LineLeader by ChildcareCRM Reviews & Product Details

I love how we were able to eliminate several other platforms and use just one to meet our needs. Having the enrollment side, manage side along with billing all in one place has been great. I also like that they are constantly putting webinars out there for users to become more familiar with the platform. I like the help chat feature so that we can try to get answers to some of our immediate concerns. I like that you are able to pull various reports to gather more insights on what is going on at each center. I also like how you are able to efficiently communicate with leads and existing families. Lastly, I like how staff members and leads can get email and text reminders about meetings, tours and follow-up tasks. Review collected by and hosted on G2.com.

Some of the downsides of Lineleader include accuracy for reported data and reports. It also seems that the system has a lot of loose ends that create unnecessary work and stress, for example, if a lead schedules a tour and then gets an automated text reminder about the tour with an option to reschedule and they reschedule, it does not cancel out the original tour on the calendar. It also does not send an alert that a tour has been rescheduled or cancelled to the staff member. So we are often left wondering if someone will be showing up or not, when they already rescheduled online. Another difficulty is the fact that it is not a seamless transition from lead in Enroll to Registered in Manage. For example, when a lead is prompted to fill out forms while in the Enroll side, once they switch to manage, a lot of the information does not carry over like authorized pick ups, allergies, etc. So it then creates double work with having to manually input information into the system that is already captured through the completed forms. In addition, while the chat feature is helpful, sometimes if the representative is unable to answer the question it will get escalated and take a very long time for someone to follow back up. On the manage side, the input for teacher lesson plans on the Manage side is very tedious and teh whole process is time consuming and not effective. I do not like how Lineleader is unable to do automatic charges to accounts for ex. late fees, etc. Lots of things need to be done manually which wastes time. Lastly, not having the ability to view and manage the calendar on the Enroll side for all locations has been very daunting. It was a feature that was available before an update was done where I was able to view the master calendar, but then it got taken away and now I can only see each campus calander by clicking on it individually. I manage all campuses so this can get very confusing. I have reached out several times about this with no result still. Review collected by and hosted on G2.com.

Our representative is always helping us connect with the development team. It is an easy program to be in throughout the day, every day. We appreciate the support and consideration in tailoring a product to fit our needs. A feature I previously requested was added and has made continued communication with our market much faster in the way we take action. I'm looking to future possible developments. Review collected by and hosted on G2.com.

I want to see the child's age and start date from the action tab for task completion. I want to be able to select and complete bulk actions from the dashboard using templates. I want to be able to mass assign a task. Review collected by and hosted on G2.com.

The customer support and the number of features that I can access. Adrienne has been fabulous in helping me navigate through the system as a new employee and I am really greatful for the follow-up emails to meet-up with me and make sure all is well on my end! Review collected by and hosted on G2.com.

Sometimes the system is to slow or down when I have a tour checking in and messages also are delayed to Parents as well. Review collected by and hosted on G2.com.

The most helpful tool we have is keeping in contact with people. Without people and the reminders to call, families in the past have fallen to the wayside. In today's instant gratification society, Lineleader allows us the ability to stay on top of our future family clientele. Every lead matters and Line Leader ensures we don't lose them. We'll never go back to not using a CRM service for our schools. The onboarding customer support was great and I'm very happy with the ease of integration on our website. Review collected by and hosted on G2.com.

Implementation was harder with my team than I thought it would be. I don't believe I fully utilize the tools in the back end of ENROLL for marketing purposes. I would like to know more in the form of email tutorials rather than scowering the HELP section (which is helpful). I read every email sent my way for ideas, tips, and tricks, and more about marketing and using those tools would be great. We also would switch to all of Line Leader services, however you do not have a security feature for keypad codes. Review collected by and hosted on G2.com.

It is very user friendly and the LineLeader team is very helpful and quickly answer questions. Review collected by and hosted on G2.com.

Nothing! LineLeader has made a big difference for our communciation! Review collected by and hosted on G2.com.

Everything is right there for me. I do enrollment and recruiting for 5 centers. Everything I need to contact families to teachers is all in one spot. Review collected by and hosted on G2.com.

Nothing at this time. I feel it is a great tool. Review collected by and hosted on G2.com.

What I like best about the LineLeader by Childcare CRM is how it helps keep track of engagments with reminders of tasks to be completed. I also like the fact it keeps everyone on the same page with updates. Review collected by and hosted on G2.com.

There is anything I dislike about LineLeader by ChidcareCRM. Review collected by and hosted on G2.com.

Prior to using Childcare CRM, our enrollment systems and processes were unorganized and reactionary. This system helped us create workflows to streamline our enrollment process and to create accountability among our team. Now, we are confident that there are no missed opportunities when it comes to families inquiring about care at our centers. We also hear positive feedback from our families regarding the timliness and organization of our follow ups. They often compliment us on our communication and we owe much of our ability to do so to Childcare CRM. Review collected by and hosted on G2.com.

The stystem sometimes has quirks and glitches. After using the system for 10 years plus, I am familiar with the work arounds, but some of our newer employees have a hard time with this. We are still using the old format CRM, as the new format was too large of a change and we did not want to retrain our entire team. Review collected by and hosted on G2.com.

What is most helpful to me is our CRM representative, Adrienne Strong, who has been the most helpful in navigating our CRM tool. Any question or concerns are quickly and thuroughly adressed which is a crucial contributor to our organizations success. Review collected by and hosted on G2.com.

I think the only downside I will share is the wait time when submitting tickets to the software support staff. Some tickets take quite long with little to no update on the progress. Review collected by and hosted on G2.com.

I like that you can message parents and communicate through it. Review collected by and hosted on G2.com.

It is confusing at times and does not link up with our other center. Review collected by and hosted on G2.com.