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LiaCX Customer Experience Management Software Reviews & Product Details

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AS

Ann P. S.

Training Manager

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite

Incentivized Review

Jun 19, 2019

"The program that evolved my company and drives our growth."

What do you like best about LiaCX Customer Experience Management Software?

I like to work with this platform because through its analysis, I have seen improvements in the company, it has a very easy-to-use configuration and I love that even though you have met the objectives up to now, it does not work, but with each update is reinvented, which is great because it allows us to have a tool, versatile, effective, modern and renewed.

I love having our customers pleased, and for a long time we did not cover their expectations, which was affecting our sales, but since this program was acquired, that problem was solved and that makes us very happy with Intouch. Review collected by and hosted on G2.com.

What do you dislike about LiaCX Customer Experience Management Software?

Actually I am very satisfied with the results of this program, but we paid high costs when we decided to design new surveys, as well as renew them, which I think could be improved, however we do not intend to stop working with Intouch, because until now the price It was worth it. Review collected by and hosted on G2.com.

Recommendations to others considering LiaCX Customer Experience Management Software:

Without a doubt I recommend this platform, it has been very useful to have it, it has been an excellent investment, because it has allowed us to grow in sales, has reduced costs and also thanks to its excellent analysis, we are really focused on the right objectives. Use it, do not waste more time. Review collected by and hosted on G2.com.

What problems is LiaCX Customer Experience Management Software solving and how is that benefiting you?

Thanks to this platform, we not only significantly improve our customer service, but also that it has given us the opportunity to do better management in the company at an administrative level.

In addition, Intouch has many functions that ensure that our consumers, users of the website, etc., are satisfied, as well as answer questions in a timely manner to our customers, this has reduced staff costs, because before to try to comply with these needs, we were constantly in recruitment, and even then we did not get good results Review collected by and hosted on G2.com.

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LiaCX Customer Experience Management Software Overview

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What is LiaCX Customer Experience Management Software?

Powered by Intouch Insight, LiaCX™ Customer Experience Management Software makes it easy to collect customer feedback, identify areas of the customer journey in need of focus, and mobilize all levels of the organization to take the necessary actions for improvement. Companies can even track the impact of actions on business outcomes to better prioritize efforts and drive value. The platform collects and combines feedback data from surveys, social media, call centers, mobile checklists, mystery shopping, operational audits, and integrates data from countless 3rd-party systems.

LiaCX Customer Experience Management Software Details

Discussions

LiaCX Customer Experience Management Software Community

Languages Supported

Bengali, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Basque, Finnish, French, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

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Product Description

LiaCX™ Action Campaign™ technology helps you mobilize all levels of the organization to take measurable actions that lead to better business results.

How do you position yourself against your competitors?

Forrester research says that just 33% of CX professionals think their voice of the customer (VoC) program is effective at driving action to improve customer experience. LiaCX is the only Customer Experience Management Software that truly provides organizations the ability to ensure all levels of the organization take the necessary actions to drive improvements and measure the impact of the actions on business results.

Seller Details

Seller

Intouch Insight

Year Founded

1992

HQ Location

Ottawa, ON

Twitter

@intouchinsight
799 Twitter followers

LinkedIn® Page

www.linkedin.com
164 employees on LinkedIn®

Ownership

CVE: INX

JL

Overview Provided by:

Jon Laurie-Beaumont

Recent LiaCX Customer Experience Management Software Reviews

6/19/2019

AS

Ann P. S.Mid-Market (51-1000 emp.)

4.5 out of 5

"The program that evolved my company and drives our growth."

I like to work with this platform because through its analysis, I have seen improvements in the company, it has a very easy-to-use configuration an...