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Top 10 LivePerson Alternatives & Competitors

(164)4.2 out of 5

Looking for alternatives or competitors to LivePerson? AI Agents is a widely used technology, and many people are seeking top rated, high quality software solutions with ai text generation and ai text summarization. Other important factors to consider when researching alternatives to LivePerson include customer service and chat. The best overall LivePerson alternative is Intercom. Other similar apps like LivePerson are Zendesk Support Suite, Genesys Cloud CX, Drift, and Sprinklr Service. LivePerson alternatives can be found in AI Agents but may also be in Help Desk Software or Live Chat Software.

Best Paid & Free Alternatives to LivePerson

Intercom
Zendesk Support Suite
Genesys Cloud CX
Drift
Sprinklr Service
Userlike
LiveAgent
Salesforce Service Cloud

Top 10 Alternatives to LivePerson Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how LivePerson stacks up to the competition, check reviews from current & previous users in industries like Internet, Retail, and Telecommunications, and find the best product for your business.

Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Optimized for quick response

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with LivePerson:

Reviewers say compared to LivePerson, Intercom is:

Easier to do business with

More usable

Easier to set up

See all Intercom reviews

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Optimized for quick response

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with LivePerson:

Reviewers say compared to LivePerson, Zendesk Support Suite is:

Easier to do business with

More usable

Better at meeting requirements

See all Zendesk Support Suite reviews

Sponsored

Customerly

(35)4.4 out of 5

Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

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Reviewers say compared to LivePerson, Customerly is:

Easier to do business with

Easier to set up

Easier to admin

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Genesys Cloud CX

By Genesys

(1,396)4.3 out of 5

Optimized for quick response

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with LivePerson:

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Reviewers say compared to LivePerson, Genesys Cloud CX is:

More usable

Easier to do business with

Easier to set up

See all Genesys Cloud CX reviews

Drift

By Salesloft

(1,251)4.4 out of 5

Optimized for quick response

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Categories in common with LivePerson:

Get a quote

Reviewers say compared to LivePerson, Drift is:

Easier to do business with

Easier to set up

Better at support

See all Drift reviews

Sprinklr Service

By Sprinklr

(496)4.3 out of 5

Optimized for quick response

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

Categories in common with LivePerson:

Reviewers say compared to LivePerson, Sprinklr Service is:

Easier to do business with

More expensive

Better at meeting requirements

See all Sprinklr Service reviews

Userlike

By Userlike

(453)4.4 out of 5

Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

Categories in common with LivePerson:

Reviewers say compared to LivePerson, Userlike is:

Easier to set up

Easier to do business with

More usable

See all Userlike reviews

LiveAgent

By QualityUnit

(1,509)4.5 out of 5

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Categories in common with LivePerson:

Reviewers say compared to LivePerson, LiveAgent is:

Easier to do business with

Easier to set up

Better at support

See all LiveAgent reviews

Salesforce Service Cloud

By Salesforce

(5,607)4.4 out of 5

Optimized for quick response

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with LivePerson:

Reviewers say compared to LivePerson, Salesforce Service Cloud is:

Easier to do business with

More expensive

Better at meeting requirements

See all Salesforce Service Cloud reviews

Freshdesk

By Freshworks

(3,500)4.4 out of 5

Optimized for quick response

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with LivePerson: