Less Annoying CRM Pros and Cons

- The product is very intuitive and easy to use

- All the features you actually need, none of the marketing BS that other CRMs promise

- Single price point, very easy

- Customisations are very powerful, despite its simplicity it can be adapted to your particular circumstances very easily.

- The level of customer support is fantastic. They're a real team of people, you can ask them questions and they'll respond like real people.

- The name is fantastic, and perfect compared to all of the other CRMs I've used. Review collected by and hosted on G2.com.

- There was one (minor) feature that was missing - the ability to @ my colleagues; I mentioned it in a feedback form and got a response from the team acknowledging the gap and giving me a work-around (this is more of a positive I guess!) Review collected by and hosted on G2.com.

I like the simplistic design. So many CRM software systems contain way too much fluff and do not concentrate enough on what is important, which is customer data. Very easy to input details and can even be connected to email systems to help with email marketing. Review collected by and hosted on G2.com.

I really have no complaints or dislikes. This CRM is perfect for me and out operation. Review collected by and hosted on G2.com.

I run a small online business with the help of a remote, dispersed team, and LACRM has been a cornerstone of our operations for over 15 years. Unlike businesses with traditional "sales funnels," we rely heavily on long-term relationship-building. Our customers naturally come and go, as their need for our services is driven by external factors outside their control—and ours.

LACRM stands out because it’s not designed exclusively for "salesy" businesses. Instead, it accommodates our unique approach, staying out of our way while consistently delivering reliable performance. Features like robust export/import functionality and the ability to merge contacts and histories when needed have been invaluable.

What I particularly appreciate about LACRM is how their development priorities and values align with ours. Their system is customizable, but not excessively so, which keeps it intuitive and minimizes frustration. They focus on simplicity and functionality, a philosophy that keeps costs down for all of us while ensuring the tool remains effective. LACRM is proof that less can truly be more. Review collected by and hosted on G2.com.

I genuinely can't think of anything that's missing or problematic right now. If I do, I'll update this review! Review collected by and hosted on G2.com.

The ease of setting up and using is second to none. I have tried others. When you run into a problem, all you have to do is call and a live person will answer the phone. They are here in the US and will walk you through the fix. Very easy process without emailing or chatting back and forth. Their service is second to none. Review collected by and hosted on G2.com.

Maybe a few more integrations, but that has not hindered how I use the CRM. Review collected by and hosted on G2.com.

Ease of use. Ability to customize on your own. Very responsive customer support. It's great to be able to access our business information on the go every day during our job. It was really easy to set up and train others how to access information. Easy to run reports that are needed. Review collected by and hosted on G2.com.

Duplicate records- Only able to see 100 records to merge duplicates. We have many records for both spouses so it flags them as duplicate and limits our ability to see the whole list to sort our actual duplicates. While being secure at HIPAA compliant levels, it's not certified HIPAA compliant. This might limit some of the potential users. Review collected by and hosted on G2.com.

LACRM has it all in one place. Your contacts, ways to categorize them, ways to take meeting notes and attached files. Ways to create your own pipelines!

I use it for each coaching engagement - for each client I just create a summary note and save. No more trying to find the file that I created - the work is all there! Review collected by and hosted on G2.com.

Nothing at this point strikes me as an irritation. Review collected by and hosted on G2.com.

I have been very impressed with the platform not only from an ease of use but also how well laid out everything is. Simple and easy to do your work and navigate without spending too much time trying to figure things out like other CRMs with display overkill Review collected by and hosted on G2.com.

for only $15 a month, how can you complain or be too picky about what they provide? Review collected by and hosted on G2.com.

1) It is very simple and intuitive to use.

2) The customer support is, by far, the best of any other CRM I have used. It is also less needed than other CRMs.

3) It is easy to implement and integrates with other programs.

4) I use it every day.

5) Its price is fantastic!

6) It ports easily. Review collected by and hosted on G2.com.

The downside is the same as its upside. It is very simple and intuitive. It does not have the bells and whistles other CRMs have, which means it is easier to learn, but it also means it is not as powerful. It is a great basic CRM if you don't need the bells and whistles, or starter CRM to help you learn how to use a CRM.

Unfortunately, I have grown and I now need a more robust CRM. Review collected by and hosted on G2.com.

The interface is so clean and simple. There are clear and concise processes for anything you'd need from a basic CRM. I did free trials for around 10 of the leading CRMs and chose this one because I caught on to it immediately. There's no fluff or complicated extra options. I also love the tone of the company's message. A small group of dedicated people with a clear passion! Review collected by and hosted on G2.com.

If you're looking for something high tech for a very large business, I imagine you may need something with more features. For any small business I would say this is everything you'd need to manage meetings, tasks and client information. Review collected by and hosted on G2.com.

It does what is needed for a small consulting business easily and reliably.

But that's not the point. The key differentiator is the people. They are brilliant. It's a relationship business that wants to help you. I have zero interest in CRM. It's a tool that's it. But I do want to know how to use it to best effect and I want to know that efficiently. That's where LACRM is the best option. A person jumps on a call with you and helps you. That easy. I love it. Review collected by and hosted on G2.com.

Nothing really. I'd like to be able to see more financial data about my clients which didn't seem easy or possible but see above comment - they're helping me find a way for their platform to do it. Perfect. Review collected by and hosted on G2.com.