Liquid Web Reviews & Product Details

The support was always pleasant to work with; however, lately, they are not able to help with any problems. No positives at this time. Review collected by and hosted on G2.com.

Liquid Web has been more than unprofessional and is a rip-off scheme at this point. Let me quantify this statement by saying that I have been a loyal customer of LW for the better part of 10 years, and I always seek their guidance to make upgrades and give them more business.

However, their quality of service has greatly declined over the last couple of years, and I can no longer ignore it. I have faced days of outages, hacks, and being manipulated into faulty upgrades even when I'm specific with my requirements—all while paying a premium to them.

I have recently switched from LW paying $1500+ a month for constant downtime and outages, only for LW to tell me they have no idea what the problem is, to a new hosting platform paying $64.99 a month. We have had zero downtime in months. On top of zero downtime compared to LW's constant, almost daily outages, upon migrating websites to this $64.99 hosting platform, my loading speeds were nearly cut in half. So to summarize, for $64.99 a month, I have gotten a functional hosting platform for 80 websites that have had zero downtime and also cut my loading times in half compared to paying $1500+ a month for LiquidWeb lies to me, abuses my trust, takes my money, provides a sub-par hosting service with constant outages, provides little to no support, I have to threaten escalations to get a response, longer loadings times, and now threats because I've caught on to their game. I'm leaving them for a better option. It's a shame what was once an excellent hosting service has turned into such a dumpster fire. I should have stopped making excuses for them a long time ago and stopped accepting mediocrity, but hindsight is 20/20.

If you're looking for a good-quality hosting service that will have your back, I recommend you go ANYWHERE but to LiquidWeb or Nexcess, their other company, which is also a rip-off. $200 for two websites. Insane. Not even WPEngine is that expensive, and at least WPEngine works. Review collected by and hosted on G2.com.

I've been with Liquid Web for over 20 years, and they were the best; I loved them. But in the last year, it's been horrible. It sucks to have worked with them for so long, only to have to move all of our servers to someone new. They repeatedly just fail, and support went from the best to the worst in the last year, and it's even worse in the past few months. I do not recommend them anymore; avoid them at all costs. It sucks that for two decades, they were so good, but it seems like there's new leadership or something, and they're not changing. Review collected by and hosted on G2.com.

Support is not good at all and going down hill more and more Review collected by and hosted on G2.com.

Their servers are not the fastest, their prices are higher than many of their competitors (they use introductory pricing), but I've stayed with them for 4+ years because they used to have excellent customer service. However, their customer service has deteriorated to the point I now consider Liquid Web one of the worst Web vendors,if not the worst, I've ever worked with. And that's from a career in the Fortune 500 with responsibility for well known brand websites and having my own sites too. I find that they've recently engaged in less than honest and ethical pricing practices with me. I can't find any positives to Liquid Web anymore. I would strongly recommend finding a different hosting company. Review collected by and hosted on G2.com.

I've used Liquid Web for several years and customer Service Has went from excellent to unacceptably poor and they add on services and refuse to take off charges. Their support team took 4 weeks to migrate my existing sites on their VPS to a new upgraded VPS account. They asked the same questions over and over and it would take them days to ask the same question again. I can't help but wonder if they only engage in these practices to charge customers more money. I've been responsible for websites at large companies as well as my own websites for more than two decades, and Liquid Web stands out as one of the worst vendors, from customer support to questionable charges that I've ever experienced.

At the beginning of last month, I ordered a new VPS to move my several websites hosting with Liquid Web on another VPS. It should have been simple and completed in no more than 72 hours. Instead, it took them one month, so I had to pay their high prices for two servers during that period, and then they added different charges that I'm presently disputing and their accounting team person is not friendly, just an authoritarian barking at me that they're going to be charging me no matter what. During the migration period, the migration team has been confused and not paid attention to my responses and what should have taken hours has turned into weeks and additional charges.

The deterioration of the quality of customer support and the way customers are treated at Liquid Web is so dramatic, I can only guess that the company has experienced major management changes because the customer focus isn't there anymore, the ethics aren't there -- they're engaging in some very shady billing practices. The customer experience at Liquid Web simply doesn't seem remotely similar to what it was years ago and from what I'm reading in other reviews, my experiences are not rare.

I strongly advise that people avoid Liquid Web. Their servers aren't very fast. Their customer support and customer experience is very poor. The engage in problematic practices, including adding on charges for services that I never ordered and then refuse to cancel those charges or even listen to the customer. A few years ago, I was recommending Liquid Web, but the company has dramatically changed for the worse and I can only recommend others avoid this company.

UPDATE: Review collected by and hosted on G2.com.

the tech support chat WAS great. But if security team gets involved you are screwed - can take weeks with no help. Review collected by and hosted on G2.com.

i LOVED them for years. now for weeks they have left accounts suspended. You can fall to back of support queue for weeks, and they have double charged me 4 months. Review collected by and hosted on G2.com.

What does one need in a web hosting company? Reliability, Uptime, Prompt service and good pricing. Liquid Web ticks all the boxes. I have a few VPS with LiquidWeb and am extremely happy with them! My clients are happy that they do not have to worry about their websites being down anytime and with Liquid Web's sonar monitoring they see and correct any issue even before we notice it. Glad to be hosting with Liquid Web! Review collected by and hosted on G2.com.

Nothing that I can remember over the last ten years. Review collected by and hosted on G2.com.

Proactive technicians who communicate well. They monitor for problems and keep me informed. Great response times to tickets with the right level of detail in their responses. Review collected by and hosted on G2.com.

I have never had a bad experience working with Liquid Web technicians. They either find the solution or explain why they are taking various courses of actions or steps to remediate things. Review collected by and hosted on G2.com.

Awesome Customer Service. The customer service is the best out there for a hosting company. I've been with them for more than 3 years and never going back. I've used multiple hosting companies over the years, however, once I found Liquid Web, they are the last. Their US-based customer service is paramount to any other hosting company out there. Review collected by and hosted on G2.com.

There is nothing to dislike. Everything I've ever experienced with this company has been amazing. Review collected by and hosted on G2.com.

I Get 24 hour support, from a REAL person. Review collected by and hosted on G2.com.

There is nothing I dislike. I have no complaints. Review collected by and hosted on G2.com.

It would be great hosting if it worked properly. I like the managed Wordpress dashboard where you can see all your sites and the daily backups, But the sites randomly crash very often, and they have no fix. Review collected by and hosted on G2.com.

Stay away from Liquid Web hosting. I own an agency and decided to use their managed wordpress hosting. Their hosting environment has a known bug which they know about that randomly causes the servers to crash. You would think since they know about it they would monitor the sites and automatically fix the sites when they go down, but that is not the case. If the sites go down, you have to call them to tell them to get it fixed. They refuse to do anything on their end to remedy the issue. They told me to contact the creators of php to get their server environment bug fixed. Now they just want me to change hosting plans acting like moving and testing 50 sites will be no big deal. Absolutely terrible customer service and experience. Please stay away from this company and save yourself the trouble. Especially if you are an agency with multiple sites to host. Review collected by and hosted on G2.com.

Their service is great. Customer support is always helpful. I appreciate their support. Review collected by and hosted on G2.com.

They sometimes are not as quick to reply as they did a few years ago but it is still acceptable. Review collected by and hosted on G2.com.