LiveChat's layout is straightforward and flows perfectly. There are a lot of easy-to-use tabs and reports. Our staff also enjoys the typing speed tools available to help test our skills :) Review collected by and hosted on G2.com.

Sometimes our customers tend to complain that they want the chat head to go away.....but they don't seem to notice they can exit and remove the pop up as desired Review collected by and hosted on G2.com.

The best I like about Live-chat is the real-time overview, which gives the analysis of customers online, during peak hours it is easy to assign the agents on the task. Review collected by and hosted on G2.com.

The visitor's invite limit is not suitable for a company with a larger base of customers. Also, the real-time traffic tracking hinders the smooth performance of the agent console. Review collected by and hosted on G2.com.

I like the endless possibilities which Livechat brings, when we integrate Livechat with third party applications. For example, we integrate Livechat with WhatsApp to enable our customer service agents engage with our customers via their WhatsApp accounts, we are growing our email list by continuously adding new emails to our email marketing list via Livechat, andd we are converting Chat communications into channels through Livechats integration with Slack. Review collected by and hosted on G2.com.

This is the best helpdesk solution out there. Not only does it provide the old school engagement with customers through our website, it allows us to engage with our customers across multiple channels - Facebook, WhatsApp and even via Slack. Livechat is that good. Review collected by and hosted on G2.com.

Live Chat meets the purpose of the platform. It is a system that allows customers to connect with our brand online in real-time. The layout/navigation of the system is easy to use. Pricing is fair. No issue with any of the functions. Provides great reporting insights. Tons of awesome features like canned responses, auto routing chats, converting chats to tickets when neccessary. Review collected by and hosted on G2.com.

I have no complaints about the platform. Review collected by and hosted on G2.com.

I like it's ability to save and categorize transcripts.

Also I like how it pops up when new chat's come in.

Also I like how it allows customer care specialists to tag chat's.

It's really simple to use with good interface. Review collected by and hosted on G2.com.

Cannot change appearance of chats.

Also sometimes it's hard to set outo replies. Review collected by and hosted on G2.com.

LiveChat is easy to use and available for everyone on my team to use. It's quick and easy. Review collected by and hosted on G2.com.

Nothing that I'm aware of yet. Everything seems to work great so far Review collected by and hosted on G2.com.

there are several things which I found more interesting and useful like it has the mobile versions which I found more useful when I am not connected via my laptop. Custom tagging helps to sort the chats in your own way. Review collected by and hosted on G2.com.

I am using it over a year but didn't come across any issue yet Review collected by and hosted on G2.com.

Livechat is not just about answering to customer chat messages , rather it provides us with a variety of tools with which we can engage customers. Some of my favourite engagement tools on Livechat include targeted messaging , high catchers , canned responses and messaging sneak-peek. Review collected by and hosted on G2.com.

Livechat does things for us ,which no other tool has done and appears to be able to do. With Livechat not only are we able to engage our customers , but we are engaging them from just about anywhere. Review collected by and hosted on G2.com.

I like that you are able to get a quick and effective response from any company that uses this product. It is a very smooth running quick chat software that allows you to get quick answers. Review collected by and hosted on G2.com.

Sometimes when a person leaves the chat, it appears they are still on there. I would like it to delete itself or go give a message that allows to see that the person has left. Review collected by and hosted on G2.com.

I like the avalanche of customer engagement tools which Livechat provides, to trigger or maintain conversations with website visitors all through their stay on our website. Tools such as chat history, chat message targeting, chat routing etc ensures that we are triggering messages with potential customers at the right time, extracting important analytical data from such conversations and most importantly, that we are assigning the right personnel to communicate with every customer we engage. Review collected by and hosted on G2.com.

Absolutely nothing. When it comes to Livechats customer service tool, I haven't come across a better option. At least not yet. Review collected by and hosted on G2.com.