livepro Knowledge Management Reviews & Product Details - Page 2

We've had the privilege of using livepro in a number of our contact centres, and I've have to say regardless of the solution they are number 1 choice. The team at livepro are always available and ready to support, and the easability of use from development to our frontline start use is user intuitive making it an easy transition into our business. livepro removes the complexity of development, allowing the team to focus on publishing content and improving customer experience, and our staff being able to access processes easily, in a way that gets them to solve customer problems rather than interpreting pages of content. Review collected by and hosted on G2.com.

Over the years, livepro's R&D team have come to the table with any new challenges we've come by. Customer experience is always changing, and as we look to add new technology into our ecosystem - livepro is there with an integration meaning regardless of the channel, our frontline staff are armed with the information they need.

Our only request is we are starting to see markets change, and so having a mobile app with widgets to make content accessible on any device will mean we can service all customers on the device of their choosing - continuing to make content accessible any time, any day, anywhere. Review collected by and hosted on G2.com.

Livepro as a tool is flexible. It can be what you need it to be. Its cost effective and has some great models in terms of payment structure and user accounts. With a publicly accessible open version that can be implemented as a public facing KMS. This is absolute genius and has really helped out our business in so many ways.

The team is always willing to work with us to get the best outcome, and often implement features we show an interest in within a short time of them finding out that we would like them.

I believe there is no other choice in the KMS space that offers as much in terms of value and capability. Review collected by and hosted on G2.com.

Some more ability to customize the branding on the platform to make it more unique in terms of look, no business impact but a nice to have. Review collected by and hosted on G2.com.

Aside from the technical and people support we receive (which is worth 5 stars on its own), this platform is a brilliant support for our customer facing team members both on and offshore. The Livepro platform is an integral tool to ensure the consistency of customer service we deliver, and allows us to receive strong VOC and NPS results. Answers to customer questions are a click away, and we've been able tailor the way knowledge is accessed for new and tenured team mmbers so that they only receive the information that is relevant to them. This has created AHT savings and improved our teams overall satisfaction with the tool. Review collected by and hosted on G2.com.

If there was one thing we could have that we don't currently have the capability for, it would to upload videos. To keep up with different learning styles, methods of communication and how the varying demographics within our teams like to receive and retain information, we'd like to be able to include videos as a training and knowldge tool, and don't currently have the ability to do this. Review collected by and hosted on G2.com.

It's really easy to author and edit content. Once you're familiar with the way livepro works, it's really quick and simple to make a great looking knowledge management system. The regular system updates increase the available functionality and always improve it more. Review collected by and hosted on G2.com.

The site is difficult to navigate on a mobile. However, it would be rare that someone within our business would need to do this. Review collected by and hosted on G2.com.

A great variety of article options for front end users and reporting options for behind the scenes. WYSIWYG takes a moment to get use to however is easy once known and for anything you don't know, there's a great Help site with instructions and videos. On top of this, the Livepro team are super friendly and always ready to assist. Review collected by and hosted on G2.com.

WYSIWYG editor could stand to be a little more user friendly, I think we've all been spoilt with Microsoft Word. Review collected by and hosted on G2.com.

The versatility of the platform, the WYSIWYG editor intuitive but it is also great that you can also edit HTML if you need to get into the nitty gritty. Our contacts are extremely approachable and full of helpful suggestion, they're invested in your success with your tool. Review collected by and hosted on G2.com.

Haven't really found any to be honest, while there are a few features we don't use, it is more about how we use the tool as opposed to any limitations from LivePro. Review collected by and hosted on G2.com.

Front end users find using the system quite easy. It's easy to find the knowledge object you need with the search functions and keywords. The system helps frontline staff to be able to do their job correctly and achieve positive audit results. Review collected by and hosted on G2.com.

Formatting/creation of articles and the WYSIWYG needs improvement. The CSS can be fiddly if you aren't well versed. Could update the table functionality with things like distribute rows/columns. Review collected by and hosted on G2.com.

LivePro as a product has been built on user feedback and requirements. the company listen and then act to deliver a solution that meets your needs. Review collected by and hosted on G2.com.

I can't think of anything, The product does what it says and it does it well. It would be useful to be able to export content as a backup or to edit/share offline in a BCP scenario. Review collected by and hosted on G2.com.

We found that the system and service from livepro to be exemplary, from day one livepro worked with us to ensure we created a KMS that would enhance the frontline experience by providing them with all the knowledge that they needed at their finger tips. We found that staff want to use the system and engage with the training team to provide ideas and feedback on how to keep improving the resource. The system is very easy to administrate from a back end and the staff enjoy the ease of use from the frontline. Review collected by and hosted on G2.com.

That the whole of our company is not using it, though we are getting more and more dept. moving on to the livepro system. Review collected by and hosted on G2.com.

livepro makes it easy for users to find the information they need, when they need it, and provide feedback when they spot opportunities for improvement. It also makes it easy for administrators to keep their content up to date, and provides an extensive reporting suite to help with optimisation. Review collected by and hosted on G2.com.

Some screen elements are keyed to screen size, so you may encounter unpredictable behaviour when users are accessing livepro through different devices. Review collected by and hosted on G2.com.