Search Function **Rating:** 4.0/5.0 stars **Reviewed by:** Vina d. **Reviewed Date:** February 09, 2026 **What do you like best about livepro Knowledge Management?** I like using livepro Knowledge Management for creating and maintaining knowledge articles. I appreciate its centralized knowledge article storage, which keeps everything organized. I also find the ability to create uniform templates quite beneficial. Additionally, I like the article search function as it makes looking for an article easier. **What do you dislike about livepro Knowledge Management?** Editing some articles is a bit of a struggle, especially since you will not be able to view its final look until it is saved. **What problems is livepro Knowledge Management solving and how is that benefiting you?** livepro Knowledge Management provides centralized knowledge article storage and enables us to create uniform templates. The article search function makes it easier to find specific articles. ### 8. Supportive and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Helen G. | Knowledge Management Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about livepro Knowledge Management?** Livepro is simple it is to create and store knowledge in multiple ways to suit any user. We used the lightspeed upload option which saved so much time on our integration. Brooke, Ollie and the support team are an absolute asset to Livepro. Their training, weekly check ins and overall enthusiasm, for not only their product but ours as well, were a huge reason for our successful launch. The knowledge based system has allowed freedom and flexibility for us to tailor the way knowledge looks to suit our users, and the feedback has been nothing but positive. The AI generative search feature has cut our search time down from sometimes over 10 mins to under 30 seconds. The Livepro system will make a huge difference with our training process which should improve productivity with onboarding new users. **What do you dislike about livepro Knowledge Management?** There are some minor restrictions with what we personally would have liked to have, however the support team was amazing with creating new and inventive work arounds, as well as submitted feedback for possible future releases. **What problems is livepro Knowledge Management solving and how is that benefiting you?** The ability to find information efficiently, as well as maintaining the accuracy and consistency in which knowledge is distributed ### 9. Livepro Makes It Easy for Agents to Find Fast, Up-to-Date Answers **Rating:** 5.0/5.0 stars **Reviewed by:** Lenina D. | Quality assurance specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about livepro Knowledge Management?** Livepro is easy to use and helps agents find answers fast. The search function is helpful and saves time during calls. It keeps information updated and organized. **What do you dislike about livepro Knowledge Management?** Sometimes the search results show too many articles. Some pages load a bit slow. It can be hard to find very specific information quickly. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro solves the problem of scattered and outdated information. It puts all guides and processes in one place. This benefits me by helping me find answers quickly, reduce handling time, and give correct information to customers with confidence. ### 10. Empowers Teams to Build a Collaborative Library **Rating:** 4.5/5.0 stars **Reviewed by:** Vic S. | Senior Sales Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about livepro Knowledge Management?** I appreciat the ability to build our teams library with members doing the work daily This has been intergrated to our phone system allowing agents to have all their information in the same place they are doing their work **What do you dislike about livepro Knowledge Management?** I currentlty have not found a true disklike about the software **What problems is livepro Knowledge Management solving and how is that benefiting you?** Uniformity. As a contact center that has been merged from mutiple centers to one center, this is key in having one book of knoweldge to ensure processes are following across the board. ### 11. Smooth Setup and Easy Access with livepro KM **Rating:** 4.0/5.0 stars **Reviewed by:** Vicky L. **Reviewed Date:** February 12, 2026 **What do you like best about livepro Knowledge Management?** I like the easy accessibility of livepro Knowledge Management. The Dealer directory is a valuable feature for me because it helps in searching for dealers or people, finding their addresses, people involved in the dealership, and the best contact numbers. Additionally, the initial setup was smooth because we were given instructions, and we didn't face any difficulties accessing Livepro. **What do you dislike about livepro Knowledge Management?** Duplicate information. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro Knowledge Management provides us with the processes and steps needed to assist customers and review cases effectively. It's particularly valuable for searching dealer information and contact details, enhancing our efficiency. ### 12. Efficient But Needs Better Search Capability **Rating:** 4.5/5.0 stars **Reviewed by:** Maria Rae M. **Reviewed Date:** February 11, 2026 **What do you like best about livepro Knowledge Management?** I like how sending feedback to livepro Knowledge Management results in an immediate response. They really respond right away and update the documents quickly. This responsiveness is very helpful. **What do you dislike about livepro Knowledge Management?** I think every time we search for a certain topic, if there's a wrong spelling, it doesn't give me any feedback or details. Unlike Google, which suggests ideas even if a word is typed incorrectly. **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use livepro Knowledge Management to search topics and assist my team. It solved my issue with a certain topic by providing quick feedback and real-time document updates. ### 13. Effortless System for Managing Complex Processes **Rating:** 4.5/5.0 stars **Reviewed by:** Luke Matthew R. | Technical Writer, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about livepro Knowledge Management?** We like the ease of using the whole system and that it makes managing complicated process flows more straightforward. I also enjoyed using the rocket feature when decision-making processes were necessary. The initial setup was straightforward and not complicated. This simplicity and user-friendliness are the main reasons I would recommend livepro Knowledge Management. **What do you dislike about livepro Knowledge Management?** We dislike the way keywords and search results work. The search function isn't as effective as it could be. **What problems is livepro Knowledge Management solving and how is that benefiting you?** We use livepro Knowledge Management for storage of processes and work instructions from several clients. It solves complicated process flows. ### 14. LivePro KMS: Fantastic Fit, Outstanding Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Nick D. | Commercial & Product Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about livepro Knowledge Management?** The LivePro KMS is fantastic & suits our business needs perfectly, though the real stars are the LivePro staff behind the scenes. The experience we’ve had from our account manager through to support teams has been outstanding. **What do you dislike about livepro Knowledge Management?** No complaints, experience has been great. **What problems is livepro Knowledge Management solving and how is that benefiting you?** We primarily use LivePro within our call centre operations, which has significantly enhanced product knowledge and allowed us to distribute information across the centre quickly and efficiently. It also enables targeted communications & content with specific staff groups based on our chosen configurations, providing excellent scalability as our needs expand. ### 15. User-Friendly and Essential Resource Access Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about livepro Knowledge Management?** I like that Livepro Knowledge Management is user-friendly and easy to navigate. It's easy to understand and the resources I need to find are also easy to locate. The easy links on the right part of the Livepro page make it very straightforward. **What do you dislike about livepro Knowledge Management?** None so far **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use Livepro Knowledge Management to access our company resources easily. It's user-friendly, with easy navigation and links on the page, making it simple to find and understand the information I need. ### 16. Flawless Auditing with Accurate Details **Rating:** 5.0/5.0 stars **Reviewed by:** Cris ann A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about livepro Knowledge Management?** I like livepro Knowledge Management for its accurate details and designs, which make everything easy to understand and follow. The initial setup was very easy, and I find the topics to be very clear and easy to access. For me, everything works well. **What do you dislike about livepro Knowledge Management?** Na **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use livepro Knowledge Management for auditing, ensuring procedures are followed. It helps cascade correct processes, provides accurate details and designs, which are easy to understand and follow. Everything works well, and topics are clear and accessible. ### 17. Simplifies Knowledge Management for Seamless Support **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel H. | Director of Australian Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about livepro Knowledge Management?** I think it's the ease of use that stands out to me. It's really user-friendly, and the UI and UX are really good. It's easy for our team to keep things up to date, and the system is all audited and tracked, which is great. It's an easy-to-use system for something that could be quite complex. **What do you dislike about livepro Knowledge Management?** Nothing that comes to mind. **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use livepro Knowledge Management to provide consistent, audited answers to our agents, ensuring customers receive accurate information quickly. ### 18. Comprehensive Knowledge Governance Made Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Waylon M. | Knowledge Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2025 **What do you like best about livepro Knowledge Management?** Livepro is genuinely fully contained knowledge governance system. Its powerful capacity allows a robust, automated governance process that allows users to fully focus on creating great content and even THAT is easy to do. Fully flexible for your business needs, livepro really does do everything you want it to do. **What do you dislike about livepro Knowledge Management?** There is honestly zero - its genuinely hard to fault! **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro is quickly becoming the one stop shop for our divisional processes across the board - this allows us to write the content once and share it across all teams knowing that the content is owned and managed by the owner of the content. Even the ways that you can realise this capability if flexible for your needs, whether it is a line of content or a whole category of content! ### 19. Instant Access to Crucial Information, Effortless Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Allison B. **Reviewed Date:** December 22, 2025 **What do you like best about livepro Knowledge Management?** I enjoy the quickness to find something and the knowledge it has for daily workflow. I find the search bar really helpful as it leads me straight to what I need. I appreciate the Rockets for providing extra detail when necessary and the feedback section is useful for suggesting anything that needs to be added. Overall, this system offers a more unified way to find knowledge. **What do you dislike about livepro Knowledge Management?** Nothing **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use livepro Knowledge Management to quickly search for important information, solving questions related to appointments or data issues. Its search bar is precise, Rockets give extra detail, and feedback sections ensure up-to-date knowledge, streamlining my daily workflow. ### 20. Efficient Interface with Timely Updates, Needs Article Freshness **Rating:** 3.5/5.0 stars **Reviewed by:** Dharissa G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about livepro Knowledge Management?** I like the interface of livepro Knowledge Management, which makes it easier for me to use. I also enjoy the notification feature for recent updates sent in Microsoft Teams, as it helps me stay updated with the changes. **What do you dislike about livepro Knowledge Management?** The articles are sometimes outdated. **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use livepro Knowledge Management to address process knowledge gaps for auditing compliance. Its interface and the notification feature keep me updated with changes, sent directly through Microsoft Teams. ### 21. Streamlined Document Management with Powerful Search **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel G. | Customer Experience Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about livepro Knowledge Management?** I like that Livepro Knowledge Management provides a structured format and strong search functionality. It makes it quick and easy to find the accurate resolution. It's very user-friendly. **What do you dislike about livepro Knowledge Management?** It can be improved by updating some information because some items are not updated. **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use livepro Knowledge Management to support our daily operations, providing step-by-step instructions and compliance requirements. I like its structured format and strong search functionality that make it quick and easy to find accurate resolutions. ### 22. Centralized Knowledge, Effortless Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Sam D. **Reviewed Date:** December 10, 2025 **What do you like best about livepro Knowledge Management?** I like that livepro Knowledge Management is designed with end user ease of use and back end author ease of use in mind. It means we don’t have to outsource work, and we have the ability to create custom templates. The frontline requires little training because it’s so simple to use. I also appreciate that the Livepro team is responsive and the platform grows with our business needs. **What do you dislike about livepro Knowledge Management?** N/a **What problems is livepro Knowledge Management solving and how is that benefiting you?** livepro Knowledge Management is a central source of truth, improving our efficiency in accessing and managing knowledge. It reduces AHT, boosts CSAT, and quality scores while managing change and communications centrally, all while requiring minimal frontline training. ### 23. Effortless Knowledge Hub with Instant Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Sally H. **Reviewed Date:** February 03, 2026 **What do you like best about livepro Knowledge Management?** I find livepro Knowledge Management to be our one source of truth and the hub where we go for everything. It's so easy to use, and I love the fact I can upload info in a snap. The initial setup was great. **What do you dislike about livepro Knowledge Management?** I'd love to be able to use Canva more to create beautiful pages. **What problems is livepro Knowledge Management solving and how is that benefiting you?** It's our one source of truth, handling everything from SOPs to product questions. It's easy to use, and uploading info is a snap. ### 24. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Rhoiza G. | Quality Assurance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about livepro Knowledge Management?** easy to navigate and easy to understand reliable to check for updates **What do you dislike about livepro Knowledge Management?** unable to see old articles (archived) for reference timeouts **What problems is livepro Knowledge Management solving and how is that benefiting you?** consolidated articles for info and updates ### 25. Effortless Knowledge Search with AI Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Laarni C. **Reviewed Date:** February 11, 2026 **What do you like best about livepro Knowledge Management?** I like how Livepro Knowledge Management applied AI, making it much easier to search for information. I can simply use keywords, and it shows me information related to what I'm looking for. Also, the initial setup was very easy. **What do you dislike about livepro Knowledge Management?** None **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use livepro Knowledge Management to locate updated information, like brand care plans and warranty details. The AI makes it easy to search using keywords, showing me relevant information quickly. ### 26. Effortless Knowledge Access with Stellar AI **Rating:** 5.0/5.0 stars **Reviewed by:** Felmhore T. **Reviewed Date:** February 11, 2026 **What do you like best about livepro Knowledge Management?** I like the easy access that livepro Knowledge Management provides, along with its AI features. I find it easy to search all articles needed just by typing the keywords. Also, the initial setup was super easy. **What do you dislike about livepro Knowledge Management?** None so far. **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use livepro Knowledge Management for guidance on processes. It provides easy access and AI features that make searching articles simple by just typing keywords. ### 27. Enhances Customer Assistance with Comprehensive Process Details **Rating:** 3.5/5.0 stars **Reviewed by:** Maria Eliza F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about livepro Knowledge Management?** I like how livepro Knowledge Management is helpful with assisting customers by providing details for every process need by the customer. I find the announcement feature valuable because it keeps everyone updated. **What do you dislike about livepro Knowledge Management?** Nothing **What problems is livepro Knowledge Management solving and how is that benefiting you?** livepro Knowledge Management provides details for every customer process need and helps with assisting customers. The announcement feature keeps everyone updated. ### 28. User-Friendly Single Source of Truth That Keeps Everything Consistent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about livepro Knowledge Management?** User-friendly and easy to adopt. It serves as a single source of truth, which helps keep everything consistent and in one place. **What do you dislike about livepro Knowledge Management?** Navigating the platform isn’t always smooth, especially when switching between multiple knowledge bases. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Information that’s hard to track down can be searched in one platform. When processes change, teams often receive updates through chat or email, which can leave content outdated and create compliance risk. With Live Pro, it helps ensure processes stay up to date and that everything can be searched in one place. ### 29. Effortless Knowledge Management with Intuitive Page Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about livepro Knowledge Management?** It is easy to create and maintain pieces of knowledge. The page construction is varied meaningfully and helpful to have one source of knowledge **What do you dislike about livepro Knowledge Management?** I had to force the site through my browser to save my log ion credentials. **What problems is livepro Knowledge Management solving and how is that benefiting you?** It is solving having one source of knowledge for our entire call center. It had been tribal knowledge that no one person had the exact same understanding as another person. This allows us to have one source of correct information, that is easy to search for. ### 30. Makes Knowledge Sharing Easy and Boosts Team Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Nasha P. | Support Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about livepro Knowledge Management?** It makes sharing knowledge easy and helps teams work more efficiently **What do you dislike about livepro Knowledge Management?** There are no downsides to livepro! I would highly recommend it **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro solves the problem of information being scattered or hard to find. By centralising knowledge in our one source of truth! It saves time, reduces mistakes, and makes it easier for the team to navigate information, special announcements etc. ### 31. Dedicated Search Function Transformed Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about livepro Knowledge Management?** The game changer for us has been the dedicated search function - this has made it much easier and faster for our team to access information and provide a better service to our customers, which we've seen evidence of in our survey responses. The real time ability for our team to leave feedback has also empowered our staff group in a way they have never had before. It's also simple and intuitive to create and edit articles, which means that we can quickly implement required changes to information, as well as create new information easily. **What do you dislike about livepro Knowledge Management?** There's nothing I dislike, but improvements could definitely be made to the editor and to the requirements when creating new roles. **What problems is livepro Knowledge Management solving and how is that benefiting you?** It has supported a drop in average handling time, reduction in training time, and supported improvements to satisfaction metrics. ### 32. AI-Powered Convenience, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jash A. **Reviewed Date:** February 11, 2026 **What do you like best about livepro Knowledge Management?** I find the AI features addition in livepro Knowledge Management to be a convenience for finding information. It's a very good feature. I also like how easy the initial setup was—no sweat at all. **What do you dislike about livepro Knowledge Management?** None **What problems is livepro Knowledge Management solving and how is that benefiting you?** livepro Knowledge Management solves messy articles with AI features, making it convenient to find information. ### 33. User-Friendly and Easy to Navigate With a Clear Layout **Rating:** 5.0/5.0 stars **Reviewed by:** Fred O'Neil C. | Quality Assurance Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about livepro Knowledge Management?** It’s user-friendly, useful, and very easy to navigate, with a clear layout that makes it simple to find what I need. **What do you dislike about livepro Knowledge Management?** Process updates are taking a while to reflect. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Clear information on processes, procedures, articles, and references. ### 34. AI-Driven Efficiency Enhances Our Knowledge Base **Rating:** 4.5/5.0 stars **Reviewed by:** John Christian O. **Reviewed Date:** February 13, 2026 **What do you like best about livepro Knowledge Management?** The thing I love the most about using livepro Knowledge Management is finding the answers quickly with the use of AI. **What do you dislike about livepro Knowledge Management?** None **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use livepro Knowledge Management to quickly find processes for goodwill and buyback, and I love how it helps me quickly find answers using AI. ### 35. Smooth Setup and Easy Navigation **Rating:** 4.5/5.0 stars **Reviewed by:** Roselyn Ann S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about livepro Knowledge Management?** I find livepro Knowledge Management easy to navigate, which is really helpful. The initial setup was smooth and easy, making it convenient to get started. **What do you dislike about livepro Knowledge Management?** None **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use livepro Knowledge Management for process updates. It's easy to navigate. ### 36. Easy to Find Product Details, Overall Solid Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Michael M. | Sale Support Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about livepro Knowledge Management?** Able to find details about the product.. **What do you dislike about livepro Knowledge Management?** Some of the information did not included **What problems is livepro Knowledge Management solving and how is that benefiting you?** Help us to find answers or information in one search,easy to navigate and simple UI ### 37. Easy to Use and Simple to Navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about livepro Knowledge Management?** It’s easy to use and navigate, and it also comes with a lot of helpful features. The information I need is well consolidated for customer support, and it provides clear, seamless guides. **What do you dislike about livepro Knowledge Management?** Sometimes it’s hard to find very specific guides or information. **What problems is livepro Knowledge Management solving and how is that benefiting you?** It helps me access older information that LivePro Knowledge Management still has available like work instructions for specific out of date products. ### 38. Livepro Helps Clarify Knowledge and Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about livepro Knowledge Management?** Livepro has been very helpful, especially when it comes to improving my understanding of the knowledge and processes involved. **What do you dislike about livepro Knowledge Management?** It doesn’t work properly in other browsers, and the access experience needs to be improved. **What problems is livepro Knowledge Management solving and how is that benefiting you?** The tools involved in our process help me improve my knowledge and better understand the overall workflow. ### 39. User-Friendly with Impressive Feature Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Vernetta P. | Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about livepro Knowledge Management?** Userfriendly. I love how the features have improved from when we first started using it. As a scripter, back then I don't think we could use short cut keys such as CTRL+Z. **What do you dislike about livepro Knowledge Management?** None that I can think of. I like live pro. Easy to navigate when using. **What problems is livepro Knowledge Management solving and how is that benefiting you?** AI Intergration. This is a great tool to have for our agents as the answer is generated for them. ### 40. Straightforward Features That Just Work **Rating:** 5.0/5.0 stars **Reviewed by:** Cheezei C. | Platform Delivery Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about livepro Knowledge Management?** Straight forward features. Customer service is good. Easy to use and integrate. **What do you dislike about livepro Knowledge Management?** As per my experience no bad experience so far. **What problems is livepro Knowledge Management solving and how is that benefiting you?** n/a ### 41. Awesome **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about livepro Knowledge Management?** User-friendly. It’s easy to access, and I can quickly search for the details I need. **What do you dislike about livepro Knowledge Management?** Not all the details come with complete instructions. In some places, it just refers you directly to console articles instead. **What problems is livepro Knowledge Management solving and how is that benefiting you?** NA ### 42. Very Helpful Tool That Delivers Plenty of Options. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about livepro Knowledge Management?** It is very helpful in most of the time. customer support **What do you dislike about livepro Knowledge Management?** when I search in detail it will give so many options not directly getting the answer I needed, **What problems is livepro Knowledge Management solving and how is that benefiting you?** issue with processes ### 43. Easy to Use with a Great Range of Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about livepro Knowledge Management?** It’s easy to use, and all work instructions, document notes, and rockets are straightforward to manage. **What do you dislike about livepro Knowledge Management?** The icons are really hard to search for, and it takes too much time to find the one I need. **What problems is livepro Knowledge Management solving and how is that benefiting you?** N/A ### 44. Accurate Answers You Can Trust **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about livepro Knowledge Management?** accurate answers, impact on customer experience **What do you dislike about livepro Knowledge Management?** sometimes it's hard finding the topic or the keyword **What problems is livepro Knowledge Management solving and how is that benefiting you?** I am able to find accurate answers. ### 45. User-Friendly Experience All Around **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about livepro Knowledge Management?** User friendliness and easy access for everyone **What do you dislike about livepro Knowledge Management?** None so far, tool is very useful and easy to use **What problems is livepro Knowledge Management solving and how is that benefiting you?** Process and references ### 46. Exceptionally User-Friendly and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about livepro Knowledge Management?** Livepro is great, very user friendly and easy to navigate. **What do you dislike about livepro Knowledge Management?** I haven't encountered any problems with knowledge management. **What problems is livepro Knowledge Management solving and how is that benefiting you?** I haven't experienced any problems with the systems so far, and I appreciate the structure of Rockets, as it really benefits my teams. ### 47. A Breath of Fresh Air for a KMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about livepro Knowledge Management?** The tool is simple to use in so many ways. For a user, the tool is easy to navigate and find what you're looking for. As an author, the tool is easy to understand and develop for. I think the greatest advantage LivePro has is the support. I have never had a situaiton where I felt "left hanging" by the LivePro team and anytime I have had a question or an issue (which are rare), the team has been prompt at replying and being supportive. Their "S tier" level of support began before we even launched the tool. With the training from LivePro, our implementation was incredibly easy. **What do you dislike about livepro Knowledge Management?** My only less than stellar experience with LivePro is category management from an admin level can be a tad complicated. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Our implementation of Livepro greatly improved our Average Handle Time in the call centers. Livepro also solved the issue of our contact center agents not being engaged with their knowledgebase as we have seen an 85% increase in usage vs our previous KMS. ### 48. Possibilities are endless! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about livepro Knowledge Management?** Livepro has so many possibilities on how to help your business. There is always something new we can add or develop on our knowledge management system. The awesome team are always there to help build our skills and make LivePro the best it can be for our business. They are always thinking ahead on how we can make our knowledge management better and easier for our users. After I attended a LivePro Forum, I’ve been given so made different ideas and the possiblities are truly endless. I love LivePro! **What do you dislike about livepro Knowledge Management?** There is so much to learn however I learn from practice. I can’t keep up with all the amazing changes as they come through however LivePro do a great job at communicating all the new and exciting things coming. The team make me feel so supported when I attempt to implement any new features. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Documenting our processes and keeping everyone aligned. We work in a highly regulated industry and with information changing constantly. Having a source of truth makes everyones life easier. ### 49. Knowledge management tool at the heart of the Contact Centre **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey Q. | CRM User Champion, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about livepro Knowledge Management?** Livepro has made such a difference in the day to day life of our Contact Centre agents - quick answers at their fingertips to help our clients. Some of the major highlights include: Announcements - no more emails cluttering the inbox and taking agents off the phone and into another system. The announcement function is fantastic to ensure we can communicate changes and links to relevant processes all whilst tracking who has read and acknowledged an announcement. This means our Team Leaders can have informed conversations with staff around keeping up to date. The ability to future date and end date these also means we are tailoring what our agents need to see and when. Feedback - this function is so easy for our agents to use whilst they are on a call, to identify any updates that are required to content. They receive automatic notifications whenever their feedback is responded to or closed out so they can keep track. We saw a 1,000% increase in knowledge object feedback in the first 3 months compared to our previous system which shows the early adoption and user engagement. Integration - We have adopted the integration with Genesys so that agents can quickly view information without needing to navigate away from their client interaction. Keywords have been automatically set up on the incoming IVRs to display relevant work instructions pertaining to the incoming call. Agents still have the option to navigate to the full livepro experience if they prefer. Authoring - the WYSIWYG editor function makes authoring really easy and there is the functionality to edit the css on a particular page for those who are a bit more clued in on this type of coding. Being able to create templates and styles to make content uniform across the site means we can ensure the content is consistent and easily digestible for our agents. It also means we can configure livepro to align with our branding. Support - livepro support is second to none. They are extremely responsive to all requests and are there to guide you through from beginning the journey to day to day support and improvement. **What do you dislike about livepro Knowledge Management?** There are very few things to dislike about livepro and all feedback and suggestions are taken on board to ultimately benefit the end user. Some of the administrator functions can be time consuming, such as setting up scopes and roles (user permissions and access) however this will be simplified in the new UI release in the coming months. **What problems is livepro Knowledge Management solving and how is that benefiting you?** We no longer have lengthy word documents that are difficult to navigate, these have been replaced with easily searchable and digestible content that give our agents the answers they need to assist the client. The workflow function means we can have a clear governance in place to ensure our content is reviewed and maintained efficiently which is an essential part of our Contact Centre environment. The reporting capabilities within livepro have enabled our Team Leaders to have effective conversations around following correct processes and keeping up to date with changes. They can monitor general staff usage and link specific access to content back to QA when required. In addition, our ability to onboard new agents using livepro functionality has led to a reduction in the onboarding process and increased user engagement once they are actively taking client calls. ### 50. Excellent and user-friendly KMS! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola B. | Process Design and Delivery Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about livepro Knowledge Management?** It is extremely user-friendly for both the end user and authors/administrators. With innovative features and a fully customisable platform, it has everything you need to contain all of your processes and information in one location. **What do you dislike about livepro Knowledge Management?** Very little! Any features that we found issues with or that may not have necessarily worked well for what we needed were passed on as feedback to the team who work tirelessly behind the scenes to fix things up so that they work exactly how we need them to. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro ensures that all of our instructions are correct and under constant review and are all available to us at the click of a button (or the useful search function). Over time, this has decreased handling time, increased engagement and decreased confusion around some of our more intricate processes. ## livepro Knowledge Management Discussions - [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for) - [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools) - [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software) - [What is Livepro?](https://www.g2.com/discussions/what-is-livepro) - [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management) - [View livepro Knowledge Management pricing details and edition comparison](https://www.g2.com/products/livepro-knowledge-management/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+20%3A49%3A52+-0500&secure%5Bsession_id%5D=1ac14936-829f-472c-bafc-69b0f0902520&secure%5Btoken%5D=77ce13c5805ce0db0157340f4d13b43a6608c0d50f456c0ead2ac7fa467f4a53&format=llm_user) ## livepro Knowledge Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## livepro Knowledge Management Features **Administration** - Database Management - Data Workflows - Issue Management **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Compatibility** - Federated Search - File Types - Global Language Support **Generative AI** - AI Text Summarization **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Functionality** - Personalization - Search Analytics - Integrations **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Content** - Trackable Analytics - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Communication** - Social Features - Upload - Comments **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top livepro Knowledge Management Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,967 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,258 reviews) - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) - 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