It takes time to research the pros and cons of various CRMs, and there are countless options available. However, I firmly believe that the time spent finding the right one is an invaluable investment. When I read the story of Tyler, one of the founders of LACRM, I immediately knew that this was the company for me.
I was looking for something reasonably priced, simple to use, and free of unnecessary bells and whistles. I didn't need a CRM that could do everything; I wanted one that did a few crucial things exceptionally well. LACRM delivered exactly that.
The customer service they provide is exceptional—truly beyond 100%. I felt genuinely supported from the start. LACRM even arranged a courtesy call to help me with my setup, which I found incredibly helpful. Although the session was scheduled for 30 or 60 minutes, we finished everything in just 15 minutes, and I left that call with complete confidence. More importantly, I knew that if I had any questions in the future, there would be a real person on the other end of the phone who understood me right away.
I've also reached out via email a couple of times, and each time, I've received a prompt response. As a small business owner with limited time and budget, I wanted to make sure I made the right choice for my CRM on the first try—and I did. You can too. Review collected by and hosted on G2.com.
It doesn't sync with up with mailerlite, Review collected by and hosted on G2.com.
Video Reviews
Fast, intuitive, robust cloud-based CRM tool
617 out of 618 Total Reviews for Less Annoying CRM
Overall Review Sentiment for Less Annoying CRM
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- The product is very intuitive and easy to use
- All the features you actually need, none of the marketing BS that other CRMs promise
- Single price point, very easy
- Customisations are very powerful, despite its simplicity it can be adapted to your particular circumstances very easily.
- The level of customer support is fantastic. They're a real team of people, you can ask them questions and they'll respond like real people.
- The name is fantastic, and perfect compared to all of the other CRMs I've used. Review collected by and hosted on G2.com.
- There was one (minor) feature that was missing - the ability to @ my colleagues; I mentioned it in a feedback form and got a response from the team acknowledging the gap and giving me a work-around (this is more of a positive I guess!) Review collected by and hosted on G2.com.
I run a small online business with the help of a remote, dispersed team, and LACRM has been a cornerstone of our operations for over 15 years. Unlike businesses with traditional "sales funnels," we rely heavily on long-term relationship-building. Our customers naturally come and go, as their need for our services is driven by external factors outside their control—and ours.
LACRM stands out because it’s not designed exclusively for "salesy" businesses. Instead, it accommodates our unique approach, staying out of our way while consistently delivering reliable performance. Features like robust export/import functionality and the ability to merge contacts and histories when needed have been invaluable.
What I particularly appreciate about LACRM is how their development priorities and values align with ours. Their system is customizable, but not excessively so, which keeps it intuitive and minimizes frustration. They focus on simplicity and functionality, a philosophy that keeps costs down for all of us while ensuring the tool remains effective. LACRM is proof that less can truly be more. Review collected by and hosted on G2.com.
I genuinely can't think of anything that's missing or problematic right now. If I do, I'll update this review! Review collected by and hosted on G2.com.
The ease of setting up and using is second to none. I have tried others. When you run into a problem, all you have to do is call and a live person will answer the phone. They are here in the US and will walk you through the fix. Very easy process without emailing or chatting back and forth. Their service is second to none. Review collected by and hosted on G2.com.
Maybe a few more integrations, but that has not hindered how I use the CRM. Review collected by and hosted on G2.com.
Ease of use. Ability to customize on your own. Very responsive customer support. It's great to be able to access our business information on the go every day during our job. It was really easy to set up and train others how to access information. Easy to run reports that are needed. Review collected by and hosted on G2.com.
Duplicate records- Only able to see 100 records to merge duplicates. We have many records for both spouses so it flags them as duplicate and limits our ability to see the whole list to sort our actual duplicates. While being secure at HIPAA compliant levels, it's not certified HIPAA compliant. This might limit some of the potential users. Review collected by and hosted on G2.com.
1) It is very simple and intuitive to use.
2) The customer support is, by far, the best of any other CRM I have used. It is also less needed than other CRMs.
3) It is easy to implement and integrates with other programs.
4) I use it every day.
5) Its price is fantastic!
6) It ports easily. Review collected by and hosted on G2.com.
The downside is the same as its upside. It is very simple and intuitive. It does not have the bells and whistles other CRMs have, which means it is easier to learn, but it also means it is not as powerful. It is a great basic CRM if you don't need the bells and whistles, or starter CRM to help you learn how to use a CRM.
Unfortunately, I have grown and I now need a more robust CRM. Review collected by and hosted on G2.com.
The interface is so clean and simple. There are clear and concise processes for anything you'd need from a basic CRM. I did free trials for around 10 of the leading CRMs and chose this one because I caught on to it immediately. There's no fluff or complicated extra options. I also love the tone of the company's message. A small group of dedicated people with a clear passion! Review collected by and hosted on G2.com.
If you're looking for something high tech for a very large business, I imagine you may need something with more features. For any small business I would say this is everything you'd need to manage meetings, tasks and client information. Review collected by and hosted on G2.com.
It does what is needed for a small consulting business easily and reliably.
But that's not the point. The key differentiator is the people. They are brilliant. It's a relationship business that wants to help you. I have zero interest in CRM. It's a tool that's it. But I do want to know how to use it to best effect and I want to know that efficiently. That's where LACRM is the best option. A person jumps on a call with you and helps you. That easy. I love it. Review collected by and hosted on G2.com.
Nothing really. I'd like to be able to see more financial data about my clients which didn't seem easy or possible but see above comment - they're helping me find a way for their platform to do it. Perfect. Review collected by and hosted on G2.com.
LACRM is a fantastic tool I use with my clients to manage our outreach lists for development projects for new housing. One of the best features is being able to use a BCC address to track our conversations with individuals so that our small team knows what the other team members have communication. I love the customization options for lists and groups. Review collected by and hosted on G2.com.
I wish it integrated with Constant Contact. As it is, we have a workaround, but it's another step in list management that creates opportunities for error. (It does integrate with mailchimp, but I don't care for that service for our purposes.)
Also, I wish it had an option for storing commonly used documents in a library or posting a note on the dashboard with links to commonly used documents. Review collected by and hosted on G2.com.
I am so happy to have found a CRM that I can customize so easily to meet my needs. I removed a lot of fields that I wont ever use and was able to add new ones that are relevant to me. Unlike the other bloated and overcomplicated CRMs I tested I feel that LACRM is sleek and useful. I appreciate the help I've received as I implemented it too. Review collected by and hosted on G2.com.
While it does integrate with Mail Chimp, I prefer to use Email Octopus so I had to download and then input my email list manually. Not a big deal! Review collected by and hosted on G2.com.
Its highly customisable without being too much for a small business. It allows me to store and track all of my contacts which is great and use pipelines for lots of things. Plus they keep bringing new stuff out all the time. Review collected by and hosted on G2.com.
I haven't found any yet, only having the same contact for different businesses can be a little clunky to work around but other than that there's nothing that stands out. Review collected by and hosted on G2.com.
