# LiveChat Reviews **Vendor:** Text **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 807 ## About LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. ## LiveChat Pros & Cons **What users like:** - Users highlight the **ease of use** of LiveChat, enjoying its seamless functionality and quick response capabilities. (24 reviews) - Users appreciate the **flexible features** of LiveChat, enjoying its simplicity and customization options for better engagement. (20 reviews) - Users appreciate the **ease of use and effective communication** offered by LiveChat, enhancing customer interactions significantly. (19 reviews) - Users appreciate the **real-time interaction** of LiveChat, enhancing customer support and driving revenue effectively. (16 reviews) - Users appreciate the **easy setup** of LiveChat, quickly integrating it and enhancing their support experiences. (14 reviews) - Users are impressed by the **seamless third-party integrations** of LiveChat, enhancing customer engagement and communication efficiency. (13 reviews) - Intuitive (12 reviews) - Users value the **approachable and supportive customer support** of LiveChat, enhancing their overall experience significantly. (11 reviews) - Automation (10 reviews) - Users praise the **easy integrations** of LiveChat, enhancing communication and streamlining customer engagement effortlessly. (10 reviews) **What users dislike:** - Users find the **navigation confusing** in LiveChat, struggling to locate settings and apps efficiently. (7 reviews) - Users experience **chatbot issues** with outdated information, limited reporting, and difficulty reaching live support. (6 reviews) - Users find the **chat management cumbersome** , as notifications are easy to miss and settings are hard to locate. (5 reviews) - Users find the **cost of LiveChat expensive** , particularly impacting affordability for nonprofit organizations. (5 reviews) - Users note the need for **improved AI integration** and better templating for faster, more accurate responses in LiveChat. (5 reviews) - Users struggle with the **learning curve** of LiveChat, finding integrations and initial setup unintuitive and frustrating. (5 reviews) - Users express dissatisfaction with **poor customer support** and questionable billing practices, impacting their overall experience. (5 reviews) - Users experience **slow loading** issues during high traffic, which hampers the efficiency of the LiveChat system. (5 reviews) - Chat Issues (4 reviews) - Integration Issues (4 reviews) ## LiveChat Reviews ### 1. I like the simple and this chat is it. **Rating:** 4.5/5.0 stars **Reviewed by:** Laura H. | Customer Service Representative, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about LiveChat?** It is a very fast way to connect with personnel support and I also like to type- I communicate better in writing than in person. **What do you dislike about LiveChat?** Maybe create something unique that differentiates LiveChat from others and I will gladly use it more often. **Recommendations to others considering LiveChat:** A very easy way to connect with the public quickly and effectively, without the need for a professional to integrate it. **What problems is LiveChat solving and how is that benefiting you?** LiveChat is an amazing way to connect with people, mostly business staff members (the ones I usually encountered) virtually without waiting on hold for hours, and with the ease of a few strokes of a keyboard and mouse. ### 2. Chat io **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2019 **What do you like best about LiveChat?** Chat.io is an omnichannel live chat tool combined with chat platform. Adding chat.io to your website gives customers the chance to talk to you directly from your website and address any questions they may have instantly **What do you dislike about LiveChat?** Can get a little expensive, if price could be adjusted it would be great! **What problems is LiveChat solving and how is that benefiting you?** Can get a little expensive, if price could be adjusted it would be great! ### 3. Easy to use and affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2019 **What do you like best about LiveChat?** chat.io is basic and easy to use for both clients and customers. It's a complete solution recommended for any startup organization. Chat.io is also affordable. **What do you dislike about LiveChat?** I'm that of a tech person but I from usage, I have not been able to pinpoint and downside to using chat.io **Recommendations to others considering LiveChat:** I think its a good and affordable solution for any start up business **What problems is LiveChat solving and how is that benefiting you?** customer communication ### 4. Pros of livechat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2019 **What do you like best about LiveChat?** This application is best especially if you want to chat remotely because it is easy and simple to use. Its best on the online marketting business. **What do you dislike about LiveChat?** the application keeps on saying there is no internet conbection even when my internet is on which forces me to force close the app before i open it again. And sometimes it just stops functioning. **Recommendations to others considering LiveChat:** Its the best application to communicate to your customers that visited your website. This will help grow your customer number. **What problems is LiveChat solving and how is that benefiting you?** The customer problems have reduced as the app allows you to chat with the customers in real time thus attending to their problems as soon as possible. ### 5. Whitney's Live Chat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Whitney G. | Receptionist, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about LiveChat?** A very helpful addition to my busy workday! Live Chat enables me to seek the support I need, while at same time share my knowledge with my teammates. **What do you dislike about LiveChat?** I honestly can't think of anything to dislike about Live Chat. The addition of this tool makes quick time support a reality during my workday. **Recommendations to others considering LiveChat:** Try this in an environment of multiple people with varied skills & skill levels. Live Chat allows everyone to participate & make use of unique abilities shared with others. **What problems is LiveChat solving and how is that benefiting you?** The need for a quick & simple answer while assisting customers with account inquiries. The decrease in hold time has been impressive, while other metrics have also shown improvement. ### 6. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about LiveChat?** I like how easy it is to navigate. A lot of chat softwares have too many or too little functions. I'm able to locate all my chats all at once. **What do you dislike about LiveChat?** The red ring (too long since you have replied) appears VERY fast. It doesn't give a reasonable amount of time before lighting up red. **What problems is LiveChat solving and how is that benefiting you?** We are able to speak with customers in real time who can't call in. Emails are often time sensitive and by the time we get to them it's too late, but they aren't in a position where they can call during normal hours. It really appeals to these members. ### 7. Let’s livechat **Rating:** 5.0/5.0 stars **Reviewed by:** Bianca G. | Family Support Specialist, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2019 **What do you like best about LiveChat?** What i like best about LiveChat is right in the name.. you can chat live with any questions you may have. **What do you dislike about LiveChat?** It can get annoying sometimes when you get the pop ups and you don’t need a live chat rep **What problems is LiveChat solving and how is that benefiting you?** Having questions answered on the spot instead of having to email and wait for a response ### 8. Super fast and improves retention, sales and upgrades! **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia B. | Chief Operating Officer - Business Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about LiveChat?** I love that you can see what the customer is typing prior to them hitting send. You can get a real sense of what they're after by following their train of thought. It's wonderful to think you are helping someone right then and there as opposed to plowing through a queue of emails that are days old. People are pleasantly surprised in smaller companies when this is available and it helps drive sales and upgrades! **What do you dislike about LiveChat?** You, the service representatives, really need to explain to your managers that some days are okay for up to 3 at a time but other days it's all you can do to keep up with one in a professional and accurate manner. Feeling pressured to answer more than 2 at a time because another rep is able to do so, whether they do it well or not, is an added stressor. **Recommendations to others considering LiveChat:** Try it out and have a team member try it with you. It is really satisfying to be able to help someone in the present rather than responding to an email. I also suggest just trying with a limit of one customer at a time during a slower time so you can get the feel of manuevering around the product. **What problems is LiveChat solving and how is that benefiting you?** Which program people are wanting to sign up for at the time and helping to clarify questions that might be difficult to find in a FAQ page. Also, it's great that it can integrate with Desk and other apps. It really helps drive sales for those on the fence and help with upgrades. It also really pleases people when they do write in and get a response to a difficulty they're having in real-time. ### 9. Livechat makes customer support a snap **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Desktop Support / Curriculum Support Technician, Publishing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2018 **What do you like best about LiveChat?** I enjoy the Livechat app because its very customizable, pairs with a mobile app, allows for auto-responses, has full email and response integration, has full website integration, and maintains a low web profile. Also, the livechat reps are quick to respond and helpful. **What do you dislike about LiveChat?** Some customers have reported that the livechat bubble is a nuisance when it pops up and they can't seem to get it to "go away." Also, occasionally a reply sent through the chat interface isn't received by the customer in their email, but this could also be a server anomaly on the customer's email provider. **Recommendations to others considering LiveChat:** Tailor it to work for you. **What problems is LiveChat solving and how is that benefiting you?** Instant answers to questions and FAQ's by customers. Also order support, checking the status of shipments, etc. Its beneficial because even when I am away, chats get forwarded to my email, which I can reply to within my inbox, and they are delivered to the customer. ### 10. Taking Care Of Customer Issues made Easy With LiveChat **Rating:** 5.0/5.0 stars **Reviewed by:** Mary W. | Assistant Accountant , Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2019 **What do you like best about LiveChat?** I like that LiveChat is easy to use and accessible from different platforms which makes it mobile. With LiveChat, we can access most of client details for example contact and location. LiveChat makes it easy to take care of customer needs based on the issues they are raising. **What do you dislike about LiveChat?** Some times LiveChat takes to long to load more so when the internet is slow. **Recommendations to others considering LiveChat:** If you're looking for the best tool to engage your business customers, then LiveChat is what you need. It will make it easy for your business to handle your customers concerns. **What problems is LiveChat solving and how is that benefiting you?** Improves customer relations in that we are able to address client issues on real time. ### 11. It could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Tiffany D. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2019 **What do you like best about LiveChat?** It is convenient. It is also effecient in ensuring clients. It is great way to maintain face to face meetings with clients. Makes job easier and smoother. Creates repor with clients. Easy to learn to use. Easy and quick to access. **What do you dislike about LiveChat?** It is very glitchy! More often than not it buffers for long periods of time. There is often interruptions in connection that cause loss of contact with client and or miscommunication. Software DEFINITELY needs some adjustments and tweaks. Keep working! **What problems is LiveChat solving and how is that benefiting you?** Customer satisfaction! Correcting any errors with their products. Giving clients a face to go with the name. Not just a voice over the phone. ### 12. LiveChat is a great software solution to eliminate non-real time communication in your organization **Rating:** 5.0/5.0 stars **Reviewed by:** Donna S. | Test Reader/Rater, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about LiveChat?** I like that it is an embedded live chat solution for my normal educational website and mobile platform. LiveChat can let you and your team connect to the people visiting your web properties, in real time. Most software does not allow you to communicate with subordinates and supervisors in your organization with the speed that I have witnessed with LiveChat. **What do you dislike about LiveChat?** Sometimes the LiveChat toggles & seems to slow down at certain parts of the work day. This however, could be due to the One System software that I was using to grade tests and not due to LiveChat itself. **Recommendations to others considering LiveChat:** LiveChat can really make a difference in your organization. Real-time is the way to go. This software can bring your organization into the 21st century. Very easy to use software to communicate with your employees/employer. **What problems is LiveChat solving and how is that benefiting you?** LiveChat allows the employee/employer to quickly in real time conversation(s) contact each other. Saving the company time & money. Employee/customer issues/inquiries/concerns are presented right away. Since, LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities, it really can help an organization come into the 21st century with ease. ### 13. Exactly what you would expect from a LiveChat product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2019 **What do you like best about LiveChat?** Everything you would expect from a live chat module. The most helpful part of this program, and what I like best, is that you may view what a customer is writing before they even submit their question. It really helps answer our customers questions quicker. **What do you dislike about LiveChat?** For the use we require, there is not much I can say about dislikes. It has all the right functions of an online chat module. The only thing is when others are on the site, if there was a way turn have the chime only go off the first time you visit the site, and then never go off again since you know it is already there. That might a little more professional. **What problems is LiveChat solving and how is that benefiting you?** Quick client services care and because it's in real time our customers tend to have a similar experience as if they were on the phone. Also, if we do miss their chat, we can easily follow-up via email with the information provided by the customer. ### 14. Simple to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah K. | Member, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2019 **What do you like best about LiveChat?** I love how easy it is to see when customers are active on our site. **What do you dislike about LiveChat?** I don’t like that customers may disconnect easily if it “appears” inactive for a while. Sometimes it takes us longer to resolve issues but the website will disconnect. **What problems is LiveChat solving and how is that benefiting you?** We get a lot of customers needing assistance with our hospitality services so they can easily chat with us to resolve their issues! I realized how beneficial it is to have this service because customers don’t have to wait minutes to hours on a phone line to reach support. ### 15. User Review - Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Tara M. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about LiveChat?** I have used LiveChat on numerous occasions, to communicate with customer service agents across varying industries (banking, service providers, etc.). What I love about Live Chat is the speed of communication and instant accessibility to the agent on the other end. I have never had a dropped conversation or gaps in the discussion from a software perspective. **What do you dislike about LiveChat?** Not a dislike per se, but I get tired of taking print screens to retain proof of the Live Chat conversation; it would be nice if an option to receive a transcript/copy of the conversation was offered at some point in the interaction. Sometimes the dialogue in a LiveChat is the only "insurance" a customer has, so a more efficient transcript option would really be great. **Recommendations to others considering LiveChat:** Consider the user experience from a perspective of whether LIveChat is optional, timed, or just immediately pops up upon login. On one hand, I don't like this *immediately* popping up just because I have logged into a service portal. At the same time, however, I don't like having to seach for the LiveChat tool. Maybe a timed interaction - something like a quick notice at the 1 minute mark offering help if needed - but also not a disruption to the user experience (the prompt shouldn't hover or be overly clunky to get rid of if the user does not need the help at the moment). **What problems is LiveChat solving and how is that benefiting you?** As a user, LiveChat helps me multitask; I can be working on emails, reviewing other analytics for work while still communicating with a LiveChat agent and getting traction on my personal account inquiries that I use LiveChat for. Also, I am very sound sensitive and talking on the phone often bothers me; humans on the spectrum often experience stress with sounds/talking/cell phone amplifying sounds, etc.; I am definitely in this category LiveChat actually helps reduce my stress by providing a platform to type inquiries/correspondence and still have really personable, positive interactions with humans but not be overwhelmed. ### 16. Best Live Chat Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | DIGITAL MARKETING MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about LiveChat?** I love that fact that it allows me to get a faster customer engagement & communication to feed more leads and deals into my pipeline. I never make my clients wait for long. That solution makes our customer service and sales more effective. **What do you dislike about LiveChat?** Depending on the settings you have for your account, it will let your reps to pick a customer from a queue or get the chats delivered directly to them, the problem is that if there is nobody to answer the question from the queue it will make the customer hold forever instead of creating a ticket. **Recommendations to others considering LiveChat:** This Integration will make your job faster and easy to manage. This platform, you will provide that assistance your customers are expecting to get. **What problems is LiveChat solving and how is that benefiting you?** We'd get to manage all questions and provide a better customer experience for all users on our websites. Also, all our orders increased since live chat was integrated to our network. ### 17. It was great using the Livechat software! **Rating:** 5.0/5.0 stars **Reviewed by:** Abbinow T. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2019 **What do you like best about LiveChat?** It's a fabulous software. I really liked it . I would 100% recommend this chat software to all my colleagues and friends who would get in touch with me . Keep on your great work. All the Best! . I did not touch base with you since, I know how it works. I have worked with ticketing systems like BMC Remedy for quite sometime . **What do you dislike about LiveChat?** No I do not have any negative points for this as of now. So would not venture into that for now. **What problems is LiveChat solving and how is that benefiting you?** All my users who wish to get their website made require an interface where they can get offline or online messages from their customers while they interact with their website, this software comes very handy for the same. It's easy to install and simple to use. ### 18. It’s awesome but it can use a few tweaks **Rating:** 3.0/5.0 stars **Reviewed by:** Chelsea T. | Customer service , Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2019 **What do you like best about LiveChat?** I like how easily I can use it. It is self explanatory but it needs to be fixed **What do you dislike about LiveChat?** I don’t like how slow it can be. I find myself comparing it to other softwares too much. It takes a while to load up **Recommendations to others considering LiveChat:** Try your best to use it. If all fails there’s plenty of softwares out there **What problems is LiveChat solving and how is that benefiting you?** It’s a great breakthrough with communication with customers ### 19. Should be used for everyone who needs a chat feature **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2019 **What do you like best about LiveChat?** Its user friendly and takes no learning at all. Both for the user as well as the students.It gives the students the ability to get answers to questions and make decisions much quicker than previous processes. I also like that you can anable/disable notifications. **What do you dislike about LiveChat?** The limitation on the number of chats you can host at one given time. There are time when things are slow and it would be beneficial to have the ability to start a new chat and utlize my time wisely. I dislike the time period for blocking people, there are times when someone should be blocked indefinelty and there should also be a security measure to recognize when a blocked person creates a fake email address **Recommendations to others considering LiveChat:** Utilize the chat to increase your business flow, also make sure you schedule your staff accordingly. Scheduling is the most important part of making the software work for your business. **What problems is LiveChat solving and how is that benefiting you?** Prior to live chat all written communoication went through email and this caused many prospective students to move on to another school when they did not gwt an immediate answer to their enrollment question. Live Chat enables me to engage the student at the highest point of interest, rather than 3-8 hours after they were seeking guidance. ### 20. Convenient for Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about LiveChat?** The Live Chat box pops up automatically, always making it convenient for me to access an agent to interact with regarding my questions, comments, and concerns with a product. **What do you dislike about LiveChat?** Sometimes the LiveChat box pops up an annoying amount of times. It can sometimes hinder the customer's shopping experience. **Recommendations to others considering LiveChat:** It is a great resource, however, I would suggest making some modifications. I would like companies to think about how much they bombard customers with their use of LiveChat. Perhaps this is the standard setup (popups and link at bottom or side of website). I would much rather have it popup only once throughout my browsing session. After that, I know where the link is located, as it is clearly present and usually flashes or shows an arrow to open the box. These issues can hopefully be easily resolved! They do not stop me from shopping or interacting with the customer service through LiveChat, though. I do also see the benefit of a repeated reminder of access to the feature. Overall a great service for customers to have access to. **What problems is LiveChat solving and how is that benefiting you?** I have only interacted with LiveChat as an online shopping customer. ### 21. Livechat is one of the best application to be nearer to the loved ones. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2019 **What do you like best about LiveChat?** Sound, clarity and using methods are imcredible **What do you dislike about LiveChat?** I have nothing to dislike about it. Everything is ok **What problems is LiveChat solving and how is that benefiting you?** I am saving lots of money that I needed to recharge my telecom sim in order to call. ### 22. chatting is fun **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about LiveChat?** Live chat is easy to use and is a fast service. Questions are answered quickly and in a timely manner. **What do you dislike about LiveChat?** Sometimes my questions are not sent to the right category. If it is not a live chat then and just help desk then I have to do a little more research, which is'nt always a bad thing. **Recommendations to others considering LiveChat:** It is very helpful. Many people who need questions answered at wee hours of the night can get their answers quickly. It makes every ones lives so much easier. People are in a rush now days and this can help them more quickly. **What problems is LiveChat solving and how is that benefiting you?** It gives me more time to focus on other things because my questions are answered more fast. ### 23. LiveChat **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher G. | Co-Founder, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about LiveChat?** I love the features of how seamless it is as a SaaS business model. **What do you dislike about LiveChat?** Costs can vary on what you want you need. **Recommendations to others considering LiveChat:** Compare prices to see what best fits your business. **What problems is LiveChat solving and how is that benefiting you?** We are learning how to better communicate with customers. ### 24. Liveee **Rating:** 4.0/5.0 stars **Reviewed by:** iris z. | lead associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2019 **What do you like best about LiveChat?** It has a web and mobile version so the ease of access is amazing and it’s appreciated for an on the go job like mine is sometimes **What do you dislike about LiveChat?** It glitches for a few days after a new update but it goes away after a while **Recommendations to others considering LiveChat:** Try the pro version before you commit! **What problems is LiveChat solving and how is that benefiting you?** I can speak with customers and potential customers faster than ever and it’s great in this day in age because people don’t like speaking on the phone so it’s perfect for reaching a younger crowd ### 25. LiveChat + ChatBot Automated Selling and Client Needs. **Rating:** 3.5/5.0 stars **Reviewed by:** Jason W. | Marketing Assistant , Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2018 **What do you like best about LiveChat?** I like that we're able to use LiveChat with ChatBot build without the need of Code as it's a drag and drop function allows us to make responses that match our client needs. With this on our website it allows us to have support on our website 24/7 and ensure that our clients are satisfied with their needs. It comes preset and allows you to customize the chat icon and place it on your website with a snippet of code. **What do you dislike about LiveChat?** I dislike that the feature to pop up the chat bubble after a certian amount of seconds may or may not work depending on the browser you have. Looping is also a feature that takes away the immersion, once you start looping you are able to realize that it is in fact a robot. **Recommendations to others considering LiveChat:** I can only recommend using LiveChat with ChatBot intergrated to automated your website by building leads and answering simple customer questions. It cuts out alot of work and saves you alot of money compared to hiring a staff soley to chat online. **What problems is LiveChat solving and how is that benefiting you?** With LiveChat + ChatBot we are able to connect with our customers by giving them the idea that there is someone connected with them 24/7, this helps build value by automating customer support and lead generation to our staff. ### 26. A near perfect system **Rating:** 4.5/5.0 stars **Reviewed by:** Sil G. | Marketeer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about LiveChat?** What I like most about LiveChat is that it has an easy to use interface, orderly and user friendly setup and one of the best customer service if you do run into a question or problem. **What do you dislike about LiveChat?** The only thing that is dislikeable about LiveChat that very infrequently the server connection drops and is lost for about 10 seconds which automatically ends a chat with a customer. **Recommendations to others considering LiveChat:** Just do it, trust me you'll like it! **What problems is LiveChat solving and how is that benefiting you?** It helps me streamline and center all the incoming questions, allowing me to direct them to the appropriate person or department, enabling me to help my customer faster and better. ### 27. Livechat makes big financial sense. **Rating:** 4.5/5.0 stars **Reviewed by:** Olaoluwa S. | Product and Marketing Lead., Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about LiveChat?** I like how responses to all customer tickets by our agents go directly into the inbox folder of the customer.Ensuring he/she is unlikely to miss the response.Livechat introduced chatbot to us at Interswitch and since we started having our chatbot respond to customers on the website,there has been less pressure and workload on our human customer service agents. Livechat integrates with some of the most important software we use at work such as Dropbox and Salesforce.It also integrates with our Facebook page as our customers now chat up agents live from a Facebook,without needing to visit the Interswitch website. **What do you dislike about LiveChat?** The Livechat smartphone applicant can only be used to chat with website visitors and nothing more.I cannot create new canned responses via the app. Neither can I add new agent profiles.This should be addressed. **What problems is LiveChat solving and how is that benefiting you?** Thanks to Livechat,we are able to provide quick and real time response to questions by website visitors and address concerns raised by our customers through the Interswitch website.Maintaining Livechat as our medium of communication has reduced the amount of resources expended on other customer support platforms available to Interswitch customers. ### 28. Best bang for the buck **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2019 **What do you like best about LiveChat?** Love the features and the price. Fits our needs exactly for a fraction of the cost vs. other similar software. **What do you dislike about LiveChat?** If they can include their chat bot feature into the normal pricing that would be great. **What problems is LiveChat solving and how is that benefiting you?** Engaging with visitors to our website as soon as their on is a great benefit for our overall marketing and sales strategy. ### 29. Great chat system that has a lot of options for you to operate with. **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony N. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about LiveChat?** It is very easy to use and very easy to start out with. You can slowly dive in further with the option for preset chat responses and queued responses. **What do you dislike about LiveChat?** The app itself is a little clutter some, it can definitely be streamlined. **Recommendations to others considering LiveChat:** Ease of use, the plugin is easy to set up as well! **What problems is LiveChat solving and how is that benefiting you?** It alleviated quite a bit of calls, taking up less time and being able to help people more accurately. ### 30. LiveChat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2019 **What do you like best about LiveChat?** I like that LiveChat has the ability to integrate too many additional platforms. It brings all live communication into one central location. Their backend for monitoring is very robust and user friendly. **What do you dislike about LiveChat?** Currently, we do not have the ability/support to integrate LiveChat with our Iris CRM. **Recommendations to others considering LiveChat:** Is a great solution if looking to add live support via chat features on your website or facebook pages. **What problems is LiveChat solving and how is that benefiting you?** Centralizing live communication between multiple platforms. ### 31. Intuitive and does a good job. **Rating:** 5.0/5.0 stars **Reviewed by:** Karabo M. | Customer Service Representative., Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2019 **What do you like best about LiveChat?** I like Livechats “message sneak-peek” tool which let me take a look into into the mind of a website visitor,by seeing every word they type,even before it is sent. This feature practically gives me extra time to prepare my response. **What do you dislike about LiveChat?** Provided I have got reliable connection to the internet,I will always get the best out of Livechat. **What problems is LiveChat solving and how is that benefiting you?** Livechat is the helpdesk program of choice within my organization and it is used on every of our product web and mobile based application. ### 32. Live Customer Support Chat Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Madan S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2019 **What do you like best about LiveChat?** Through LiveChat my customers can reach out to me immediately with their queries and conduct discussions with one of my representatives in real time. and the best thing is that it can be embedded on live website. **What do you dislike about LiveChat?** I noticed that while using this app from mobile, it does not function that robust in comparison to its web app. **What problems is LiveChat solving and how is that benefiting you?** Through LiveChat, I'm available to provide live customer support and collect general and business inquiries from my probable and existing customers. ### 33. Great chat tool that offers robust metrics and data **Rating:** 5.0/5.0 stars **Reviewed by:** Laura Mae L. | Senior Customer Service Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2019 **What do you like best about LiveChat?** Being able to see who is browsing the website, what lead them to the site, what page they are looking at **What do you dislike about LiveChat?** Script can run slowly at times. It takes awhile for chats to archive. **What problems is LiveChat solving and how is that benefiting you?** It's a natural and non-intrusive way to connect with your customers. The analytics that LiveChat offers have exceeded my expectations. ### 34. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabetb J. | Shift Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about LiveChat?** Love using live chat, able to communicate with all co workers **What do you dislike about LiveChat?** Nothing so far the app is great for small companies **What problems is LiveChat solving and how is that benefiting you?** It is easier to communicate with the team ### 35. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2019 **What do you like best about LiveChat?** It's best app for chating it's very good **What do you dislike about LiveChat?** No thing is bad every thing is very good **What problems is LiveChat solving and how is that benefiting you?** No problems ### 36. Live chat, the most up-to-date tool in the communications market. **Rating:** 5.0/5.0 stars **Reviewed by:** Lic. Francia Sanoja b. | Nutricionista, Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2018 **What do you like best about LiveChat?** What I like most is the ease of live chat, the interconnection of people to discuss various work topics without being physically present, from anywhere in the world as if gathered in the same space with the highest technology, quality of service, and the best optimization of time spent. Easy to use. It allows for discussions on current topics through many applications with the best management at any time, alongside specialists in various fields. Its use is very simple and allows for keeping knowledge updated in multiple areas within established times with optimal connection and adequate communication. **What do you dislike about LiveChat?** There is no detail that I dislike. However, it is a path that still needs to be explored and strengthened to continue using this valuable tool in individual and work connections, hand in hand with practicality and high quality of service in communication. Improve the stability of the connection according to the internet. **Recommendations to others considering LiveChat:** Program recommended for its wide range of functions, combined with simplicity and quality of connection and communication. Allowing you to cross borders on a personal or individual level and in business. With a high-tech service and time optimization. Easy to use with any application to enhance communication channels. **What problems is LiveChat solving and how is that benefiting you?** Communication that crosses borders. Allowing from an interview, meeting, videoconference, expansion of communication with a wide range of functions and cutting-edge service in the shortest time and with the best quality. ### 37. Good for leads, very confusing software **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about LiveChat?** It is a helpful way for leads to come in through the website/computer **What do you dislike about LiveChat?** This software is very outdated and confusing to use. **Recommendations to others considering LiveChat:** Look into other products or serious training on how to use this if you do decide to implement it. **What problems is LiveChat solving and how is that benefiting you?** We often miss leads due to confusing in using the software and people are not motivated to use it. ### 38. 10/10 Would Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb C. | Customer Experience Specialist, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2019 **What do you like best about LiveChat?** I enjoy the fact that we're able to 1) see what the customers are typing and 2) see the history of a customer's browsing experience to gain a better idea as to their knowledge of the product. **What do you dislike about LiveChat?** Certain number of chats/users at a time (though I may be missing something). **What problems is LiveChat solving and how is that benefiting you?** We're able to answer customers' quick questions in a timely and efficient manner instead of having them send us a direct email which can take longer to respond to. ### 39. Chat.io : Potential platform for Live chatting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about LiveChat?** We have gained success in the ratio of inbound leads to a great extend. Reports which are generated helps the team to focus on areas of improvements. Extremely easy to install and start communicating with our potential prospects. **What do you dislike about LiveChat?** I do not see any dislikes about this product. It does exactly what is required. **Recommendations to others considering LiveChat:** I do recommend chat.io to all organisations which will help to them to connect with the people who are interested and increase the sales productivity. **What problems is LiveChat solving and how is that benefiting you?** Team can quickly response and build a warm conversation with prospects. It is a time saving machine which has helped our team to be more productive. Inbound leads are increased. ### 40. Love Live Chat! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about LiveChat?** The response time is instantaneous. You can work almost side by side with the other person you are hosting and can walk through the steps with them. Its better than a real telephone call... you can work on the computer while chatting with the other person, attempting to correct or amend their situation. It is a virtual help desk. I like also like that you can print and copy a complete copy of your chat for your file or for follow up or reference in the future. It documents your work and file for practical purposes. Some offices require that as well. **What do you dislike about LiveChat?** If the internet is down or our server is down or lagging, then response time is slow or non existent. Also, it is unfortunate that you cannot put a face to the person you are chatting with. Other than that, I don't have any complaints. **Recommendations to others considering LiveChat:** I would highly recommend it. Once you get a feel for it, you will use it with ease and it takes the place of annoying follow up correspondence, emails and telephone calls. You can get everything you need in one chat and that saves time and money. **What problems is LiveChat solving and how is that benefiting you?** Setting up medical independent examinations and interviews. We can take a statement immediately after an occurrence of an incident or accident. It is quick, efficient and you can take the statement in real time. There is no need for endless phone calls or follow up emails to try to get in touch with someone. ### 41. chat fast with your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about LiveChat?** Have contact with your customers on an accessible way. The chats are registered for learning **What do you dislike about LiveChat?** can't find any disadvantages of livechat **Recommendations to others considering LiveChat:** use it together with google analytics **What problems is LiveChat solving and how is that benefiting you?** customers reach out to you faster than by phone what gives them a better feeling with your company ### 42. Livechat offers a great support experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Bola A. | Data Analyst., Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about LiveChat?** Livechat is intuitive to use for everyone ; customers and support agents.I like the chat widget because it is mobile compatible and fits across all Operating systems and screen sizes,ensuring all of our website visitors have a great and effective experience communicating with the customer support team. I like the quality of support Livechat offers my organization ,the Livechat support team is always helpful,polite and available 24/7 ; basically,my organizations support structure has looked towards the Livechat support structure as a great example to emulate. **What do you dislike about LiveChat?** The inability to respond to tickets opened by customers through the mobile app. I am required to access Livechat on desktop in order to respond to tickets. **What problems is LiveChat solving and how is that benefiting you?** Livechat is a cost effective medium of communicating with our customers,it is way cheaper than alternative customer support channels like call centers,but way more effective.It is at no cost to the customer and cost my company a token every month. ### 43. Wonderful product for live support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about LiveChat?** Easy to navigate and simple to use. Great product for online customer service software with live support, help desk software, and web analytics capabilities **What do you dislike about LiveChat?** I honestly don’t dislike nothing about the product **Recommendations to others considering LiveChat:** Yes I do recommend to other employers for a customer service software for online that people can engage to for need of assistance **What problems is LiveChat solving and how is that benefiting you?** The company used it as a single point of contact to manage from one software all customer service and online sales activities that normally are provided using different channels (chat, email and social media) and multiple tools. ### 44. Live chat is one of the best softwares I have used for customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about LiveChat?** I like that the user interface is very computer literate friendly. The menu items and options are easily and readily accessible. **What do you dislike about LiveChat?** Sometimes the program lags a little bit but that could be because of my operating system. Other than that no real complaint. **What problems is LiveChat solving and how is that benefiting you?** I am able to trouble shoot issues a lot quicker by being able to send detailed instructions even to people in languages I don’t speak. ### 45. LiveChat is a great software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about LiveChat?** It is an easy platform to configure and customize. It is the ideal tool to provide an organic and effective customer service. Live chat has excellent features, shows the location of visitors and allows us to configure predefined messages. It helps us improve our customer support. **What do you dislike about LiveChat?** I could suggest adding more advanced features to the ticketing system since its functionality is basic. **Recommendations to others considering LiveChat:** I recommend it to small and medium companies. It is not a complex application and its cost is not high. **What problems is LiveChat solving and how is that benefiting you?** It improves the user experience and gives us valuable feedback to innovate our services. ### 46. Essential tool for every website. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about LiveChat?** I really like to implement Livechat in WooCommerce stores, the integration is excellent, the installation is fast and the configuration is simple, I can customize the window, add the logo or choose a default style. It allows me to interact with the client in a real and active way and, when the chat is disconnected, it takes me to a ticket form so that the communication is always maintained. All this is done very easily and adds value to the online store. **What do you dislike about LiveChat?** I have no complaints It works quite well and the customer service has always been there to help. **Recommendations to others considering LiveChat:** It's simple, functional, integrates well with other softwares and CMS, so it's worth trying. **What problems is LiveChat solving and how is that benefiting you?** I design online stores for e-commerce and this pluggins helps my clients to maintain direct contact with their own clients, increasing the conversion rate, satisfaction and loyalty. I've tried several live chat pluggins, but this is the best one so far. ### 47. Live chat is easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about LiveChat?** I really enjoy how my customers never complain about how simple it is to use even myself whenever I have to use it as well it’s pretty self explanatory. **What do you dislike about LiveChat?** There’s not much of anything I don’t like about it, sometimes it can freeze but it’s very rare. **Recommendations to others considering LiveChat:** I believe if you’re looking for an easy to use chat system it would definitely be something to consider. **What problems is LiveChat solving and how is that benefiting you?** No problems as of yet really and benefits are that customer based wise it’s easier and more efficient than having to call. ### 48. Makes work so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about LiveChat?** Instant chatting so I cold help the customer at that moment. Livechat is easy to use, customize, set and navigate through it.It doesn't take long to learn the software, you can probably teach your self how to use it. I respond to multiple messages faster because of the canned answers to the most asked questions. It also has a mobile app. **What do you dislike about LiveChat?** The mobile app has limited capabilities and sometimes the android app acts up. Sometimes it knocks me offline, in the middle of a chat and the screen freezes, then I would power off and the on and I have lost the chat. **Recommendations to others considering LiveChat:** Easy to use, easy to setup and their customer service is great! Its very convenient. **What problems is LiveChat solving and how is that benefiting you?** People want instant answers to their problems and this allows me to get the answer to them quickly. We have a team overseas and this allows us to chat with them. ### 49. LiveChat is great for a quick chat and follow up! **Rating:** 4.5/5.0 stars **Reviewed by:** Brady C. | Head of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about LiveChat?** LiveChat is very easy to use and has a great notification system in place to let you know when potential customers come to the sight requesting more information. **What do you dislike about LiveChat?** It would be really nice if you were able to autoassign unopened tickets to reps based on territory. Right now, someone has to manually go in and check for the open tickets. **Recommendations to others considering LiveChat:** There are a lot of different customer interaction softwares out there. Make sure to check them all out first to see which one fits in best for you as LiveChat doesn't have all automation attached to it that some do. **What problems is LiveChat solving and how is that benefiting you?** We neeeded a system in place to have easier communication with people on our website. What we realized was that it is a fantastic tool for reports and dashboards to see how quickly tickets are responded to. ### 50. G2 Crowd Chat Session **Rating:** 2.5/5.0 stars **Reviewed by:** Ralph P. | Owner and Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about LiveChat?** I was asked a series of relevant and intelligent questions. **What do you dislike about LiveChat?** My session was abruptly terminated (not timed out) for no apparent reason, so I never got any feedback to the questions I had answered. **Recommendations to others considering LiveChat:** Because my LiveChat session was abruptly terminated, I cannot evaluate the service, other than to recommend that they fix whatever problem caused my session to terminate. **What problems is LiveChat solving and how is that benefiting you?** I was trying to identify the best language learning software for my needs. I received no benefit because my chat session was abruptly terminated (not timed out) for no apparent reason, and I never got any feedback to the questions I had answered. ## LiveChat Discussions - [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) - 3 comments, 2 upvotes - [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) - 2 comments, 2 upvotes - [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) - 3 comments, 1 upvote - [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) - 3 comments, 1 upvote - [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) - 2 comments, 1 upvote - [View LiveChat pricing details and edition comparison](https://www.g2.com/products/livechat/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-05-27+18%3A35%3A13+-0500&secure%5Bsession_id%5D=18a82e9f-b1da-4b7f-bf16-2118d119f672&secure%5Btoken%5D=e330a94c2150bc86904eaa15cab254a79c0b3e19ac7d7a0bb20f107be1e58e1c&format=llm_user) ## LiveChat Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 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Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top LiveChat Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 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